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Sandos Cancún All Inclusive

4.5 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sandos Cancún All Inclusive

2 bars/lounges, poolside bar
3 outdoor pools, pool umbrellas, pool loungers
View from property
On the beach, white sand, free beach cabanas, sun-loungers
Lobby

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • All-inclusive
  • Hot tub

Explore the area

Map
Cancun, QROO
  • Ballenas Beach
    4 min walk
  • Aquaworld
    14 min walk
  • Luxury Avenue Shopping Mall
    15 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Caribe Suite

Caribe Suite | Pillow-top beds, free minibar, in-room safe, desk

Caribe Suite

  • 108 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Laguna suite

Laguna suite | Pillow-top beds, free minibar, in-room safe, desk

Laguna suite

  • 84 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe room

Deluxe room | Beach/ocean view

Deluxe room

  • 42 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite | View from room

Sandos Suite

  • 74 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Balcony Deluxe Room

Balcony Deluxe Room | Pillow-top beds, free minibar, in-room safe, desk

Balcony Deluxe Room

  • 43.0 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About this property

Sandos Cancún All Inclusive

Adults-only beachfront property with 3 outdoor pools
At Sandos Cancún All Inclusive, spend the day on the beach where you can enjoy yoga. Then return for a meal at one of the property's 5 restaurants.
Sandos Cancún All Inclusive offers 213 accommodations with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is offered on a daily basis and in-room massages can be requested.

3 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a health club and a sauna.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us they can't get enough of Sandos Cancún All Inclusive's great beach location. During your stay, you're just a quick walk from Ballenas Beach. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with garden views at Zango Restaurant, one of the property's 5 restaurants and 2 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute drive from La Isla Shopping Mall and a few minutes from El Rey Ruins
  • Airport and local-area shuttle service available for a fee
Sandos Cancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Cool off in one of the 3 outdoor swimming pools at Sandos Cancún All Inclusive, and enjoy amenities such as a health club and a hot tub.

Free breakfast is available daily. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a steam room, a garden and a terrace. Self parking is free. A complete renovation of Sandos Cancún All Inclusive was completed in 2017.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Zango Restaurant – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
St. Trop – This beachfront restaurant specialises in Caribbean cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Gaijin Teppanyaki – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
Seasons Restaurant – Overlooking the ocean and pool, this fine-dining restaurant specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Frattinis – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Frattinis
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • St. Trop
  • Zango Restaurant

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,254 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Cancún All Inclusive

Children and extra beds

  • This property welcomes adults only.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system
Front desk staff will greet guests on arrival.
The Sandos Cancun Hotel will become an adults-only hotel for those over 18 years of age starting January 1, 2025.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Sandos Cancún All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 757 out of 1726 reviews" "
Rating 8 - Good. 434 out of 1726 reviews" "
Rating 6 - Okay. 275 out of 1726 reviews" "
Rating 4 - Poor. 126 out of 1726 reviews" "
Rating 2 - Terrible. 134 out of 1726 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lox

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, the concierge lady was phenomenal
Stayed 2 nights in Sep 2024

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Aug 2024

10/10 Excellent

Jorge Luis

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small resort
Stayed 5 nights in Sep 2024

8/10 Good

Joy M, Ore City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and very helpful!
Stayed 6 nights in Sep 2024

6/10 Okay

Steven R

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Outside the property it was unsafe and dirty
Stayed 5 nights in Sep 2024

6/10 Okay

Duana

Travelled with group
Liked: Cleanliness, staff & service
Other than swimming and drinks there's not much to do there
Stayed 3 nights in Aug 2024

2/10 Terrible

Laura

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They hustled me for $80 to upgrade to an ocean view which was a side ocean view, just had to break my neck to see the beautiful ocean. Also, my air conditioner was leaking the first day to which I reported it and it wasn't fixed until the day we left. I have stayed at multiple inclusive resorts and this was the worst. There was no night life, after 9pm the place was dead.
Stayed 4 nights in Sep 2024

10/10 Excellent

Gregorio, Idaho Falls

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Resort was good, but not being able to guide with reporting an accident on a Tour was frustrating.
Stayed 7 nights in Sep 2024

8/10 Good

Levana

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay here. All the staff are friendly and helpful. If you only speak English that’s ok because it’s touristy enough that all the staff also speak English. The pool is pretty nice and if you get bored of it then you can walk right to the nice sandy beach. Food was decent not terrible but wasn’t super fancy, still enjoyed most of it though. Room was pretty clean as spacious but they need a fan or something in the bathroom
Stayed 6 nights in Sep 2024

10/10 Excellent

Karan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

4/10 Poor

Nicole Dilenia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They need to do better in the menu they offer. Drinks are bad, my spouse wanted a margarita and they didn’t have sour mix, piña colada tasted meh, they only think good was the beer and all juices were artificial , even tho is all inclusive the specialty restaurants only have a prefix menu with two choices for main course and a 4 course total menu including dessert. They don’t have that much variety, food was poor quality , nothing impress me during my stay beside their personnel, they are very respectful , polite and professional.
Stayed 3 nights in Sep 2024

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo que el estacionamiento del sótano está muy caliente.
Stayed 4 nights in Sep 2024

4/10 Poor

Stanislav

Stayed 3 nights in Aug 2024

2/10 Terrible

jay

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bad food, bad service, this place desperately in the need of renovation
Stayed 3 nights in Sep 2024

10/10 Excellent

Jorge Hernan Ramirez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Sep 2024

8/10 Good

Ahmed

Business traveller
Liked: Cleanliness, staff & service, amenities
nice beach, decent room, welcoming staff
Stayed 7 nights in Aug 2024

6/10 Okay

Holly

Travelled with partner
This was my first time here, the restaurants were really limited because you can’t reserve them until you get there so we only got reservations for 3 total dinners while there the rest of the time we had to eat at the buffet, if you are a picky eater there will not be a lot for you to choose from, the drinks we had were all amazing tho, try a mango mojito! A lot of the staff were not very friendly and at the buffet it took a while to get your drink and then not one time we were there did anyone ever come back and ask if you wanted anything else, the rooms have a lot of wear and tear, marked up paint, peeling cracked bathroom doors, the water was super hot and the bed was comfortable tho! Room service food was better than buffet food some of the time but the room service cart going thru the hallway all hours of the night can get annoying tho if you are a light sleeper overall a good budget option just don’t expect a ton of variety with the food and a brand new room and you will be fine
Stayed 5 nights in Sep 2024

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have never been at an all inclusive resort and we were very impressed from the food to the beverages. Everyone was hospitable at the resort. It was very relaxing and we could do as much or as little while we were there. Recommend doing an excursion, we had so much fun with the snorkeling. When we go back to Cancun we will definitely stay again at the Sandos Cancun.
Stayed 4 nights in Sep 2024

6/10 Okay

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service
It was okay we made the best of our trip. They should also change up the music
Stayed 6 nights in Sep 2024

4/10 Poor

Taiwo

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities
Ive been to many all inclusives and this by far has been the most disappointing and expensive. Its very small and has no pool bar! They don’t play any good music and cut off music & drink service at the pool around 4:30pm everyday. There’s barely any entertainment and the food options were bad! We went will a big party and a good portion of us got some sort of stomach bug from the food. If you’re planning to go to Cancún I’d recommend to stay at any other resort
Stayed 7 nights in Aug 2024

10/10 Excellent

Stefan

Disliked: Staff & service
Stayed 4 nights in Aug 2024

10/10 Excellent

Jhazmine Elese

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

4/10 Poor

won kyoon, Flushing

Stayed 4 nights in Aug 2024

2/10 Terrible

Selisa Lyn, Reading

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was unprofessional, did not care about the paying customer. The buffet was horrible, however, the waiters were kind. The entertainment was horrible except for Saturday night’s band on 8/31/24. The resort is old and needs some upgrades. This was the worst resort I’ve ever stayed at in Cancun. I will never recommend this resort to anyone.
Stayed 4 nights in Aug 2024

8/10 Good

Isaiah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were very friendly and cool. I liked that the property was basically on the beach and the food was good. I’d give it a 4/5
Stayed 4 nights in Aug 2024