Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4.5 star property

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Photo gallery for Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Lobby sitting area
Sun deck
Exterior
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa

Explore the area

Map
Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500
  • Marlin Beach
    ‪5 min walk‬
  • Cancun Interactive Aquarium
    ‪7 min walk‬
  • La Isla Shopping Mall
    ‪7 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

Junior Suite Ocean View Elite Club (M)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite (E)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | E)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | E)

  • 59 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club | C)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | C)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Vista Mar (M)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Front Elite Club -L)

  • 39 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Sea View (L)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (L)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club - L)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club - L)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (U)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Sea View (B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean View Elite Club (U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (M)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | C)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Sea View (C)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (M)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (C)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (M)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (U)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | E)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds

Junior Suite (C)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Similar properties

About this property

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Adults-only beachfront hotel with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers 428 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. 55-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

4 outdoor swimming pools are on site.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
The shopping around Hotel Riu Palace Kukulkan - Adults Only - All Inclusive gets high marks from our customers. During your stay, you're just a quick walk from La Isla Shopping Mall. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, a swim-up bar and 4 bars/lounges
  • Take a swim in the 4 outdoor pools
  • Indulge with body wraps, aromatherapy or massages at the spa
  • Amenities include convenience store, laundry facilities and a lift
  • Guests have great things to say about the clean guestrooms and the pool
  • Within a 10-minute walk of La Isla Shopping Mall and Hotel Zone Beaches
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers its guests 4 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi.

The luxury Hotel Riu Palace Kukulkan - Adults Only - All Inclusive also features barbecue grills, a garden, and coffee/tea in common area. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Cancun hotel.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has 6 restaurants on site.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Full-service spa

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body wraps
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Riu Latino
Riu Kukulkan Inclusive Cancun
Hotel Riu Palace Kukulkan Adults Only
Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Hotel

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2327 out of 3373 reviews
Rating 8 - Good. 591 out of 3373 reviews
Rating 6 - Okay. 253 out of 3373 reviews
Rating 4 - Poor. 84 out of 3373 reviews
Rating 2 - Terrible. 118 out of 3373 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eva

Stayed 8 nights in Dec 2024

8/10 Good

Amr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was me and my husband’s first time in Cancun. This Riu hotel has really nice interiors, beach is very clean, and the pools all have views to the sea which we loved. The service was great, everyone had a smile on their faces and were eager to please. Loved the entertainment they provided all day long. During the day they have multiple games and activities. During the night they have ldifferent live shows that we enjoyed a lot. The negatives we found that aren’t that bad honestly are that the dining options were average. You have 6 restaurants to choose from. Italian, asian, mexican, seafood, steak house, elite club members restaurant, and the open buffet section. We personally liked the italian and steakhouse the best. At night starting from 11am they have a small buffet area in the lobby where you can build your own burger, hotdog, and nacho plate. That buffet was teribble in my opinion. We don’t drink alcohol so not sure how good they were but their virgin drinks were not good. The rooms bed sheets are so thin we literally would be freezing all night and could not tolerate the heat and humidity if we turned off the ac for literally just a few minutes. Would we come back? Probably not but just cause we know there is more and better options to explore.
Stayed 5 nights in Dec 2024

10/10 Excellent

Nicole

Stayed 6 nights in Nov 2024

8/10 Good

Patricia

Liked: Staff & service, property conditions & facilities
I liked the lusciousness of the grounds. I don’t like our initial customer service as we didn’t get any information about dining options, holiday festivities. Yes, we used the app but the personal touch goes a long way.
Stayed 3 nights in Dec 2024

10/10 Excellent

Cynthia Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful sercond visit
Stayed 7 nights in Dec 2024

10/10 Excellent

Latoya Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent my birthday here with my wife and enjoyed every moment. The food can be better as it gives me lower grade cruise buffet vibes. The SERVICE is top tier and makes up for all the mediocre food. Thank you for the experience and we will return soon! Thanks Sergio Samuel, and graicleda ❤️
Stayed 5 nights in Dec 2024

10/10 Excellent

Josimara

Stayed 3 nights in Dec 2024

10/10 Excellent

Penelope

Stayed 9 nights in Nov 2024

10/10 Excellent

Sanjay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm, welcoming, and festive. Polite and enthusiastic staff, good food and drinks with lots of choices. Very appreciative of families. Entertainment staff were very energetic. Asian restaurant’s food delivery to table can be improved. Overall it was a wonderful experience.
Stayed 5 nights in Dec 2024

8/10 Good

Gilder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 5 nights in Dec 2024

10/10 Excellent

Catherine, PALATINE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was well maintained. The staff was friendly and helpful.
Stayed 4 nights in Dec 2024

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The RIU Palace Kukulkan was great. Very clean and attentive staff. Ruby at the Elite pool was very friendly and took great care of us. Areas for improvement would be the onsite entertainment although this is not a “party resort” would have been nice to have karaoke or a silent party especially on nights where the weather prevented most from going off property. Food was good and offered nice variety would give the resort overall an 8 out of 10
Stayed 4 nights in Dec 2024

10/10 Excellent

Maria H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have used other RIU facilities in Guadalajara, Jalisco, Vallarta, however, the facility in Cancun has been the best of all. Staff, food, location, entertainment etc.
Stayed 6 nights in Dec 2024

10/10 Excellent

hui

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Dec 2024

8/10 Good

Dania, Dacula

Liked: Cleanliness, staff & service, property conditions & facilities
Adult only hotel. Very good. I wish they would have more nights shows in the hotel that stay not party nights in different Riu hotels. Personal opinion.
Stayed 4 nights in Dec 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent vacation
Amazing service. Super clean. Easy transportation to the airport. You can visit ANY of the RIU properties and eat and drink for free. RIU parties were a blast. Something going on non stop
Stayed 6 nights in Dec 2024

10/10 Excellent

VINEET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Riu Palace Kukulkan has excellent 24x7 service and take care of your needs within minutes, very good and always helpful & smiling staff. There are lots of activities within the resort including nightly performances. Food and in-room service is also great. They have good food options across their restaurants, the desserts could be slightly improved. Very neat pools and beach areas. Overall an very excellent resort and extremely happy staying at the property.
Stayed 5 nights in Dec 2024

10/10 Excellent

ANTONIA

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and always something entertaining to do!
Stayed 3 nights in Dec 2024

10/10 Excellent

marcus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the price!
Stay was amazing at this all inclusive. Service was top notch! Bars were excellent and offered many options. Buffet was 5/5. Other restaurants 3/5. Steakhouse was 1/5! Quality of cuts of beef was terrible. Very long wait without reservations. Pools very lively & enjoyable. Beaches very clean and peaceful. No late night entertainment after 11pm sadly. RIU party at sister resort was awesome! Plenty of shopping walking distance!
Stayed 3 nights in Oct 2024

10/10 Excellent

Bryana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and new facility. The staff was great and they were on top of our every need. Beautiful property.
Stayed 4 nights in Dec 2024

10/10 Excellent

Wenqi

Stayed 4 nights in Dec 2024

8/10 Good

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort itself was very nice and clean. Several restaurants to choose from and the pool areas were great! Only complaint is the lack of guest entertainment. They need some more options during the daytime and way more things to do in the evenings.
Stayed 5 nights in Dec 2024

10/10 Excellent

Ziad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel excellent food excellent staff highly recomended
Stayed 3 nights in Dec 2024

10/10 Excellent

Phung

Stayed 4 nights in Nov 2024