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Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

5.0 star property
VIP Access

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Photo gallery for Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

4 outdoor pools, pool umbrellas, pool loungers
On the beach, beach cabanas, sun-loungers, beach umbrellas
6 bars/lounges, 3 poolside bars, swim-up bar, beach bar
Balcony view
Building design

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Hot tub
  • All-inclusive
  • Room service
  • Laundry

Explore the area

Map
Km 27.5 Mza. 37 SM. 12, Bahia Petempich, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite (Swim Up Paradise)

View from room

Suite (Swim Up Paradise)

  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Paradise)

Property amenity

Room (Paradise)

  • 29.8 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Paradise Suite

Premium bedding, down duvets, free minibar, in-room safe

Paradise Suite

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Paradise)

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite (Paradise)

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Ocean View (Paradise)

Room, Ocean View (Paradise) | View from room

Room, Ocean View (Paradise)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim Up Paradise)

View from room

Junior Suite (Swim Up Paradise)

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite (PARADISE CHILL OUT SWIM UP)

  • Sleeps 4
  • 1 King Bed

Suite (PARADISE CHILL OUT )

  • Sleeps 4
  • 1 King Bed

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About this property

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

Luxury property on the beach, with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offers 148 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

4 outdoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All's great beach location. During your stay, you're just a quick walk from Petempich Bay. You'll find features such as free WiFi in public areas and free valet parking, plus 4 outdoor pools.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at The Beach House, one of the property's 4 restaurants and 6 bars/lounges
  • Take a swim in the 4 outdoor pools or soak in the 3 hot tubs
  • Treat yourself to manicures and pedicures, reflexology or deep-tissue massages at the spa
  • Services include free babysitting, a free children's club and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the beach
  • 13 minutes by car from Puerto Morelos Town Square and 14 minutes from Puerto Morelos Beach
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a health club and a steam room. Self parking and valet parking are free. A complete renovation of Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All was completed in March 2020.

This 5-star Puerto Morelos property is smoke free.

The Beach House – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Rita's Taco House – This restaurant is located on the beach. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Frank & Lola's – This restaurant only serves dinner. Open daily.
Latino – On-site restaurant. Guests can enjoy drinks at the bar. Open daily.
5 O'Clock Somewhere Bar – On-site bar. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 4 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 5 O'Clock Somewhere Bar
  • Frank & Lola's
  • Latino
  • Rita's Taco House
  • The Beach House

Things to do

  • 3 hot tubs
  • 4 outdoor pools
  • Beach yoga
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 4 outdoor pools
  • Baby bath
  • Baby toys
  • Changing table
  • Children's games
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Margaritaville Island Reserve Riviera Cancun
Margaritaville Island Reserve Riviera Cancun All Inclusive

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 751 out of 1165 reviews
Rating 8 - Good. 213 out of 1165 reviews
Rating 6 - Okay. 109 out of 1165 reviews
Rating 4 - Poor. 43 out of 1165 reviews
Rating 2 - Terrible. 49 out of 1165 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

JANYRA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Margarita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s private
Stayed 4 nights in Nov 2024

8/10 Good

Nelson

Stayed 5 nights in Oct 2024

6/10 Okay

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining options were very limited, and the room service was disappointing, often forgetting items we requested. The room itself had an awkward layout, was not clean, and lacked proper storage for clothing. Nowhere to go around this resort. The road leading to the resort was in terrible condition, riddled with potholes and frequently flooded, making it difficult to get anywhere. Arranging transportation was also a challenge, as it was in a secluded area, and the front desk staff were unhelpful and rude. They even quoted an exorbitant $180 for a taxi ride to a destination only 15 minutes away. Told us Uber was a 2 hour wait. Staff were a bunch of scammers! Literally giggling Infront of our faces. Got an Uber in 20 min. Koodos to our Uber driver that when through the treacherous roads. Hope his car is ok LOL.
Stayed 6 nights in Nov 2024

6/10 Okay

Lindsey

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Boring and limited dining. Lacks entertainment. Food was okay but not great. Definitely not luxury and no upgrades or VIP amenities offered. Family side was absolutely dead!
Stayed 8 nights in Nov 2024

8/10 Good

Le Nhi

Liked: Cleanliness, staff & service, property conditions & facilities
Like: Isoloated Dislike: not much activities
Stayed 4 nights in Nov 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

8/10 Good

Eddy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a calm vacation, I will just have to say that I wish there was more activities to do at night time. Overall experience I would recommend this to go relax and nothing more.
Stayed 3 nights in Nov 2024

10/10 Excellent

William Scott, Woodstock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience in all areas, would highly recommend!
Stayed 4 nights in Nov 2024

10/10 Excellent

vladimir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Green oasis!!!! Wonderful service! Only one minus- not enough smoking areas..... if you on the beach you have going to front to get smoke ((((
Stayed 10 nights in Nov 2024

10/10 Excellent

Jessica, Salt Lake City

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We just completed a 9 day stay at the property. I feel like we got to know the resort well before we left. Whether you would enjoy your stay greatly depends on what kind of traveler you are. Are you there for drinking or adventure? Do you want quiet or a swim up room by the bar? My husband and I were in room 415 and my adult sons were pin 403. Originally they put us in the bottom floor 403 that looks right into the License to Chill bar. That was better suited for the 20 something’s that didn’t mind hearing music from 9-5, so we switched rooms. The downstairs patio opened to the courtyard, so they could bring a drink from the bar to their room. We preferred the upper balcony of 415 & corner window that looked over the ocean. It was ideal for watching the sunrise.Our beach was meticulously cleaned of plastic and seagrass every morning by hardworking groundskeepers. It is much easier to get an alcohol drink than water. The bartenders are friendly and good at their craft. We were always able to find a chair on the beach. There is an excursion desk that’s easy to use if you’d like a day out. I tried to get information before our trip to plan ahead, but had a difficult time. I even got misinformation on Chichén Itzá, so I booked a private tour. Our trip to Isla Mujeres booked through the resort was fun. The resort is isolated. There isn’t much area to explore or places to run or walk around. There is a stuffy, indoor gym with no view. I’d recommend only 4-5 days to keep it fresh.
Stayed 9 nights in Nov 2024

8/10 Good

Haley

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Nov 2024

6/10 Okay

Arnela

Liked: Cleanliness
Stayed 5 nights in Oct 2024

8/10 Good

julie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is well maintained and the beach is nice. Rooms were very clean. The buffet is not good, there isn’t many options for breakfast and it opens only on certain days for diner. Even when they have tables available they would tell you to come back in 20-30 minutes for no reason. The restaurants were good but fills up very quickly. The first night we arrived exhausted and all restaurants were full and we couldn’t get a table at the buffet even if we could see the free tables…Every morning it was a nightmare to find a chair and towels for the pool and the beach. Staff would tell us to come back in 30min-1hour maybe more which makes beach vacations not very pleasant when you have to fight for towels at the beach . Some of the staff at the front desk and in restaurant is highly unpleasant. If you don’t need anything your good but if you need something they won’t make it easy for you. Overall I wouldn’t recommend this hotel even if I appreciated the property and cleaniness because of some of the staff negative attitude.
Stayed 7 nights in Nov 2024

10/10 Excellent

Quan Trung, Mississauga

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed here with our baby for a week. The resort is smaller and quiet, which was what we preferred. There were no line-ups for anything and always a spot by the pool or beach. The food was a hit most times. We loved getting our daily macchiato at the coffee shop on our way to breakfast and loved having lunch at Rita’s taco house (almost) everyday on the patio - it was a favourite of ours! The facilities are newer and super clean. If you’re looking for a smaller, intimate resort then I would recommend Margaritaville.
Stayed 7 nights in Nov 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can say. Honestly i was impressed with everything no doubt
Stayed 4 nights in Nov 2024

10/10 Excellent

Muhammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful boutique style resort, amazing view and nicely decorated. Only problem is the road condition to access the resort is very bad, I guess all the other resorts can pool the money and get the roads repaired
Stayed 4 nights in Nov 2024

10/10 Excellent

Leon, Westwood

Stayed 2 nights in Oct 2024

8/10 Good

Virginie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Les restaurants servent des plats de bonne qualité. Les chambres sont propres et spacieuses. Le buffet est à améliorer. Il manque une salle de sport.
Stayed 7 nights in Nov 2024

6/10 Okay

Connie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I expected the food to be better at the buffet, options were very limited. The food was not replenished in a timely manner not kept hot. I came home hungry and ready to eat some good food.
Stayed 3 nights in Nov 2024

4/10 Poor

daryl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Madison, CANYON COUNTRY

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special
Stayed 5 nights in Nov 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great for kids and some down time!
Stayed 6 nights in Nov 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Nov 2024

6/10 Okay

aydin

Stayed 5 nights in Oct 2024