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Motel Costa Express

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Motel Costa Express

Romantic Double Room, 1 King Bed, Jetted Tub | Desk, blackout curtains, iron/ironing board, free WiFi
Romantic Double Room, 1 King Bed, Jetted Tub | Terrace/patio
Exterior
Romantic Double Room, 1 King Bed, Jetted Tub | Desk, blackout curtains, iron/ironing board, free WiFi
Lobby

Reviews

5.8 out of 10

Popular amenities

  • Hot tub
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
Av. López Portillo No. 1557 Mza. 19, Lote 14 Reg. 104, Cancun, QROO, 77539
  • María Desatadora de Nudos Sanctuary
    5 min drive
  • Las Plazas Outlet Cancun
    6 min drive
  • Andres Quintana Roo Stadium
    7 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    30 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Double Room, 1 King Bed, Jetted Tub

Romantic Double Room, 1 King Bed, Jetted Tub | Desk, blackout curtains, iron/ironing board, free WiFi

Romantic Double Room, 1 King Bed, Jetted Tub

  • Sleeps 2
  • 1 King Bed

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About this property

Motel Costa Express

Cancun motel in Downtown Cancun with 24-hour front desk and Hot tub
Access to hot tub, 24-hour room service and a 24-hour front desk are available at this motel. WiFi in public areas is free.
Motel Costa Express offers 7 air-conditioned accommodations with DVD players and complimentary bottles of water. Flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead. This Cancun motel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the motel include Access to hot tub.
During your stay at Motel Costa Express, you'll be close to Plaza Las Americas. Enjoy features like free WiFi in public areas and 1 hot tub.
  • Free WiFi
  • 9 minutes by car from Plaza Las Americas and 11 minutes from Ultramar Ferry Puerto Juárez
Motel Costa Express offers its guests a hot tub and 24-hour room service. WiFi is free in public spaces.

Smoking is allowed in designated areas at this Cancun motel.

24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking options include a carport

Things to do

  • Spa tub

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Children 18 years old and younger aren't allowed at this property.

Property is also known as

Motel Costa Express Cancun
Motel Costa Express
Costa Express Cancun
Costa Express
Motel Costa Cancun
Motel Costa
Costa Cancun
Motel Costa
Motel Costa Express Motel
Motel Costa Express Cancun
Motel Costa Express Motel Cancun

Motel Costa Express Reviews

Reviews

5.8
Rating 10 - Excellent. 10 out of 74 reviews" "
Rating 8 - Good. 20 out of 74 reviews" "
Rating 6 - Okay. 11 out of 74 reviews" "
Rating 4 - Poor. 12 out of 74 reviews" "
Rating 2 - Terrible. 21 out of 74 reviews" "

6.4/10

Cleanliness

5.8/10

Staff & service

4.8/10

Amenities

6.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First ever stay in a motel
This place was amazing. I felt so refreshed after 2 days there. The floor is clean to walk around and quiet. Such a feeling of freedom there. Hot shower was great. Hairdryer was great. It's even more secure with the automated garage door.
Stayed 2 nights in Dec 2022

4/10 Poor

Randi Latia

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The cleaner did a great job, check in was quick and the room was spacious, but there were ants and spiders in the room. There was also mold on the roof in the bathroom.
Stayed 1 night in Jul 2022

2/10 Terrible

peter

Stayed 1 night in Feb 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this property to anyone visiting Cancun. An individual unit is offered to each guest, including a garage, however you do not receive a key to the unit (small interior lock on door only). The garage door does close, but has a large opening near the top & can be opened manually from the outside. The lock on the ground floor unit window also did not lock. The bed was large and made, but did have multiple stains + ants running across it.
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not have my room reservation in their system. I had to pay to stay there.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under construction, no lighting in the bathroom
Stayed 7 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Okay as a place to stay very cheaply. Reasonably clean. Hot water comes and goes. Wifi comes and goes.
Stayed 5 nights in Oct 2018

2/10 Terrible

anna, usa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was horrible. They refused to let me stay even when I showed them my reservation. It was in a sketchy part of town and they were not helpful. I almost had to sleep in the street because of them. When I complained they said, oh sorry, it must have been a mistake. That mistake could have turned deadly for me. It also cost more than 200 usd for taxi fare because they refused to let me stay. I didnt get my money back either..
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

we stay 2 days because we pay in advance but is no good
Stayed 2 nights in Jan 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible
Location 30 minutes outside of the city by taxi or further out by bus. Motel in Mexico is used for a couple of hours (if you know what I mean) not a place to stay for family or young spring breakers, frequently used by truck drivers, given the location being outside the city. I called the motel when I arrived and they said it was not the motel. Called to cancel & did not refund me. Motels, in Mexico, are not paid in advanced, by the way was told by the residents of the city.
Stayed 4 nights in Mar 2017

2/10 Terrible

Sabrina, Cancun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hated it
The hotel did not have basic items such as blankets and washcloth and the staff did not service the room daily.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a hooker hotel.
They charge by the hour. You cannot lock your room when you leave. The toilet didn't flush, the shower didn't work, you could see through the sheets, there were only 7 channels on the tv and 4 of them were porn. There is nothing in the neighborhood which is dark dirty and dangerous. Military base across the street. Check in couldn't speak to a person had to hand stuff through a hole in a window. Drivers at the airport refused to take us to location. Phone number listed in Orbitz is incorrect. Bed was like sleeping on a pad of concrete We were supposed to stay two nights, busted out of there after one and didn't even try to get a refund. Not worth the assle.

2/10 Terrible

Verified traveller

Disliked: Room comfort
DO NOT GO THERE
IT'S A BROTHEL

2/10 Terrible

anonymous, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be warned
This is not a typical motel. we just wanted something basic to sleep the night during a lay over so nothing fancy. It turned out this motel also ad "book by the hour" options. we were not given a key, and when asked were told they didn't have one and we were to exit via the garage door and press the button to shut it on the way out. It was not even close to the airport which the description on expedia said it was (it cost us $40 for a cab, because not even the shuttles from the airport went there because it was so far out). there was cigarette burns in the bed and there was not even food close by. I am not overly fussy and have back packed around central and south america in hostels, but we did not stay here and forfeited our booking because. 1 we did not feel safe in the neighbourhood (it was in the middle of nowhere on a main hwy), 2. we could not leave the room and lock our belongings up even to just go get food. 3. there was no food close by for dinner 4. it was not close to airport and we a flight to catch the next day.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Roz, Stuart Fl

Disliked: Staff & service, property conditions & facilities
Nice large room and bathroom.
It has no dressers or drawers, no ironing, can't make any phone calls but they let me use their kitchen to make my porridge and tea in the mornings. The staffs can't speak English. The room was beautiful with king size bed and nice size bathroom.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good staff and secure with the big gargae doors. Place is inexpensive and away from the beaches but you can take the bus or community vans to downtown or the beaches for about $0.50. Big rooms.

4/10 Poor

Angel, Murrieta, CA

Liked: Staff & service
Disliked: Property conditions & facilities
Not for picky travelers
Courteous staff, facilities are OK but require a large investment to bring it up to snuff. The world's oldest towels, paper-thin pillows, throw tissue in the toilet at your own risk, lots of sad little details that speak of a lack of attention to the rooms. Morning food and beverage service is terrible, drink portions are small. Sad to see so much potential wasted. Bring your own TP.

4/10 Poor

mario, canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The door didn't lock plus had no key for the room did not feel very safe for are stuff.

6/10 Okay

Verified traveller

Liked: Staff & service
Very nice place for staying
The staff was very kind. The hotel is far from the hotels zone so unless you don't have a car, you need to take 2 buses to get there (it takes about 40 minutes). It does not apear in the site, but there is no key for the room's door but you have a garrage door that you close when you walk from your room. They also have a guard at night.

6/10 Okay

Traveling Man, Canada

Liked: Property conditions & facilities
Disliked: Room comfort
Not what I expected
Where to begin? First it took the airport shuttle almost one hour to find the place...turned out to be miles away from everything! Second we got quite puzzled when we pulled up at the reception and the prices started ' hourly ' and it said something about sexually on the bottom which I couldn't translate but the message was clear! Then we got our room with some very unusual instructions about closing the garage door behind us which seems to mean that this unit is occupied. Big bed with a big mirror on the ceiling above...we got quite a giggle out of that. TV at the end of the bed and despite my suspicion I turned it on...Do not bring children!!! Other than all that I have to say that the place was clean , bed comfortable if you can ignore the history of the mattress:) Overall it's cheap enough to do the trick for one night after the flight but then it's definitely time to move on. I'm not prude but I felt a bit dirty when we left and my girlfriend agreed!

4/10 Poor

laureano

Disliked: Staff & service
cobran extra por limpieza
Stayed 7 nights in Dec 2023

8/10 Good

Hector

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno en general.
Precio acorde a la calidad del hospedaje. Ubicación cercana a donde necesitaba ir y de fácil acceso. Todo ok.
Stayed 2 nights in Oct 2023

4/10 Poor

Norberto

Liked: Cleanliness, property conditions & facilities
No ofrecen lo que reservas, y llegando al hotel te cobran "cuota de saneamiento"

2/10 Terrible

Raúl Reynaldo

Disliked: Cleanliness, staff & service, property conditions & facilities
Mala atención en la entrada, tuvimos que esperar hasta las 2 PM cuando queríamos pagar por un early check in y dónde tuvimos que irnos a otro lugar para poder descansar. Hasta que ya pudimos entrar a la habitación nos dieron habitación donde el baño no servía y se quedaba todo, su solución fue darnos un destapacaño y no ayudo nada. Jamás volvería ni a preguntar por algo perdido
Stayed 1 night in Oct 2023