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Secrets The Vine Cancun - Adults Only - All Inclusive

5.0 star property
VIP Access

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your current months are February, 2025 and March, 2025.
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March 2025

Photo gallery for Secrets The Vine Cancun - Adults Only - All Inclusive

Beach/ocean view
Premium bedding, in-room safe, individually decorated
Exterior
View from room
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Blvd. Kukulcan km. 14.5 Retorno Del Rey, Lot 38 & 38-b, Zona Hotelera, Cancun, QROO, 77500
  • Ballenas Beach
    ‪2 min walk‬
  • Aquaworld
    ‪12 min walk‬
  • Luxury Avenue Shopping Mall
    ‪16 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Run of the House

Premium bedding, in-room safe, individually decorated

Run of the House

  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Preferred Club Deluxe Ocean View Double

Premium bedding, in-room safe, individually decorated

Preferred Club Deluxe Ocean View Double

  • 44 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

Premium bedding, in-room safe, individually decorated

Deluxe Ocean View Double

  • 44 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean Front

Premium bedding, in-room safe, individually decorated

Preferred Club Master Suite Ocean Front

  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Ocean View King

Premium bedding, in-room safe, individually decorated

Preferred Club Deluxe Ocean View King

  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double

Premium bedding, in-room safe, individually decorated

Deluxe Partial Ocean View Double

  • 44 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean View

Premium bedding, in-room safe, individually decorated

Preferred Club Master Suite Ocean View

  • 123 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Premium bedding, in-room safe, individually decorated

Junior Suite Ocean View King

  • 66 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean View

View from room

Preferred Club Honeymoon Suite Ocean View

  • 72 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front

Premium bedding, in-room safe, individually decorated

Master Suite Ocean Front

  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Premium bedding, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

  • 66 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite Ocean Front

Premium bedding, in-room safe, individually decorated

Honeymoon Suite Ocean Front

  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean Front

Premium bedding, in-room safe, individually decorated

Preferred Club Honeymoon Suite Ocean Front

  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean View

Premium bedding, in-room safe, individually decorated

Master Suite Ocean View

  • 123 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, in-room safe, individually decorated

Deluxe Ocean View King

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite Ocean View

View from room

Honeymoon Suite Ocean View

  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King

Premium bedding, in-room safe, individually decorated

Deluxe Partial Ocean View King

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Secrets The Vine Cancun - Adults Only - All Inclusive

Adults-only beachfront property with 4 outdoor pools
Spend the day catching some rays at the beach, relaxing by one of Secrets The Vine Cancun - Adults Only - All Inclusive's 4 outdoor swimming pools or pampering yourself at the full-service spa.
Secrets The Vine Cancun - Adults Only - All Inclusive offers 497 accommodations with a safe and complimentary bathrobes. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Cancun property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

4 outdoor swimming pools are on site along with a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 14 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Secrets The Vine Cancun - Adults Only - All Inclusive. During your stay, you'll be connected to the convention centre and just a quick walk from Ballenas Beach. Free WiFi in public areas, free valet parking and 4 outdoor pools are available.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Mexican cuisine and ocean views while dining at Market Cafe
  • Take a swim in the 4 outdoor pools
  • Indulge with massages, body scrubs or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Just a 2-minute drive from Iberostar Cancun Golf Course and a few minutes from La Isla Shopping Mall
  • Local-area shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
Secrets The Vine Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Secrets The Vine Cancun - Adults Only - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a steam room, a fitness centre and a terrace. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 5-star Cancun property is smoke free.

Market Cafe – Overlooking the ocean, this restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Dragons – Overlooking the ocean, this restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Bluewater Grill – This restaurant specialises in Argentinean cuisine and only serves dinner. Open daily.
Nebbiolo – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Olio – Overlooking the ocean, this restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons
Snorkelling

Land activities

Fitness facilities
Access to 18-hole golf course
Golf open for guests ages 18 years old and older
Golf green fees

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 poolside bars
  • 7 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Dragons
  • Market Cafe
  • Nebbiolo
  • Olio

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool (guest access)
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Wine tasting room
  • Wine tours
  • Winery release events

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 22 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces a strict dress code in the restaurants.

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Weight limit: 22 lb per pet
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Vine
Cancun Vine Secrets
Secrets Cancun
Secrets Cancun All Inclusive
Secrets Cancun Vine
Secrets Vine All Inclusive
Secrets Vine Cancun
Secrets Vine Cancun All Inclusive
Vine Cancun Secrets
Vine Secrets
Secrets Vine
Secrets Vine Cancun All Inclusive All-inclusive property
Secrets Vine All Inclusive All-inclusive property
Secrets Vine Cancun Inclusive
Secrets Vine Cancun All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults Hotel
Secrets Vine Cancun All Inclusive Adults
Secrets Vine All Inclusive Adults
Secrets Vine Cancun All Inclusive Adults Hotel
Hotel Secrets The Vine Cancun - All Inclusive - Adults Only
Secrets The Vine Cancun - All Inclusive - Adults Only Cancun
Secrets The Vine Cancun All Inclusive Adults Only
Secrets The Vine Cancun All Inclusive
Secrets Vine Inclusive Adults

Secrets The Vine Cancun - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1036 out of 1717 reviews" "
Rating 8 - Good. 338 out of 1717 reviews" "
Rating 6 - Okay. 180 out of 1717 reviews" "
Rating 4 - Poor. 79 out of 1717 reviews" "
Rating 2 - Terrible. 84 out of 1717 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Alexandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
horrible staff & atrocious service. this is most definitely not a 5 star.
Stayed 2 nights in Oct 2024

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this was a great resort. For the price and a last-minute trip, we felt like we got a great deal and experience. I would return and probably opt for the preferred club experience next time. Some pros: - every restaurant we went to was great, with friendly service, and expectations food for an all-inclusive. We even had trouble deciding where we wanted to each on our last night because we enjoyed all of the restaurants so much. Our favorites were the steakhouse and sushi - very clean and modern rooms - we had a very quick check-in experience with only about 15 minutes from the time we arrived via shuttle until we were up in our room with our bags - great availability of poolside chairs as long as you get there at a reasonable hour and the poolside servers/bartenders were great - the resort is very tastefully decorated, open and spacious - AC in the room worked great! Some cons: - the room service left something to be desired - there is a "musty" smell in some areas of the resort and it is heavily covered with fragrance boxes that are tricky for people with breathing issues. There was even a leak in the hallway on the days that we were there but we had some really heavy rains - if you are in a room overlooking the pools, prepare for some very loud late-night entertainment (mariachi tap dancing, karaoke, etc). Highly recommend earplugs if you plan on going to bed before midnight - the drinks weren't the best and used "well" liquors, but they got the job done
Stayed 4 nights in Oct 2024

10/10 Excellent

Navkiran K

Stayed 5 nights in Oct 2024

8/10 Good

Paolo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
**Hotel Review** We recently stayed at this hotel and had an overall wonderful experience. The property is exceptionally clean, with a modern and upgraded look that gives off a very comfortable and inviting feel. The main restaurants were fantastic, with spectacular food and options. Although we're not typically buffet people, we were pleasantly surprised by the high quality and abundance of choices at the buffet. The variety of dishes and their unique flavors truly stood out. However, there were a few areas where the experience didn’t fully meet expectations. The inclusive alcohol offered was low to middle-shelf quality, even in the Preferred Club, where premium selections were promised. A few times, we were able to get premium drinks, but often, we were told that they were unavailable or had run out, with staff suggesting we try again the next day. Additionally, we found the air conditioning to be inconsistent across the hotel. While some areas were refreshingly cool, others, like the lobby and the Asian restaurant, were noticeably warm, which ultimately kept us from dining at the Asian restaurant. On a positive note, the beach was well-maintained, clean, and enjoyable, as were the pools. If you have specific alcohol preferences, we’d recommend buying a bottle at the hotel (we bought a bottle of Don Julio 70 tequila) to carry with you throughout your stay – it made a big difference for us. Overall, the stay was enjoyable with a few minor adjustments that could elevate th
Stayed 3 nights in Oct 2024

10/10 Excellent

Francisco

Stayed 3 nights in Oct 2024

2/10 Terrible

Lizette

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
This property has potential if they were willing to put the air conditioning on. All Main areas and restaurants were literally a sweat shop. Temperature had to be at least 90 degrees all day, every day. Was an absolute horrible experience. Additionally every dinner we had took a minimum of 2 hours from point of getting the menu to actually getting your food .This a long wait especially when there is no air and you are sweating. It’s a shame that their operations are such a mess because it’s actually a nice property . I would not return to this property.
Stayed 3 nights in Oct 2024

8/10 Good

Huy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was decent and there were plenty of activities to do around the resort. Overall it was great for what we needed!
Stayed 5 nights in Oct 2024

6/10 Okay

Priyanka

Liked: Cleanliness, amenities
Check in took too long. Some of the restaurant receptionists were not really friendly Could have been more activities
Stayed 4 nights in Oct 2024

10/10 Excellent

Carlos Orlando Velasco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and the staff is awesome! Ceasar from the steakhouse house was friendly, Efrain have amazing workout class routines. And we also had our own concierge in case any questions in which Andrea did an amazing job in texting us every morning with all the hotel’s activities. The place is awesome!
Stayed 6 nights in Oct 2024

2/10 Terrible

Muhammad, Chesterfield

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to checkout early due to declining hotel services and poor Airconditioning in room and almost no Airconditioning in mail lobby area. Hotel promised me full refund and I have not received anything yet I stayed this resort for last 6 years and quality has nosedived Will not stay there again
Stayed 3 nights in Oct 2024

6/10 Okay

Eric

Travelled with partner
Liked: Cleanliness, staff & service
Was not a fan of how small the property was, don’t know who thinks is a great idea to have a massive fire place going inside the main lobby in a tropical place so stupid could not watch he bands be cause it was so hot in there, Restaurant are decent, spa is way over priced for what you get, we have been to at least 12 all inclusive resort and this is our first one that the wife and would not consider going back to or recommending.
Stayed 2 nights in Oct 2024

10/10 Excellent

LaChandra

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Preferred club lounge was EVERYTHING!!
Stayed 4 nights in Oct 2024

8/10 Good

Guy

Stayed 4 nights in Oct 2024

10/10 Excellent

Otha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, convenient location. Amazing food options!
Stayed 3 nights in Sep 2024

10/10 Excellent

ELIZABETH

My husband and I went there for the 1st time to Cancun and it was AMAZING. We loved everything.
Stayed 5 nights in Oct 2024

10/10 Excellent

Deidre Delight

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome stay. The staff was incredibly hard working and accommodating. Everyone was so kind and made sure our stay was comfortable. Place was spotless, food was delicious. I read another review talking about how the lobby was hot. It’s Mexico, it’s hot everywhere. The rooms are comfortable and the a/c worked great.
Stayed 6 nights in Oct 2024

10/10 Excellent

Djene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at Secrets the Vine. The customer service is impeccable, the staffs are very nice and at every customers needs. A lot of different options for food, you can eat and drink as many times as you like. The rooms are very clean, the pools also. Overall I loved my stay at Secrets the Vine
Stayed 6 nights in Oct 2024

10/10 Excellent

Steve

Stayed 3 nights in Oct 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time at this property. The staff was amazing and so friendly. The beach was wonderful! The hotel itself was very clean and quiet. I would highly recommend!
Stayed 4 nights in Oct 2024

6/10 Okay

Keien

Travelled with partner
Liked: Amenities
The lobby area were very warm and on the 17th floor where I stayed smelled like mold other than that the hotel is very nice
Stayed 4 nights in Oct 2024

8/10 Good

Aleida S

Stayed 3 nights in Sep 2024

10/10 Excellent

Massimiliano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are stunning, food is extremely fresh and excellent at most of the restaurants. Extremely clean. Beach staff is amazing and always looking at the safety of the customers. SPA prices are prohibitive. Amazing resort which may be perfect with a few improvements. We will go back!
Stayed 7 nights in Oct 2024

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service
Air Conditioning in main lobby, buffet area, bars etc has been out for several weeks. Very hot and humid inside main floor. Most shows and entertainment are in the main lobby so be prepared to sweat.
Stayed 9 nights in Oct 2024

8/10 Good

Natashia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hi, you must fix the heat issue on the main floor. You are making plenty of money. For you not to take care of this is totally unsatisfactory.

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024