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Krystal Grand Cancun All Inclusive

4.0 star property

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Photo gallery for Krystal Grand Cancun All Inclusive

Exterior
4 outdoor pools, pool umbrellas, pool loungers
Exterior
Altitude Corner Suite, Partial Ocean view | 1 bedroom, premium bedding, down duvets, pillow-top beds
Presidential Room, 1 King Bed, Ocean View | 1 bedroom, premium bedding, down duvets, pillow-top beds

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Room service
  • Housekeeping
  • Spa

Explore the area

Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪1 min walk‬
  • Cancun Convention Center
    ‪8 min walk‬
  • Hotel Zone Beaches
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Altitude Suite King, Ocean Front

Altitude Suite King, Ocean Front | 1 bedroom, premium bedding, down duvets, pillow-top beds

Altitude Suite King, Ocean Front

  • Sea view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front | 1 bedroom, premium bedding, down duvets, pillow-top beds

Altitude Corner Suite Ocean Front

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Partial Ocean View

Family Room, Multiple Beds, Partial Ocean View | 1 bedroom, premium bedding, down duvets, pillow-top beds

Family Room, Multiple Beds, Partial Ocean View

  • Partial ocean view
  • 88 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | 1 bedroom, premium bedding, down duvets, pillow-top beds

Superior Room, 2 Double Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View | 1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Double Beds, Ocean View

  • Sea view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | 1 bedroom, premium bedding, down duvets, pillow-top beds

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Ocean View

  • Ocean view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite, Partial Ocean view

Altitude Corner Suite, Partial Ocean view | 1 bedroom, premium bedding, down duvets, pillow-top beds

Altitude Corner Suite, Partial Ocean view

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Double Beds, City View

  • Resort view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed, City View

  • City view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front | 1 bedroom, premium bedding, down duvets, pillow-top beds

Altitude Master Suite, Ocean front

  • 98 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Standard Room, 1 King Bed, Partial Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed, Partial Ocean View

  • Partial ocean view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view | 1 bedroom, premium bedding, down duvets, pillow-top beds

Altitude Suite 2 double beds, Boulevard view

  • Resort view
  • 51 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Double Beds, Partial Ocean View

  • Partial ocean view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Honeymoon Room, 1 King Bed, Sea View

1 bedroom, premium bedding, down duvets, pillow-top beds

Honeymoon Room, 1 King Bed, Sea View

  • Sea view
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View | 1 bedroom, premium bedding, down duvets, pillow-top beds

Presidential Room, 1 King Bed, Ocean View

  • Ocean view
  • 132 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite King, Boulevard View

Altitude Suite King, Boulevard View | 1 bedroom, premium bedding, down duvets, pillow-top beds

Altitude Suite King, Boulevard View

  • Resort view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

View from room

Krystal Cancun All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
3.7 out of 5, Good, (1083)
The price is CHF 235
for 1 room
includes taxes & fees
22 Jun - 23 Jun
Krystal Cancun All Inclusive

About this property

Krystal Grand Cancun All Inclusive

Family-friendly hotel on the beach, with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Krystal Grand Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 8 restaurants.
Krystal Grand Cancun All Inclusive offers 398 accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. Pillowtop beds feature down duvets and premium bedding. 50-inch LED televisions come with premium cable channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Krystal Grand Cancun All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Gaviota Azul Beach. Features include free WiFi in public areas and free self-parking, plus 4 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 8 restaurants, a coffee shop, a beach bar and a swim-up bar
  • Take a swim in the 4 outdoor pools
  • Treat yourself to body scrubs, facials or manicures and pedicures at Krystal Spa
  • Services include free babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym, volleyball and a playground
  • Guests have great things to say about the location and the clean guestrooms
  • Steps from Gaviota Azul Beach and Hotel Zone Beaches
Some rates at Krystal Grand Cancun All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Krystal Grand Cancun All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This beach hotel also offers a complimentary children's club, a children's pool and a fitness centre. Self parking is free.

Smoking is allowed in designated areas at this 4-star Cancun hotel.

Restaurante Ayami – This restaurant only serves dinner. Reservations are required.
La Taquería – This family restaurant only serves dinner. Open daily.
The Grill – This family restaurant serves lunch and dinner. Open daily.
Risotto – This restaurant only serves dinner. Reservations are required. Open daily.
Red Fish – This seafood restaurant serves brunch and lunch. Open daily.
Late-night fare is available from room service.

All-inclusive details

All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 6 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • La Taquería
  • Red Fish
  • Restaurante Ayami
  • Risotto
  • The Grill

Things to do

  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • TV in common areas
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free extra futon
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Cancun All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.10 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Access to the Infinite pool is available only for guests staying at the Altitude Tower

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 401 out of 1003 reviews
Rating 8 - Good. 205 out of 1003 reviews
Rating 6 - Okay. 161 out of 1003 reviews
Rating 4 - Poor. 105 out of 1003 reviews
Rating 2 - Terrible. 131 out of 1003 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Alexa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Property is clean. Lines to restaurants are outrageous and not that many food choices. There is a hibachi place impossible to get a reservation. Food in general super salty. Kids club smells like mold. Waiters and service is super slow
Stayed 4 nights in Mar 2025

8/10 Good

Evelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing was the beach and stopping store walking distance.
Stayed 5 nights in Feb 2025

10/10 Excellent

Kane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort truly sounds like a delightful place to stay. The accommodations must have been exceptional, creating a memorable experience. It's wonderful place to enjoyed my time. Such positive feedback speaks volumes about the resort's quality. I hope others have the chance to experience the same level of satisfaction.
Stayed 2 nights in Feb 2025

10/10 Excellent

Martina Olveda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amables personas todas
Stayed 4 nights in Mar 2025

10/10 Excellent

Lack ho

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024

6/10 Okay

Tanika

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
The water in the shower doesn’t have good pressure and it doesn’t get really hot. Food choices were awful.
Stayed 4 nights in Feb 2025

8/10 Good

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Felix is especially great. Food is good. Coffee bar is great, staff are fantastic in there. Ivan at the checkin desk is polite,friendly. AC needs work, elevators are slow.
Stayed 2 nights in Feb 2025

6/10 Okay

valer

Liked: Property conditions & facilities
Food service is a joke
Stayed 9 nights in Feb 2025

10/10 Excellent

Celma Luzceny

Stayed 5 nights in Feb 2025

6/10 Okay

Darryl

Travelled with family
Liked: Staff & service
Overall, it was a decent trip. The rooms need to be renovated and the elevators definitely need to be fixed. If you do stay here, I recommend reserving a room in the Altitude tower as it's a newer building. The food was decent, but the breakfast, lunch, and dinner buffet surpassed the other restaurant options. All said, the beach and staff exceeded expectations (especially Janer and Mark). Overall, it was worth the price we paid for the trip. If anyone knows what the different color wristbands are, please let me know (it's killing me not knowing what each color denotes. I would stay here again.
Stayed 4 nights in Feb 2025

6/10 Okay

Alexsa

Stayed 5 nights in Jan 2025

8/10 Good

Robert

Stayed 2 nights in Feb 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great service!
Stayed 3 nights in Feb 2025

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

It was a great time. Our concierge Janer was great! I will definitely be coming back
Stayed 3 nights in Feb 2025

6/10 Okay

Marlon

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The elevator’s need to be fixed. That was the biggest issue for me. One round trip to my room on the tenth floor took 17 minutes.
Stayed 8 nights in Feb 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a long weekend Anniversary trip for me and my wife . We had a wonderful time staying here . The beach was great .the location was fantastic close to everything.we enjoyed the food at the three restaurants on property.All the staff at the hotel were amazing so helpful. The only problem we had was this hotel has four elevator.which in the five day we stay there we never saw all four running once there were three ,most of the time two and a few times just one .this hotel has fourteen floors .so that was I bit of a problem. But overall we really enjoyed our stay One last thing we REALLY ENJOYED THE CABANAS ON THE BEACH
Stayed 4 nights in Feb 2025

6/10 Okay

Carmen N

Travelled with family
Liked: Staff & service
My issue was the bracelet they give you when you check. I had a blue bracelet and that bracelet did not give me access to the infinity pool. It didn’t give me access to the good restaurants in the property. All inclusive means all inclusive they can tell you where you can eat and where you can swim.
Stayed 4 nights in Feb 2025

2/10 Terrible

Drew

Disliked: Cleanliness, staff & service, property conditions & facilities
Scam! The resort is in a great location and some of the staff is awesome. I left feeling taken advantage of. When I was leaving they said I needed to check out to be able to leave and stated my daughter was not on the reservation, when she clearly was. It was stated on Expedia. They said I owed $600USD to be able to leave the said $400. I kept refusing and asked for a manager. Finally after a heated debate, having them go through my phone I paid the $400 to be able to leave. I was close to missing my flight and missed the shuttle scheduled and had to get a taxi. It was an awful experience. It seemed they do this often but its when people are leaving so nobody sees it.
Stayed 3 nights in Feb 2025

2/10 Terrible

Aida

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is not good!!
Stayed 7 nights in Feb 2025

6/10 Okay

Marvin

Stayed 3 nights in Feb 2025

10/10 Excellent

Thuy

Very nice, beautiful beaches
Stayed 2 nights in Feb 2025

10/10 Excellent

Gildardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful resort, many restaurant options.Just make sure you make reservations ahead, so you don't miss out. The beach location is superb.
Stayed 3 nights in Feb 2025

8/10 Good

RICARDO, HOUSTON

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff was very good. The food needed to be improved for an all inclusive. The beach area was nice the rooms were good also. Enjoyed my trip.
Stayed 3 nights in Feb 2025

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jesus Curtz was the best waiter! He was happy and very attentive! Was the best! Also, Juan Pablo helped us sooooo much we can never say enough thanks for these two. It was a great experience. We stayed at the Altitude and loved it, top floor! What a view. It is a must to book!
Stayed 7 nights in Jan 2025