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Residence Inn by Marriott Cancun Hotel Zone

3.0 star property
VIP Access

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Photo gallery for Residence Inn by Marriott Cancun Hotel Zone

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
1 bedroom, in-room safe, laptop workspace, blackout curtains
Exterior
Full-sized fridge, microwave, stovetop, dishwasher
Golf

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

Map
Blvrd. Kukulcan Lt. 1-02, Zona Hotelera Km. 23.5 MZ60, Cancun, QROO, 77500
  • Ventura Park Cancun
    ‪4 min drive‬
  • Iberostar Cancun Golf Course
    ‪4 min drive‬
  • Delfines Beach
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪12 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite, 2 Bedrooms, Non Smoking (Balcony)

Suite, 2 Bedrooms, Non Smoking (Balcony) | 1 bedroom, in-room safe, laptop workspace, blackout curtains

Suite, 2 Bedrooms, Non Smoking (Balcony)

  • 62.95 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio, 2 Queen Beds, Non Smoking, Partial Ocean View (Balcony)

1 bedroom, in-room safe, laptop workspace, blackout curtains

Studio, 2 Queen Beds, Non Smoking, Partial Ocean View (Balcony)

  • 48.87 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

1 bedroom, in-room safe, laptop workspace, blackout curtains

Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

  • 52.62 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed, Non Smoking, Balcony

1 bedroom, in-room safe, laptop workspace, blackout curtains

Studio, 1 King Bed, Non Smoking, Balcony

  • 39.27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Non Smoking, Balcony

Studio, 2 Queen Beds, Non Smoking, Balcony | 1 bedroom, in-room safe, laptop workspace, blackout curtains

Studio, 2 Queen Beds, Non Smoking, Balcony

  • 48.87 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View (Balcony)

1 bedroom, in-room safe, laptop workspace, blackout curtains

Studio, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View (Balcony)

  • 52.62 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Residence Inn by Marriott Cancun Hotel Zone

Hotel with 2 outdoor swimming pools, steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Along with 2 outdoor pools, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli and a rooftop terrace are on-site. Housekeeping is available on request.
Residence Inn by Marriott Cancun Hotel Zone offers 158 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. This accommodation has separate sitting areas and includes dining tables and kitchen islands. 55-inch flat-screen televisions come with cable channels. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a 24-hour fitness centre.
The free breakfast at Residence Inn by Marriott Cancun Hotel Zone gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a poolside location while dining at Pick&Chill Rooftop Snack
  • Take a swim in the 2 outdoor pools
  • Services include free food shopping service, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the overall comfort, spaciousness and cleanliness
  • Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from Delfines Beach
  • Cats and dogs welcome for a fee
Residence Inn by Marriott Cancun Hotel Zone offers its guests 2 outdoor swimming pools and a 24-hour fitness centre. There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 3 meeting rooms. Event space at this hotel measures 2540 square feet (236 square metres) and includes a conference centre. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Residence Inn by Marriott Cancun Hotel Zone. Self parking is free.

This 3-star Cancun hotel is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM.
Pick&Chill Rooftop Snack – This poolside rooftop bar only serves light fare.
A hosted evening meal is available for a surcharge daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • Hosted evening meal available daily for a fee of USD 30
  • Snack bar/deli

Restaurants on site

  • Pick&Chill Rooftop Snack

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Golf clubhouse
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Dining table
  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (2,540 square foot of space)

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (61 centimetre high)
  • Handrails in stairways (61 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (124 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Smooth flooring in room
  • Tile flooring in public areas
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Comprehensive recycling policy
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Kitchen
  • Kitchen island
  • Microwave
  • Separate dining area
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night, plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Hosted evening meal: USD 30

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

By Marriott Cancun Zone Cancun
Residence INN Cancun Hotel Zone
Residence Inn by Marriott Cancun Hotel Zone Hotel
Residence Inn by Marriott Cancun Hotel Zone Cancun
Residence Inn by Marriott Cancun Hotel Zone Hotel Cancun

Residence Inn by Marriott Cancun Hotel Zone Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1570 out of 2541 reviews
Rating 8 - Good. 542 out of 2541 reviews
Rating 6 - Okay. 224 out of 2541 reviews
Rating 4 - Poor. 92 out of 2541 reviews
Rating 2 - Terrible. 113 out of 2541 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a great experience
Stayed 5 nights in Mar 2025

10/10 Excellent

Apollo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to the airport and also it is close to the beach. I like the room it was spacious and able to cook. The breakfast is excellent and if I have the chance to comeback I still choose residence inn. Its perfect for my family.
Stayed 7 nights in Mar 2025

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet! Lots of nice amenities and good food!
Stayed 4 nights in Mar 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and quiet

This hotel is very comfortable and in a quiet area. The rooftop pools are great and offer a unique perspective of the seas that most other places don’t have. The downside is there is no direct access to the beach from the hotel.
Stayed 2 nights in Jan 2025

8/10 Good

Adrian

Stayed 7 nights in Feb 2025

10/10 Excellent

tejasvi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a good family hotel vibe. Great amenities, friendly and helpful staff.
Stayed 7 nights in Mar 2025

6/10 Okay

Jose

Travelled with family
Disliked: Cleanliness
The cleanliness of the room did not meet expectations for Marriott and their reputation , dtaff was pleasent and courteous but will not be returning to facility.
Stayed 6 nights in Mar 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk. 20$ discount on food was top notch
Stayed 1 night in Mar 2025

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

2/10 Terrible

Sheila, Laconia

Travelled with family
Disliked: Staff & service, amenities
Didn’t disclose that their alcohol license was suspended and so no alcohol in their establishment. They told us we can do an early check out for the inconvenience and willing to just charge us one night which we just spent. The next day, the mean manager asked us to pay 2 nights and threatened to call the police on us. We are willing to do so but we ended just signing the document that we will dispute the charge.Very unpleasant experience.
Stayed 4 nights in Mar 2025

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and breakfast buffet, though it has limited dinning nearby thw hotel but Uber service can be used. Other than limited dinning availability near by hotel everything else is great about this place.
Stayed 3 nights in Mar 2025

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport for a one night stay. Staff very friendly and clean facilities.
Stayed 1 night in Mar 2025

6/10 Okay

Hung Kai

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Air conditioning had some noises, but tolerable. Pillow had stains and cookware isn’t well cleaned, slightly below average. It is acceptable though for its cost and it’s convenient.
Stayed 3 nights in Mar 2025

6/10 Okay

Henaa

Liked: Property conditions & facilities
Described above
Stayed 4 nights in Feb 2025

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the fact that it is quiet, clean and safe. I was not looking for an inclusive hotel because we rented a car and drove many distances during the day. And it was very nice to come back to this quiet, clean hotel. The hotel is not cheap, but not as expensive as the so-called inclusive hotels. The breakfast was has average. The 2 pools on the rooftop, we're very nice. The snack served from mid-afternoon to 9:30 PM came in handy. The gym is large, and well equipped. I love the location of this hotel Because you can drive 40 minutes up the hotel row and to Isla but you can also drive 40 minutes to beautiful. Snorkeling ports, Tulum and chichen, itsa ruins which Are more accessible from this hotel. One definitely needs a car when you stay here. Parking was ample and safe. And it is fabulous to come back to this very quiet hotel After the day's commotion
Stayed 6 nights in Mar 2025

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is in great condition as it's only a few years old. Our room was really nice. Only complaint is at best your view will be like a mile of trees before you hit water. It's different from the other resorts though in that it's pretty isolated and it's completely self contained which i personally think is cool. The bar and pools are all on the roof. Def coming here to relax during a zombie apocalypse.
Stayed 1 night in Feb 2025

8/10 Good

LESHAWN

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 3 nights in Mar 2025

10/10 Excellent

Marina

Stayed 9 nights in Feb 2025

10/10 Excellent

Arjun Bharatkumar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 6 nights in Jan 2025

8/10 Good

Darlene, Mississauga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice all suite hotel with a breakfast included. Dining options are very limited and with limited hours. There is nothing within a reasonable walking distance of the hotel so if you want food for your kitchen or meals outside the hotel it is necessary to take a taxi. Uber and Uber Eats worked well for me here. The room itself had nice ammenities, a good shower and comfortable bed and pillows. Coffee was provided but no creamer or sugar. I recieved 1 bottle of water at check-in but nothing after that. There is a small 'convenience' store with snacks and water next to the front desk in the lobby. I was kind of annoyed that everything is in US dollars. Isn't this Mexico? I had to ask for a conversion to Pesos. The small balcony was great for drying a bathing suit. There is a view of the ocean from the roof, where there are 2 pools. The property does not have an access road or path to the ocean, as far as I am aware.
Stayed 3 nights in Mar 2025

8/10 Good

Walter

Liked: Cleanliness, staff & service
The AC unit was a bit loud. Other than that good experience
Stayed 7 nights in Feb 2025

10/10 Excellent

gerson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not walkable to shopping and beach area
Stayed 5 nights in Feb 2025

10/10 Excellent

Betty

Stayed 6 nights in Feb 2025

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good, but the personal didn’t speak much English and it was hard to communicate, other than that it was good
Stayed 8 nights in Feb 2025

8/10 Good

Ashok Kumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport Very close to one of the beach Playa de 15 km to downtown area
Stayed 5 nights in Feb 2025