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Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5 star property
VIP Access

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Photo gallery for Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Lobby
Reception
Directors Suite One Bedroom | Premium bedding, in-room safe, desk, laptop workspace
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast included
  • Room service

Explore the area

Map
Carretera a Punta Sam, SM006 MZA2 Lote 7, 08 Zona Coster Zona Continental, Costa Mujeres, QROO, 23028
  • Playa Mujeres Golf Club
    ‪8 min drive‬
  • Isla Mujeres Ferry Terminal
    ‪56 min drive‬
  • North Beach
    ‪57 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for STAR Class Junior Suite Ocean View

View from room

STAR Class Junior Suite Ocean View

  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Directors Suite One Bedroom

View from room

Directors Suite One Bedroom

  • 114 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Terrace/patio

STAR Class Junior Suite Swim Out

  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Out

Terrace/patio

Junior Suite Swim Out

  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

View from room

STAR Class Directors Suite One Bedroom

  • 114 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite

View from room

STAR Class Junior Suite

  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Property amenity

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
3.8 out of 5, Good, (1000)
The price is CHF 434
for 1 room
includes taxes & fees
27 Jun - 28 Jun
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

About this property

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Adults-only hotel with 4 outdoor pools and full-service spa
Along with 4 outdoor pools, this smoke-free hotel has a full-service spa and a restaurant. Free buffet breakfast, free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour health club, a bar/lounge and a swim-up bar are on-site.
Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers 380 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

4 outdoor swimming pools are on site along with a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, PH Spa. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only. During your stay, you'll be close to Playa Mujeres Golf Club. Features include free breakfast, free WiFi in public areas and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine while dining at So Cal Gourmet Emporium
  • Take a swim in the 4 outdoor pools
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a sauna and Pilates classes
  • 2.8 mi (4.5 km) from Playa Mujeres Golf Club and 8.3 mi (13.3 km) from Ultramar Ferry Puerto Juárez
Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers its guests a full-service spa, 4 outdoor swimming pools, a 24-hour health club, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

There's an onsite business centre. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only. Free self parking and valet parking are available.

This 4.5-star Costa Mujeres hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
So Cal Gourmet Emporium – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
East Sushi & Teppanyaki – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Sunset Strip Steakhouse – This steakhouse only serves dinner. Open daily.
La Cocina Mexican Cuisine – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Gusto Italian Trattoria – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Things to do

  • 24-hour health club
  • 4 outdoor pools
  • Full-service spa
  • Pilates classes
  • Sauna
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Front entrance ramp
  • No lift
  • Portable bathtub seat
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 33.94 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Planet Hollywood Adult Scene Cancun All Inclusive
Planet Hollywood Adult Scene Resort Spa All Inclusive
Planet Hollywood Adult Scene Cancun Resort Spa All Inclusive

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 271 out of 567 reviews
Rating 8 - Good. 115 out of 567 reviews
Rating 6 - Okay. 69 out of 567 reviews
Rating 4 - Poor. 52 out of 567 reviews
Rating 2 - Terrible. 60 out of 567 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Shivam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Jamilda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great service
Stayed 2 nights in Feb 2025

10/10 Excellent

Alyssa Ann

Travelled with partner
Liked: Amenities
We loved the lazy river !
Stayed 5 nights in Feb 2025

10/10 Excellent

Athena

Travelled with partner, Travelled with group
Liked: Amenities
Great hotel for relaxing. 😎 plenty of food options. Staff are accommodating. Shout out to Itai our concierge, he was available even on his days off to make sure our stay went well. Thanks to Expedia for the welcome gifts in our room and preferred treatment.
Stayed 4 nights in Feb 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay great service. Expedia was great to deal with, and it was nice to have the Butler service.
Stayed 5 nights in Feb 2025

10/10 Excellent

Markesha

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time at a Planet Hollywood and boy was I impressed. The staff was absolutely amazing (Karla, Itai, Spa, Front desk.. everyone) was simply amazing. The sports bar has the best philly cheese steak I've ever had. Beaches are beautiful, spa was great (best massage) luxury accommodations and great onsite shopping. Will definitely return.
Stayed 1 night in Feb 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Not enough chairs by the pools. Staff was friendly and very accommodating.
Stayed 7 nights in Jan 2025

10/10 Excellent

Liborio

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful just check in at 3 is to late to check in
Stayed 2 nights in Jan 2025

10/10 Excellent

Shawn thomas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. We did have an incident during our stay but the staff was amazing and made sure it didn’t affect the rest of our holiday. Handled extremely well. Our guest services rep was amazing. Our first room was great and when we received an upgrade it was even better!!! Love that almost all of the room have a view of the ocean (at least on the adult side). Brazilian restaurant was definitely the best out of all that we tried. Buffet was decent but was overly crowded as the restaurants were hard to get in.
Stayed 7 nights in Jan 2025

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marla did an amazing job ensuring I had everything I needed. She was always prepared to assist and solve any problem or question I had. Great Job Marla.
Stayed 1 night in Jan 2025

10/10 Excellent

Charnell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs faster service with drinks but other than that it was a 10/10 I highly recommend
Stayed 2 nights in Jan 2025

10/10 Excellent

Thi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ourstay at Planet Hollywood adult scene in Cancun

Beautiful hotel with an amazing beach. Hotel staffs were great and always friendly. Our room was always cleaned thanks to housekeeping. The bartenders, servers, Bell person and registration were super friendly. The restaurants they have are OK. My favorite one was the buffet. Overall, my experience was great and I would definitely book this hotel again.
Stayed 5 nights in Jan 2025

8/10 Good

Takisha

Liked: Cleanliness, staff & service
The property was beautiful, however the hot tub was cold in the pool area and in the Spa.
Stayed 4 nights in Jan 2025

8/10 Good

LaKeisha

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

8/10 Good

Byron Lee, Montrose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly but lacked in restocking of coffee, didn’t bring both bottles of liquor that they had us pick out at check in, room service dishes were not picked up for a couple days.
Stayed 6 nights in Dec 2024

10/10 Excellent

William Neal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Planet Hollywood..The grounds, staff, activities and amenities were better than expected. Our concierge Marla is an asset for Planet Hollywood. My 80 year old mother mase the trip with is and we needed a wheelchair for her and Marla handled our request like a pro. Also, Diego and Frankie Boy kept our glasses full during our poolside visit. I would bring my family to this resort again.
Stayed 4 nights in Dec 2024

8/10 Good

timi yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was over all great. Only thing i didn't care for was the fact that you had to download too many QR codes just to see what was going on at the resort and to reserve a table at any of the restaurants and to see their menu. And there is not enough activities on the adult side. I would recommend this resort. 12/12/2024.
Stayed 4 nights in Dec 2024

6/10 Okay

Daniel Scott

Travelled with group
Junior suite was nice, food not so good. Would I go back? No
Stayed 5 nights in Dec 2024

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
The variety of food options and entertainment.
Stayed 5 nights in Nov 2024

8/10 Good

Julia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, stylish, but we had to call every day for soap, body wash and shampoo. The jacuzzi outside was cold. No simple food options around the pool or at the beach, had to go to restaurant - buffet all time. We used the spa services, it was good, but at the end we had to fill out the forms and were asked for tips. We would leave tips anyway, it was not nice to ask 10 times about the service and request tips. Pool was nice, very clean.
Stayed 5 nights in Nov 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the fact that it was adult only dining options even at the buffet. Staff new us by name even if we did not interact with them through out the stay. Thonly did a great job making sure to give us his picks on where to eat. The resort was clean. The staff ensure we were taking car of.
Stayed 3 nights in Nov 2024

10/10 Excellent

Valerie, West Yellowstone

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice resort. The staff and is great and always friendly.
Stayed 2 nights in Nov 2024

10/10 Excellent

Idalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything about the property.
Stayed 4 nights in Oct 2024

8/10 Good

TIffani D. D

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The majority of the staff want to make sure that your trip is as pleasant, enjoyable and memorable as possible. Ricky Bobby helped with our daughter's 30th birthday celebration with decorating our cabanas and delivering her a cake. And Hector was amazing in getting whatever our hearts desired. Our party of 11 really enjoyed them both...
Stayed 5 nights in Oct 2024

8/10 Good

BeatriceJene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was great the rooms do have wear and some doors in the rooms wouldn’t close but overall good. I do recommend requesting a dehumidifier for your room with all the humidity.
Stayed 6 nights in Oct 2024