Hotel Riu Palace Kukulkan - Adults Only - All Inclusive - Reviews, Photos & Rates

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Dates

February 2025

March 2025

4 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

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Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500

Kukulcan Plaza Shopping Mall
‪4 min walk‬
Marlin Beach
‪5 min walk‬
Hotel Zone Beaches
‪5 min walk‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪22 min drive‬

Room options

Junior Suite Ocean View Elite Club (M)

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Minibar, in-room safe, desk, blackout curtains

Junior Suite (E)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | E)

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | E)

59 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Elite Club | C)

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (U)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | C)

60 sq m
Sleeps 2
1 King Bed

Junior Suite (L)

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Vista Mar (M)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Front Elite Club -L)

39 sq m
Sleeps 2
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club, B2C-US)

Sleeps 2
1 King Bed

Junior Suite, Partial Sea View (L)

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Sea View (L)

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club - L)

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club - L)

60 sq m
Sleeps 2
1 King Bed

Junior Suite (B2C-US)

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (U)

40 sq m
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CA)

Sleeps 2
1 King Bed

Junior Suite (B2C-CA)

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CA)

Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite, Sea View (B2C-CA)

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Ocean View Elite Club (U)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (B2C-CA)

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | B2C-CA)

Sleeps 2
1 King Bed

Junior Suite (U)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (M)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (M)

60 sq m
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Elite Club | C)

40 sq m
Sleeps 2
1 King Bed

Junior Suite, Sea View (C)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (M)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (C)

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (M)

40 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

Sleeps 3
2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (U)

60 sq m
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Elite Club | E)

39 sq m
Sleeps 2
1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

Sleeps 3
2 Double Beds

Junior Suite (C)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

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8 Mar - 9 Mar

About this property

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Adults-only beachfront hotel with 4 outdoor pools

Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. Housekeeping is available on request.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers 428 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. 55-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

4 outdoor swimming pools are on site.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

The shopping around Hotel Riu Palace Kukulkan - Adults Only - All Inclusive gets high marks from our customers. During your stay, you're just a quick walk from La Isla Shopping Mall. Free breakfast, free WiFi in public areas and free self-parking are available.

Free buffet breakfast served daily
Free WiFi
Free self-parking
Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, a swim-up bar and 4 bars/lounges
Take a swim in the 4 outdoor pools
Indulge with aromatherapy, body wraps or massages at the spa
Amenities include convenience store, laundry facilities and a lift
Guests have great things to say about the proximity to shopping and the helpful staff
Within a 10-minute walk of La Isla Shopping Mall and Hotel Zone Beaches

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers its guests 4 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi.

The luxury Hotel Riu Palace Kukulkan - Adults Only - All Inclusive also features barbecue grills, a garden, and coffee/tea in common area. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Cancun hotel.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has 6 restaurants on site.

24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-certified property

This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
4 bars/lounges
6 restaurants
A coffee shop/cafe
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

4 outdoor pools
Full-service spa

Conveniences

24-hour front desk
ATM
Grocery/convenience store
Hair salon
Laundry facilities

Guest services

Change of towels on request
Concierge services
Housekeeping (daily)

Outdoors

Barbecue grill
Beach loungers
Beach towels
Garden
On the beach
Outdoor entertainment area
Pool loungers
Pool umbrellas

Full-service spa

Aromatherapy
Body wraps
Massage
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Towels provided

Entertainment

55-inch flat-screen TV with satellite channels

Food and drink

24-hour room service
Minibar

Air conditioning
Bulk dispensers for toiletries
Ceiling fan
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Pets and service animals are not allowed on site.

Property is also known as

Hotel Riu Latino

Riu Kukulkan Inclusive Cancun

Hotel Riu Palace Kukulkan Adults Only

Riu Palace Kukulkan Adults Only All Inclusive

Hotel Riu Palace Kukulkan Adults Only All Inclusive

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Hotel

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Reviews

9.0

Wonderful

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Aline

Travelled with partner

24 Nov 2024

Liked: Staff & service, property conditions & facilities

I mean —words can’t explain how much I loved this place . The cleanness spotless , the food amazing , from check in to check out was amazing if I could I would give 10000 stars . I definitely recommend to anyone wanting to come to Cancun.

Stayed 3 nights in Nov 2024

10/10 Excellent

Michael

Travelled with family

23 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff here are very friendly and so helpful ! Highly recommend. Service throughout is outstanding. Spotless throughout. Great experience!!!

Stayed 4 nights in Nov 2024

8/10 Good

Mayra, Bolingbrook

22 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Nov 2024

8/10 Good

JAMES, CHICAGO

Travelled with partner

22 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort was beautiful and very clean. Food was excellent. Entertainment was disappointing there were at least 3 nights of our week long stay where there was nothing in the evening at the resort, we have stayed a number of times at RIU las americas and always enjoyed our evenings with amazing shows. The new schedule with the RIU parties were not for us and saw numerous other guests disappointed as well with that as the only entertainment option. Daily pool entertainment was not good pretty much consisted of volley ball and aerobics. Had poor service at the Japanese restaurant,asked waiter for an additional appetizer and was ignored only to find the same options were at the buffet and could have been accommodated especially since we spent the extra money for elite status.

Stayed 8 nights in Nov 2024

10/10 Excellent

Mehdi

22 Nov 2024

Liked: Cleanliness

Stayed 6 nights in Oct 2024

10/10 Excellent

Jana

Travelled with group

21 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice

Stayed 5 nights in Nov 2024

10/10 Excellent

Nataliya

Travelled with family

21 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean hotel good food .beach great

Stayed 8 nights in Nov 2024

2/10 Terrible

Yue

Travelled with group

21 Nov 2024

Disliked: Staff & service, amenities, property conditions & facilities

During my stay at Riu Palace Kukulkan, I experienced a horrifying incident that showcased the hotel’s complete negligence and lack of concern for guest safety. On Saturday, November 16th, at the Neon Party, I was severely injured due to the reckless actions of another guest. This individual picked me up without my consent, placed me on their shoulder, and fell backward while carrying me. My head struck a doorframe, and I landed face-first on the ground. This resulted in over 20 stitches to my head, a significant bruise on my cheek, the loss of one front tooth, and fractures to three others. I am now unable to chew or eat properly. While the hotel staff arranged for an ambulance, they failed to take any further action. They did not notify the police, stop the individual responsible, or assist when my friend and I tried to involve law enforcement ourselves. Despite my injuries, the staff refused to provide a translator or help with a wheelchair to facilitate filing a police report, even though the police station was just a few minutes away. To make matters worse, the hotel allowed the attacker to flee. This lack of urgency and responsibility likely gave the individual enough time to leave the country. The hotel’s failure to act promptly and appropriately in such a serious situation is completely unacceptable. Riu Palace Kukulkan is not a safe place to stay, and their response to this incident has been appalling. I would never return to this hotel or any Riu property.

Stayed 6 nights in Nov 2024

10/10 Excellent

Jeremiah

Travelled with partner

21 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had an amazing time at the RIU!!! The staff was amazing… Ishmael, Gil, Susan, Oscar, Ariel, Johnny, Rudolfo, and so many many more beyond amazing!!! Lifeguards were beyond fabulous and we saw them in action taking care of someone who needed help!!! Sooo impressed. The house keeping was great…such sweet ladies and the groundskeepers kept the RIU so beautiful. Every staff member you encountered smiled and greeted you. We had a great time walking around and the beach pkg was sooo beautiful… we had a fabulous time with our bodyboards and we loved spending time at the pool as well. The food was great and it is really hard to pick a favorite…. We enjoyed it all. The room we had was spectacular and the view was breathing taking!!! We cannot wait to go back next year!!! Thank tou so much for making this a wonderful trip for us!!!

Stayed 10 nights in Nov 2024

8/10 Good

EJ

Travelled with group

20 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Being There > Getting There

For an all-inclusive resort at the rate we paid, it feels silly to have any complaints. The beach area is expansive, the staff is wonderful, the food is at the average level for all you can eat fare, and it rarely feels too crowded. There are some things to take note of. On thr livelier nights, tou hear everything outside the window and outside the door. The room design is...curious. These rooms are made with couples and singles in mind. There is limited privacy for a shower and almost none for taking a bath. If you are sharing a room with a friend instead of a partner, it can get awkward at times. The major issue we had with the resort was noth about being there, but getting there. We filled out the form for the shuttle but never received a confirmation. Trying to confirm between the hotel and shuttle company was arduous as best. My companion was not on the list and even when I was on the list, they said they didn't have space for me. Not the way to start the trip, but once we got there, it was a great experience, even with inclement weather. I would recommend.

Stayed 3 nights in Nov 2024

2/10 Terrible

Yue

Travelled with group

20 Nov 2024

Disliked: Staff & service, amenities, property conditions & facilities

Stayed 6 nights in Nov 2024

10/10 Excellent

Goran

20 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Nov 2024

10/10 Excellent

Kenneth

Travelled with partner

20 Nov 2024

Liked: Staff & service, amenities, property conditions & facilities

It's the 2nd time we've been to this resort and it was as amazing as the 1st! Cant wait to come back again!

Stayed 10 nights in Nov 2024

10/10 Excellent

Albano

20 Nov 2024

Liked: Cleanliness

Great stay

Stayed 3 nights in Nov 2024

10/10 Excellent

Valeria

19 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent in every way

Stayed 4 nights in Nov 2024

10/10 Excellent

Ronald

19 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Nov 2024

10/10 Excellent

Founaise

19 Nov 2024

Stayed 2 nights in Jul 2024

10/10 Excellent

Vivian Del Carmen, Yonkers

Travelled with family, Travelled with group

19 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The facilita is exceptional wonderful service and hospitality. Loved the stay room are well kept I give it a 10/10

Stayed 3 nights in Nov 2024

10/10 Excellent

Camille

19 Nov 2024

Liked: Cleanliness, property conditions & facilities

Stayed 5 nights in Oct 2024

10/10 Excellent

Ashley

19 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful place!!!

What a beautiful resort! Very clean and the staff was so friendly! Food was great. We loved it!!!

Stayed 5 nights in Nov 2024

10/10 Excellent

johnny

18 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great place for vacationing

Stayed 4 nights in Nov 2024

8/10 Good

Jerry

18 Nov 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Stayed 5 nights in Nov 2024

10/10 Excellent

Frank

Travelled with family

18 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ok, so this is an almost brand-new hotel (2022) on a great stretch of Beach. I have stayed in the hotel zone since 1987 at almost every hotel. The only thing that could be larger was the Spa. But the steam and plunge pools were included. We did upgrade to the Elite club. Which gave you a better view, a private pool, a special restaurant, and top shelf alcohol. This is a very good hotel and a great value. If you are looking at Secrets the Vine or the Iberostar coral level, I would encourage you to give RIU a shot. Note: there are a few hotels on the beach that are either closed or being renovated. Across the street is the Isla mall if you like Ultra-Premium shopping.

Stayed 6 nights in Nov 2024

10/10 Excellent

Ricardo

18 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great service, food and pool!

Stayed 4 nights in Nov 2024

10/10 Excellent

Alejandro

Travelled with partner

18 Nov 2024

Liked: Cleanliness, staff & service, amenities

Stayed 3 nights in Nov 2024

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

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Photo gallery for Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Reviews

Popular amenities

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Room options

View all photos for Junior Suite Ocean View Elite Club (M)

Junior Suite Ocean View Elite Club (M)

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Junior Suite (E)

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Junior Suite, Ocean View (B2C-US)

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Junior Suite, Partial Ocean View (E)

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Junior Suite, Ocean View (Elite Club | E)

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Junior Suite, Ocean View (E)

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Suite, Ocean View (Elite Club | E)

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Junior Suite, Ocean View (Elite Club | C)

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Junior Suite, Partial Ocean View (U)

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Suite, Ocean View (Elite Club | C)

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Junior Suite (L)

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Junior Suite Vista Mar (M)

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Junior Suite, Oceanfront (Front Elite Club -L)

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Suite, Ocean View (Elite Club, B2C-US)

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Junior Suite, Partial Sea View (L)

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Junior Suite, Sea View (L)

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Junior Suite, Ocean View (Elite Club - L)

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Suite, Ocean View (Elite Club - L)

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Junior Suite (B2C-US)

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Junior Suite Ocean Front Elite Club (U)

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Junior Suite, Oceanfront (Elite Club, B2C-US)

View all photos for Junior Suite, Oceanfront (Elite Club | B2C-CA)

Junior Suite, Oceanfront (Elite Club | B2C-CA)

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Junior Suite (B2C-CA)

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Junior Suite, Ocean View (Elite Club | B2C-CA)

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Junior Suite, Sea View (B2C-CA)

View all photos for Junior Suite Ocean View Elite Club (U)

Junior Suite Ocean View Elite Club (U)

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Junior Suite, Partial Sea View (B2C-CA)

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Junior Suite, Ocean View (U)

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Suite, Ocean View (Elite Club | B2C-CA)

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Junior Suite (U)

View all photos for Junior Suite (M)

Junior Suite (M)

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Suite Ocean View Elite Club (M)

View all photos for Junior Suite, Oceanfront (Elite Club | C)

Junior Suite, Oceanfront (Elite Club | C)

View all photos for Junior Suite, Sea View (C)

Junior Suite, Sea View (C)

View all photos for Junior Suite, Partial Sea View (M)

Junior Suite, Partial Sea View (M)

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Junior Suite, Partial Sea View (C)

View all photos for Junior Suite Ocean Front Elite Club (M)