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Krystal Urban Cancun & Beach Club

3.5 star property
VIP Access

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Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, pool loungers
Lobby sitting area
Front of property – evening/night
Krazy King Non Refundable (Free Beach Club Access) | City view
Business centre

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Parking available
  • Pool
  • Gym

Explore the area

Map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Plaza Las Americas
    ‪5 min walk‬
  • Plaza 28
    ‪2 min drive‬
  • Puerto Cancun Marina Town Center
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

Standard Room, 2 Double Beds (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds (Free Beach Club Access)

  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed (Free Beach Club Access)

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

Krazy King Non Refundable (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout curtains

Krazy King Non Refundable (Free Beach Club Access)

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout curtains

Krazy Non Refundable (Free Beach Club Access)

  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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About this property

Krystal Urban Cancun & Beach Club

Hotel with a nearby private beach, a short walk to Plaza Las Americas
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and a free beach shuttle are also provided. Other amenities include a bar/lounge, a poolside bar and self parking.
Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
The shopping around Krystal Urban Cancun & Beach Club gets good marks from our customers. During your stay, you're just a quick walk from Plaza Las Americas. Features include free WiFi in public areas and a free beach shuttle, plus an outdoor pool.
  • Free Wi-Fi in some public areas
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests speak favourably about the value of their stay and the location
  • Just a 5-minute walk from Plaza Las Americas and a 2-minute drive from Plaza 28
  • Free beach shuttle service
A private beach is featured. Krystal Urban Cancun & Beach Club offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and 9 meeting rooms. The business-friendly Krystal Urban Cancun & Beach Club also features concierge services, dry cleaning/laundry services, and room service (during limited hours). For a fee, parking is available.

This 3.5-star Cancun hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11 AM.
Restaurante Aquamarina – On-site restaurant.
Lobby y Sushi Bar – This bar specialises in sushi. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Secured, uncovered parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business centre

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 345 for adults and from MXN 173 for children
  • Uncovered self-parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Krystal Urban Cancun & Beach Club Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 539 out of 1257 reviews
Rating 8 - Good. 297 out of 1257 reviews
Rating 6 - Okay. 178 out of 1257 reviews
Rating 4 - Poor. 108 out of 1257 reviews
Rating 2 - Terrible. 135 out of 1257 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

MEHMET

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Daniel

Stayed 1 night in Nov 2024

6/10 Okay

Nyah

Stayed 1 night in Nov 2024

10/10 Excellent

Thomas

Stayed 1 night in Nov 2024

10/10 Excellent

ESTEBAN

Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Nothing outstanding
It was a bit old property that caters for your sleep on a basic bed, nothing spectacular
Stayed 1 night in Dec 2024

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicacion muy conveniente para visitar a la fanilia e ir de compras. Todo el personal tiene una excelente actitud de servicio. Por alguna razon, el check es muy lento y se hacen largas filas.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jonathan

Stayed 1 night in Nov 2024

2/10 Terrible

Mehrbanou

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi to everyone at my stay. They give me room full of bed bug And I been bitten by them. It was in middle of night 2:30 am. I got bitten and they move me to other same as first. I got. It again I keep reporting whit video. And pic. No one. Did any things. For me. I was there. To relax and go to my dental. It’s turn to nightmare. I could not. Find. Health department to call them. I’m from Canada Toronto. I been to many resorts in cancun. And other. Never. Got any things wrong 😑 I’m very mad. They should shot down this hotel. Won’t happen to any one else. The food was really bad. Nothing you should eat. But the beach was. Good. In way you can’t. Go to swimming 🏊‍♀️ as it was red flag. And windy weather the drink 🍹 look. You having juice. I wish they will. Take action. And close done. That was my mini 4 days vacation in this horrible hotel.
Stayed 1 night in Nov 2024

8/10 Good

Drew

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Right by a mall and free access to the beach. Lots to eat around the area, also right beside an arena for concerts.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Nov 2024

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Seyed Kian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe not working. There was loud music at 6:30 am. It was pretty walkable
Stayed 2 nights in Nov 2024

10/10 Excellent

ADEURIS

Stayed 3 nights in Nov 2024

8/10 Good

Dayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay !
Good sized room with the basic amenities. Great view from the balcony. Swimming pool was a good size and lounge furniture was comfortable. Breakfast selections were tasty.
Stayed 2 nights in Nov 2024

6/10 Okay

Na

Liked: Cleanliness
Stayed 2 nights in Nov 2024

6/10 Okay

Talia, Lowell

Travelled with family and small children
Liked: Cleanliness
We always love staying here for a quick trip. We were waiting for family to get into town, while the hotel is okay it definitely needs more staff our wait to get check in was well over 45 mins. The elevator next to our room was broken.
Stayed 1 night in Nov 2024

10/10 Excellent

Ihanab

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The Krystal Urban Hotel in Cancun offers a stylish and modern accommodation experience. We appreciate the hotel's convenient location. We praise the friendly and attentive service provided by the hotel staff. The rooms are well-appointed and offer a comfortable and relaxing stay. Overall, the Krystal Urban Hotel in Cancun is a great choice for travelers seeking a contemporary and enjoyable hotel experience.
Stayed 3 nights in Nov 2024

4/10 Poor

Elvira, Sarasota

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super overdated, cheap old furniture, rusted bathroom mirror, super inconvenient shower, no shower hat, staff doesn't speak English, weared people occupy who also run corridors very loud, screaming, laughing after midnight, loudly moving furniture in next door room, entrance to room door gets lock easily so that i couldn't exit room, too hot no a/c in corridors. Bed was ok.
Stayed 5 nights in Nov 2024

10/10 Excellent

Jonathan

Liked: Amenities, property conditions & facilities
Everything was amazing and the customer service was great
Stayed 1 night in Nov 2024

6/10 Okay

Melanie

Travelled with family
Liked: Cleanliness
They don’t let you check in early….the breakfast buffet was meh so we went out or ordered off the regular menu…..beautiful view from the 11th floor…..the room floors need to be mopped…..needs were firm….take your own was cloths or buy some as we did from the Walmart not too far from the hotel they gave us one and said they didn’t have anymore……close to the shopping malls and areas to eat Ubers are cheap getting around Cancun
Stayed 4 nights in Nov 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach resort pass worked so much better than imagined. The hotel is very nice and clean a little older but modern furniture. Overall loved it easy walking distance to shopping and restaurants. Staff was always so helpful and accommodating. I will definitely be returning!
Stayed 4 nights in Oct 2024

10/10 Excellent

My

Stayed 2 nights in Sep 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms
Stayed 4 nights in Oct 2024