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Sandos Cancún All Inclusive - Adults Only

4.5 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sandos Cancún All Inclusive - Adults Only

2 bars/lounges, poolside bar
View from property
3 outdoor pools, pool umbrellas, pool loungers
Lobby
On the beach, white sand, free beach cabanas, sun-loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
Cancun, QROO
  • Ballenas Beach
    ‪4 min walk‬
  • Aquaworld
    ‪14 min walk‬
  • Kukulcan Plaza Shopping Mall
    ‪15 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Caribe Suite

Caribe Suite | Pillow-top beds, free minibar, in-room safe, desk

Caribe Suite

  • 108 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Laguna suite

Laguna suite | Pillow-top beds, free minibar, in-room safe, desk

Laguna suite

  • 84 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe room

Deluxe room | Beach/ocean view

Deluxe room

  • 42 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite | View from room

Sandos Suite

  • 74 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Balcony Deluxe Room

Balcony Deluxe Room | Pillow-top beds, free minibar, in-room safe, desk

Balcony Deluxe Room

  • 43.0 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Similar properties

Aerial view

Fiesta Americana Condesa Cancun All Inclusive

Pool
All-inclusive
Spa
Pet-friendly
4.4 out of 5, Excellent, (3530)
The price is CHF 484
for 1 room
includes taxes & fees
4 Feb - 5 Feb
Fiesta Americana Condesa Cancun All Inclusive

About this property

Sandos Cancún All Inclusive - Adults Only

Adults-only beachfront property with 3 outdoor pools
At Sandos Cancún All Inclusive - Adults Only, spend the day on the beach where you can enjoy yoga. Then return for a meal at one of the property's 5 restaurants.
Sandos Cancún All Inclusive - Adults Only offers 213 accommodations with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is offered on a daily basis and in-room massages can be requested.

3 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a health club and a sauna.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us they can't get enough of Sandos Cancún All Inclusive - Adults Only's great beach location. During your stay, you're just a quick walk from Ballenas Beach. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with garden views at Zango Restaurant, one of the property's 5 restaurants and 2 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the pool and the helpful staff
  • Just a 3-minute drive from La Isla Shopping Mall and a few minutes from El Rey Ruins
  • Airport and local-area shuttle service available for a fee
Sandos Cancún All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Cool off in one of the 3 outdoor swimming pools at Sandos Cancún All Inclusive - Adults Only, and enjoy amenities such as a health club and a hot tub.

Free breakfast is available daily. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a steam room, a garden and a terrace. Self parking is free. A complete renovation of Sandos Cancún All Inclusive - Adults Only was completed in 2017.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Zango Restaurant – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
St. Trop – This beachfront restaurant specialises in Caribbean cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Gaijin Teppanyaki – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
Seasons Restaurant – Overlooking the ocean and pool, this fine-dining restaurant specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Frattinis – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Frattinis
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • St. Trop
  • Zango Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Health club
  • Piano
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,254 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Cancún All Inclusive - Adults Only

Children and extra beds

  • This property welcomes adults only.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system
Front desk staff will greet guests on arrival.
The Sandos Cancun Hotel will become an adults-only hotel for those over 18 years of age starting January 1, 2025.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Sandos Cancún All Inclusive - Adults Only Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 782 out of 1776 reviews" "
Rating 8 - Good. 441 out of 1776 reviews" "
Rating 6 - Okay. 291 out of 1776 reviews" "
Rating 4 - Poor. 131 out of 1776 reviews" "
Rating 2 - Terrible. 131 out of 1776 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jagdeo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for my birthday weekend and I totally enjoyed my stay
Stayed 4 nights in Oct 2024

2/10 Terrible

Marie Helene

Disliked: Cleanliness, amenities, property conditions & facilities
not clean, food was bad nothing was fresh the drinks so bad . that was a waste of my money!
Stayed 3 nights in Oct 2024

2/10 Terrible

Rolandjhita

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Food is terrible. Only a few of the staff is nice. Nothing to do on site.
Stayed 4 nights in Oct 2024

8/10 Good

Teng, Rochester

Liked: Cleanliness, staff & service
Nice pools, clean beach, private beach, clean facility, safe/gated entrance. Gym can be better, food can be better, wish there were more activities being that it’s not walking distance from shopping or other areas.
Stayed 6 nights in Oct 2024

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

Rafael

Liked: Cleanliness, staff & service
Stayed 6 nights in Jul 2024

6/10 Okay

Mark

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The beach in the resort is simply amazing. One of the main reasons this is also appealing is because it is one of the smaller resorts, so not much walking needs to done to get to the beach from the actual rooms. Speaking of rooms, the room I was in (309), there was constantly an issue with the AC leaking. We called maintenance, but they've only cleaned it and advised us to keep a towel to keep the area dry. We were hoping it would get resolved, but I guess not. The door to the patio/balcony was also hard to open. Upon opening the door as well, the foul smell that came from the somewhere in the hotel, is unescapable. So if you get this room, don't expect to have a lovely sit down outside. Other than that, the staff were extremely friendly and helpful. Overall, I'd give this hotel a 6.5/10
Stayed 4 nights in Oct 2024

2/10 Terrible

Armando

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Gurbinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort for the price. Excellent beach & pool area. Just one recommendation that is this place does not have a coffee & snack bar. Otherwise it is one of the best resorts we stayed
Stayed 7 nights in Oct 2024

10/10 Excellent

Jinli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to Cancun airport. Overall experience was great. At check in was a little bit wait for getting room ready and the first room has some issues. But the second room we got was pretty nice. Staff very friendly.
Stayed 4 nights in Sep 2024

8/10 Good

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, good daily entertainment
Stayed 1 night in Oct 2024

10/10 Excellent

Rebecca Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous environment, attentive staff, fresh produce in the buffet, wonderful massage. Easy to organize excursions to town & isla mujeres.
Stayed 4 nights in Oct 2024

8/10 Good

Jose A

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I think the property is nice but lacks more attractions. They close most areas outside the resort around five but overall was a very nice experience.
Stayed 3 nights in Oct 2024

10/10 Excellent

Dorena, LA

Stayed 4 nights in Sep 2024

10/10 Excellent

Kelly Oneyda Bonilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel
Stayed 3 nights in Oct 2024

10/10 Excellent

Bi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

4/10 Poor

William J

Stayed 3 nights in Jun 2024

2/10 Terrible

Reina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel needed a lot of restoration like painting and general maintenance. For the price, I was expecting the place to be in better condition. The breakfast opened at 7:00AM, which is inconvenient for people that wake up early or have early flights. We were not allowed to enter the beach until 8:00AM. There was a women that kept asking where we were going and what we were doing. I felt constantly controlled and not allowed to relax.
Stayed 2 nights in Oct 2024

8/10 Good

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it was quiet, clean the majority of the staff were friendly. I didn't like was they didn't inform me about their shows, entretainment, etc. I found out the last day, so i will appreciate if the concierges let the customers know as soon they aarive.
Stayed 3 nights in Oct 2024

10/10 Excellent

Codi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were great.
Stayed 4 nights in Oct 2024

8/10 Good

Erin

Travelled with family, Travelled with group
The property was good for the price. The service was very good and the staff were helpful. I enjoyed most of the food.
Stayed 4 nights in Oct 2024

10/10 Excellent

Faris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cant explain how happy me and my husband to celebrate our anniversary there the stuff are amazing the maneger every single one of them are perfect they try there best to make us happy thank you so much
Stayed 7 nights in Oct 2024

10/10 Excellent

Donna Marlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This resort was excellent, no lineups at restaurants which I’ve had at other resorts. Staff was very helpful and friendly! Beach is beautiful of course.
Stayed 6 nights in Oct 2024

6/10 Okay

Christopher Thang

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The check-in process took longer than expected. I came to check-in at 12am but received room at around 3:30pm (after asking the receptionist the 2nd time). I asked them the first time, but they said the room will be ready soon and will notice me, but I would not receive the room anytime soon if I didn’t ask the 2nd time. The plus point about this hotel & resort here is allowing early check-in people can use the hotel’s benefits such as food, drinks, etc. I booked a room for 3, but the room had only amenities for 2. Additionally, the pillow, sheets, and window curtains had inappropriate smells. The bathroom is big, and it was good. Dining experience: 2 out of 5 - Zango (buffet): a bunch of options and pretty good. The waiters and waitresses were nice. Unfortunately, the food kinda repeated the most over days. A few of them were either too salty of sour. - Seasons: The first experience was great. My family enjoyed the meals and service (thank to Pedro). On the 2nd attempt, the waiter had an ice-cold face till we ended the dining experience. The food was horrible in term of flavor and cook. Raw Steak, salty mussels, an - Frattini: Great Italian-Mexican cuisine. The food and service were absolutely amazing. - Gaijin: Similar to Hibachi style, but the chef failed his performance.
Stayed 4 nights in Oct 2024

6/10 Okay

jessica

Liked: Cleanliness, amenities
Older property, AC unit wasn’t working properly.
Stayed 4 nights in Sep 2024