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Occidental Costa Cancún All Inclusive

3.5 star property

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Photo gallery for Occidental Costa Cancún All Inclusive

Junior Studio Suite, Hot Tub, Ocean View | Free minibar, in-room safe, blackout curtains, iron/ironing board
Outdoor pool, pool umbrellas, pool loungers
View from room
Exterior
Outdoor pool, pool umbrellas, pool loungers

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Blvd. Kukulcan Km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Escénica Tower
    ‪4 min walk‬
  • Playa Tortugas
    ‪6 min walk‬
  • Langosta Beach
    ‪13 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Double Room, Terrace

Double Room, Terrace | Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Terrace

  • 33.4 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room

  • 33.4 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for 2x2 interconnecting rooms

Free minibar, in-room safe, blackout curtains, iron/ironing board

2x2 interconnecting rooms

  • 33.4 sq m
  • Resort view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds OR 2 King Beds

View all photos for Double Room, Sea View

Double Room, Sea View | Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Sea View

  • 33.4 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite, Hot Tub, Ocean View

Junior Studio Suite, Hot Tub, Ocean View | Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Studio Suite, Hot Tub, Ocean View

  • 77 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About this property

Occidental Costa Cancún All Inclusive

Family fun on the beach, with outdoor pool, near Escénica Tower
Catch some rays at the beach or spend the day relaxing at Occidental Costa Cancún All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Occidental Costa Cancún All Inclusive offers 358 accommodations with free minibar items and a safe. Plasma televisions are featured in guestrooms.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the property include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, zenserenz. Services include hot stone massages, facials and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. The spa is open daily.
Occidental Costa Cancún All Inclusive's great location gets high marks from our customers. During your stay, you're just a quick walk from Playa Tortugas. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy seafood at La Claraboya, one of the property's 4 restaurants and 2 bars/lounges
  • Take a swim in the outdoor pool
  • Indulge with massages, body treatments or facials at zenserenz
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the location
  • Just a 4-minute walk from Escénica Tower and a 3-minute drive from Puerto Cancun Marina Town Center
Occidental Costa Cancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Occidental Costa Cancún All Inclusive such as a children's club and an outdoor pool.

Free breakfast is served daily. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a steam room, a fitness centre and a garden. You'll have access to the outdoor pool at a partner property. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cancun property.

Guests are served a free buffet breakfast daily from 7:00 AM to noon.
La Claraboya – This restaurant specialises in seafood. Reservations are required.
México Lindo – This restaurant specialises in Mexican cuisine. Reservations are required. Open daily.
La Trattoria – This restaurant specialises in Italian cuisine. Reservations are required. Open daily.
Albatros – This buffet restaurant specialises in international cuisine. Open daily.
Late-night fare is available from room service (during limited hours).

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals and snacks included
Room service during certain hours (limited menu)

Land activities

Fitness facilities

Entertainment

On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Albatros
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • Children's club
  • Fitness classes
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental Costa Cancún All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Additional fees apply for use of the spa, motorized personal watercraft, and parasailing.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Barcelo All Inclusive Cancun
Barcelo Cancun All Inclusive
Barcelo Cancun Costa
Barcelo Costa
Barcelo Costa All Inclusive
Barcelo Costa Cancun
Occidental Costa Cancún All Inclusive All-inclusive property
Cancun Costa
Cancun Costa Barcelo
Costa Barcelo Cancun
Barcelo Costa Cancun Hotel Cancun
Barcelo Costa Cancun Mexico
Costa Real Cancun
Gran Costa Real
Occidental Costa Cancún All Inclusive Cancun
Occidental Costa Cancún Cancun
Occidental Costa Cancún
Occintal Costa Cancún Inclusi

Occidental Costa Cancún All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 996 out of 2373 reviews
Rating 8 - Good. 634 out of 2373 reviews
Rating 6 - Okay. 347 out of 2373 reviews
Rating 4 - Poor. 198 out of 2373 reviews
Rating 2 - Terrible. 198 out of 2373 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

James B

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was absolutely awesome. It was the best vacation ever. Beautiful rooms pool and restaurants were great the food was so much more than I ever expected. This is the hotel to vacation.
Stayed 6 nights in Nov 2024

10/10 Excellent

Newton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonder hotel very safe and the food is good
Stayed 2 nights in Nov 2024

8/10 Good

Asim

Travelled with family and small children
I like the friendly stuff but front desk are terrible with no energy and happiness to do job.
Stayed 5 nights in Nov 2024

10/10 Excellent

Kaci

Liked: Cleanliness
So pretty
Stayed 4 nights in Oct 2024

6/10 Okay

Angeli Leann

Stayed 8 nights in Nov 2024

8/10 Good

Kurt

Liked: Cleanliness
Disliked: Property conditions & facilities
In the one seafood testaurant I needed a functioning receptacle by the only table I liked. It did not work. Two other rables nearby had half a receptacle each working. Ipointed this oug to a manager and to restaurant manager. A redoinding nothing was done for the whole week. My room had a broken switch, which got replaced in an hour.. I could not get any extension cord from hotel so I used my own. Not a glowing recommendation.for something THST would take 10 mi utes to fix.
Stayed 7 nights in Nov 2024

8/10 Good

Hoang Thanh Bao

Liked: Cleanliness, staff & service, property conditions & facilities
The bar and the beach view was the best.
Stayed 4 nights in Nov 2024

6/10 Okay

LINA MARIA ABELLA

Travelled with family
Liked: Cleanliness, staff & service
Limited dinnig
Stayed 5 nights in Nov 2024

8/10 Good

Alba

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very cordial, helpful, nice. No complaints here. It is a small resort but somehow has everything needed to have fun!
Stayed 3 nights in Nov 2024

10/10 Excellent

Jonty

Stayed 9 nights in Oct 2024

8/10 Good

Ernesto

Travelled with group
I like the pool and the restaurants, but the beach was very small and close to the cost , the water was green, just like a lake ,nothing like other beaches in Cancun
Stayed 7 nights in Nov 2024

10/10 Excellent

Tahya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place really felt like a blessing the staff really was attentive and so kind. We had a bit of a mix up on my end and they took care of us swiftly and they DID NOT have to it was my mistake but God is good and they were in his will. Customer service is always the major factor for me. Paulina in activities fixed my best friends bracelet out of the kindness in her heart. Stephanie in the Italian restaurant was soooo sweet and really paid attention to us. The Italian and Seafood restaurant were the best the Mexican was average. The buffet is either a hit or miss, they even ask you what your allergies are which is very considerate. Our room was always kept clean and the amenities were amazing. The beach is small and quaint but for me it was just what we needed on our getaway not too crowded and didn’t have to reserve a chair like others mentioned it was an off season so maybe in the summer. They always have events every night so try to get a room on a higher floor if noise bothers you ,however festivities usually end around 10 PM which is more than reasonable. There was activities for kids daily as well so it really is family oriented so I may bring my son back here. I honestly had the best time for my first time visiting Cancún and I would come back to this resort because they exceeded expectations. Thank you Occidental Staff for being so helpful and kind you will see us again.
Stayed 5 nights in Nov 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

8/10 Good

Patricia J.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property staff great for smaller resort. The buffet food and dining was ok but not great. Too many sauces and the meat textures were not consistent.

8/10 Good

Samir Ahmad Nasir Ahmad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except we had hard time during checking in. We had to change the room 3 times but still we didn’t get the room we were promised
Stayed 10 nights in Nov 2024

10/10 Excellent

Timera Timeka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and people are nice, it was quiet
Stayed 3 nights in Nov 2024

2/10 Terrible

Tora, Dexter

Disliked: Staff & service, property conditions & facilities
Very noisy all night long could not sleep. Could not relax the food was terrible.
Stayed 7 nights in Nov 2024

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 8 nights in Nov 2024

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service very convenient
Stayed 7 nights in Nov 2024

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing , place is clean and located next to the ferry terminal.
Stayed 3 nights in Oct 2024

4/10 Poor

Adina

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2024

4/10 Poor

Jorge

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Older property not maintained well. Main door on my room had a huge gap allowing hot air and humidity to enter and keeping my A/C running longer than needed creating a muggy moist feeling. Bathroom is outdated. Plug next to bed was empty, my charger did not work and had to plug next to TV. Overall great people but badly maintained property.
Stayed 3 nights in Nov 2024

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful relaxing vacation from the moment I arrived. At the front desk, friendly faces welcoming a solo traveler & very helpful. Dining room service, at the pool service & bar service was wonderful. Dont forget to TIP YOUR SERVERS. Clean rooms great air conditioning, great balcony views. Beautiful place, great value... was there before...will be back again. Was there offseason so overcrowding not an issue. Don't forget to tip your servers
Stayed 5 nights in Nov 2024

10/10 Excellent

Julio C.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service, great food options,
Stayed 5 nights in Nov 2024

10/10 Excellent

Nadiya

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good !
Stayed 8 nights in Oct 2024