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Krystal Grand Cancun All Inclusive

4.0 star property

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Photo gallery for Krystal Grand Cancun All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Altitude Corner Suite, Partial Ocean view | Premium bedding, down duvets, pillow-top beds, in-room safe
Altitude Master Suite, Ocean front | Private spa tub
Outdoor wedding area
Beach/ocean view

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Room service
  • Housekeeping
  • Spa

Explore the area

Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪1 min walk‬
  • Cancun Convention Center
    ‪6 min walk‬
  • Hotel Zone Beaches
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Altitude Suite King, Ocean Front

Altitude Suite King, Ocean Front | Premium bedding, down duvets, pillow-top beds, in-room safe

Altitude Suite King, Ocean Front

  • 51 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front | Premium bedding, down duvets, pillow-top beds, in-room safe

Altitude Corner Suite Ocean Front

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Partial Ocean View

Family Room, Multiple Beds, Partial Ocean View | Premium bedding, down duvets, pillow-top beds, in-room safe

Family Room, Multiple Beds, Partial Ocean View

  • 88 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Room, 2 Double Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View | Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Double Beds, Ocean View

  • 44 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite, Partial Ocean view

Altitude Corner Suite, Partial Ocean view | Premium bedding, down duvets, pillow-top beds, in-room safe

Altitude Corner Suite, Partial Ocean view

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds, City View

  • 44 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, City View

  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front | Premium bedding, down duvets, pillow-top beds, in-room safe

Altitude Master Suite, Ocean front

  • 98 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Standard Room, 1 King Bed, Partial Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Partial Ocean View

  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view | Premium bedding, down duvets, pillow-top beds, in-room safe

Altitude Suite 2 double beds, Boulevard view

  • 51 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds, Partial Ocean View

  • 44 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Honeymoon Room, 1 King Bed, Sea View

Premium bedding, down duvets, pillow-top beds, in-room safe

Honeymoon Room, 1 King Bed, Sea View

  • 88 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View | Premium bedding, down duvets, pillow-top beds, in-room safe

Presidential Room, 1 King Bed, Ocean View

  • 132 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite King, Boulevard View

Altitude Suite King, Boulevard View | Premium bedding, down duvets, pillow-top beds, in-room safe

Altitude Suite King, Boulevard View

  • 51 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Similar properties

View from room

Krystal Cancun All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
3.7 out of 5, Good, (1061)
The price is CHF 290
for 1 room
includes taxes & fees
26 May - 27 May
Krystal Cancun All Inclusive

About this property

Krystal Grand Cancun All Inclusive

Family-friendly hotel on the beach, with 4 outdoor pools
Spend the day catching some rays at the beach, relaxing by one of Krystal Grand Cancun All Inclusive's 4 outdoor swimming pools or pampering yourself at the full-service spa.
Krystal Grand Cancun All Inclusive offers 398 accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. Pillowtop beds feature down duvets and premium bedding. 50-inch LED televisions come with premium cable channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Krystal Grand Cancun All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Gaviota Azul Beach. Features include free WiFi in public areas and free self-parking, plus 4 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a beach bar and a swim-up bar
  • Take a swim in the 4 outdoor pools
  • Treat yourself to aromatherapy, body wraps or facials at Krystal Spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a sauna, volleyball and a playground
  • Guests have great things to say about the location and the beach
  • Steps from Gaviota Azul Beach and Hotel Zone Beaches
Some rates at Krystal Grand Cancun All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Krystal Grand Cancun All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers a complimentary children's club, a children's pool and a sauna. Self parking is free.

Smoking is allowed in designated areas at this 4-star Cancun hotel.

Restaurante Ayami – On-site restaurant. Reservations are required.
Terraza el Mortero – On-site family restaurant. Reservations are required. Open daily.
The Grill – On-site family restaurant. Reservations are required. Open daily.
Risotto – On-site restaurant. Reservations are required. Open daily.
Red Fish – This seafood restaurant serves brunch and lunch. Open daily.
Late-night fare is available from room service.

All-inclusive details

All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Red Fish
  • Restaurante Ayami
  • Risotto
  • Terraza el Mortero
  • The Grill

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Playground
  • Sauna
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • Highchair
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free extra futon
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Cancun All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.02 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.
Access to the Infinite pool is available only for guests staying at the Altitude Tower

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 403 out of 1013 reviews
Rating 8 - Good. 207 out of 1013 reviews
Rating 6 - Okay. 161 out of 1013 reviews
Rating 4 - Poor. 106 out of 1013 reviews
Rating 2 - Terrible. 136 out of 1013 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Christine Mae Lim

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

jesus hector Neira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta ennuna area privilegiada tiene una playa aue parece piscina ademas de su espectacular volor azul turquesa. Nuestro amigo Janer se encargo de nuestro recibiemiento al igual que Sara y Mariana del area de concierge, fueron muy amables todos.
Stayed 3 nights in Jan 2025

10/10 Excellent

Julie Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach access!!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent front desk/concierge service & treatment

I had a great experience checking in with Cindy who upgraded me to a suite & allowed me access to the room when I got there at 9am + gave me the all-inclusive benefits to start right away instead of at noon (thanks to booking through this app!) I then met with my concierge Janer who was excellent, texted me all the hotel info I needed & more. He had a welcome gift sent to my room not long after arriving. When it came to check out time he gave me access to continue using the all-inclusive benefits until I left at 5pm (after checking out at noon) and he also gave me a complimentary access to the Moskito beach club (a Bali bed & the all inclusive!) Roberto at the Moskito beach club was amazing, after ordering a few drinks he just kept coming without asking for the rest of the day. He was super friendly and helpful. He also brought me lunch there which was pretty good too - pizza al pastor. The service at the buffet was almost non existent though. It seemed as though they were only there to clear tables. The service and meal I had at the oriental a la carte was excellent. The room was clean and spacious with gorgeous views of course. I had a huge patio to sit and enjoy the views, and even some music from coco bongo. This hotel is on the best beach in Cancun, so if you’re looking for an amazing beach and stay to go with it, definitely book here.
Stayed 1 night in Jan 2025

8/10 Good

Julissa

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great and the beach is beautiful. Some of the servers are kind of rude but overall it was a good experience.
Stayed 3 nights in Jan 2025

10/10 Excellent

Sheldon, Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall. The personal service via whatapp really be helpful. The staffs are nice and easy to communicate. Highly recommended given the price.
Stayed 7 nights in Dec 2024

10/10 Excellent

Aleksey

Stayed 1 night in Nov 2024

2/10 Terrible

Ryan Oneil

Stayed 4 nights in Dec 2024

8/10 Good

Michael, Wesley Chapel

Liked: Cleanliness, staff & service, amenities
Good location and staff were nice. The food for the reservation required restaurants were average. Buffet was great. Overall good stay and will stay again
Stayed 4 nights in Dec 2024

10/10 Excellent

Nagassan

Stayed 3 nights in Nov 2024

8/10 Good

Paul

Stayed 3 nights in Dec 2024

10/10 Excellent

DAISUKE, ANN ARBOR

Stayed 2 nights in Dec 2024

6/10 Okay

Joseph

Disliked: Staff & service
?
Stayed 1 night in Dec 2024

10/10 Excellent

Xin, Irvine

Stayed 7 nights in Dec 2024

2/10 Terrible

Gicela

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cuando entre huele mal a húmedo quizás por las plantas quizás pero enrealidad muy mal olor y los elevadores sucios y lentos casi no tienen variedad de comida . Y los cuartos no son como los enseńan en las fotos son horribles las cortinas parecieran de la era de los 80 viejas y amarillas los pisos con arena las paredes se miran viejas necesitan un update no recomendable quedarse aquí mejor vayan al Krystal Cancún queda al lado es más limpio que el grand krystal Cancún
Stayed 2 nights in Nov 2024

10/10 Excellent

Subrahmanya Mohan

Stayed 3 nights in Dec 2024

6/10 Okay

Reeveka

Stayed 3 nights in Nov 2024

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Good!
Stayed 5 nights in Dec 2024

10/10 Excellent

Sunil, Hillsboro

Stayed 5 nights in Dec 2024

8/10 Good

Christina, reading

Liked: Staff & service, amenities
Staff was great! Janer was very helpful when needed!
Stayed 4 nights in Dec 2024

10/10 Excellent

ADAN

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Just a little bit longer on the pickup time. But other than that, everything was excellent. Definitely i will used Expidia in my next trip.
Stayed 5 nights in Dec 2024

6/10 Okay

Sergio Daniel

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
First room was despicable, bathroom peeled off and very dirty, mirror corroded, dirt marks in the room, very uncomfortable bed (way too old) After complain through Expedia and front desk, they changed the room, this room was WAY better, they tried very hard to make it up (which I’m very happy for it), they brought a courtesy sparkling wine and snacks. Appreciate their effort to make our stay the best they could Although 2 elevators were not working (out of 4) which was inconvenient, and additional food was denied in one restaurant (as the steps are just those, so I leave hungry)… pretty bad. But overall after the change was good
Stayed 5 nights in Dec 2024

10/10 Excellent

Claudia Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La amabilidad de los bartender, roberto, candy y su compañero moskito club y lobby bar y la sra. Paty de la cafeteria super amable. Solo un detalle los dias de mi estadia nunca hicieron refill mi refrigerador de la habitacion, lo tenia que traer de afuera pero en cuanto lo demas exelente la playa mas bonita!
Stayed 4 nights in Dec 2024

6/10 Okay

Alexis

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was just okay. Only 3 restaurants, and you only had a 2 hour window to make reservations. Rarely do they accept walk ins. Room looks wack in real life in comparison to the pictures. MAJOR updates needed. Elevators get stuck and are super slow. Sometimes they’ll skip you, Ocean view itself was nice. Beach area was nice but they need way more chairs. Drinks strongish.
Stayed 4 nights in Dec 2024

8/10 Good

Marina

Travelled with partner
Liked: Amenities
Absolutely gorgeous location, very slo check in, so so complicative to book restaurants and even you hav reservation you stay in line for 45 mins. Cleaner knock our door by 9am and ask if we need her service, no sign on door do not disturb. Over all OK due to location and gorgeous ocean. Oh, food in buffet is very limited.
Stayed 2 nights in Dec 2024