10/10 Excellent
Erin
23 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
August 2024 was our second visit to OCT. Our previous trip was in December 2018. Once again, we had a fantastic vacation and highly recommend this resort. Both times we opted for the Privilege upgrade.
Check-in/Check-Out: Both processes were smooth. We arrived around 1PM. The lobby is open air so there is no AC. Of course, in August this can get quite hot but we didn’t spend very much time here. Once we were checked in, Alberto, our concierge, took us to the Privilege lounge for lunch and took this time to discuss what our plans were for the week and set up our dinner reservations. Our room was ready well before 3PM and our luggage awaited us in our room. Alberto is the best; he would text us and find us around the pool daily to make sure that we had everything we needed. He also set up the Mayan dinner and spa appointments with a quick text.
Room: We were in building 2, room 2302 in the El Beso section and had one of the updated rooms. It was very comfortable for two people. Some things could use a refresh (the sink and couch had some noticeable stains) but in general, it was very comfortable. The safe worked well. There is an abundance of closet space. The balcony and bed were very comfortable. The TV and fridge worked without any issues. The fridge was restocked daily with plenty of water, sodas and alcohol. We had no issues with the AC or the fan, which was a blessing since it was very hot in August. The maid service was excellent and the room was refreshed daily and prom
Erin
Stayed 7 nights in Aug 2024