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Smart Cancun The Urban Oasis

4.0 star property

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Photo gallery for Smart Cancun The Urban Oasis

Outdoor pool
Sports bar
In-room safe, laptop workspace, iron/ironing board, free WiFi
Reception
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Av Tulum 13-14, Centro, 22, Cancun, QROO, 77500
  • Las Palapas Park
    ‪6 min walk‬
  • Plaza 28
    ‪19 min walk‬
  • Puerto Cancun Marina Town Center
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room

In-room safe, laptop workspace, iron/ironing board, free WiFi

Standard Room

  • 38 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

Miscellaneous

Oh! Cancun The Urban Oasis & Beach Club

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.1 out of 5, Very good, (1007)
The price is CHF 98
for 1 room
includes taxes & fees
21 Apr - 22 Apr
Oh! Cancun The Urban Oasis & Beach Club

About this property

Smart Cancun The Urban Oasis

Mediterranean hotel with free breakfast and fitness centre
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Smart Cancun The Urban Oasis offers 132 air-conditioned accommodations with a safe and complimentary bottles of water. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Cancun hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Smart Cancun The Urban Oasis. During your stay, you're just a quick walk from Mercado 23. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 3-minute drive from Plaza Las Americas and a few minutes from Puerto Cancun Marina Town Center
Smart Cancun The Urban Oasis offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

There are 5 meeting rooms available. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Smart Cancun The Urban Oasis. Self parking is free.

This 4-star Cancun hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 10:00 AM.
Bites – On-site restaurant.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bites

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5 meeting rooms

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.93 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: USD 8 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 1-device limit.

Property is also known as

Oasis Smart Cancun
Oasis Smart Hotel
Oasis Smart Hotel Cancun
Smart Oasis Hotel Cancun
Smart Oasis Cancun
Smart Cancun by Oasis
Smart Cancun The Urban Oasis Hotel
Smart Cancun The Urban Oasis Cancun
Smart Cancun The Urban Oasis Hotel Cancun

Smart Cancun The Urban Oasis Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 365 out of 1005 reviews
Rating 8 - Good. 301 out of 1005 reviews
Rating 6 - Okay. 153 out of 1005 reviews
Rating 4 - Poor. 85 out of 1005 reviews
Rating 2 - Terrible. 101 out of 1005 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Govindarajan

Travelled with family and small children
Liked: Staff & service
The property has to IMPROVE on MORNING BREAKFAST. I stayed for 5 days and ended up waiting for 30 min-45 min for basic amenities BREAD & essential items for breakfast. This delayed my entire planning. If I had to stay again, I will think or change to a different hotel because of Breakfast Buffet DELAYED service.
Stayed 11 nights in Dec 2024

2/10 Terrible

Snehkumar Rameshbhai

Travelled with partner
All the bedding items were stinky. We were moved to another room upon request. Although, the new room was better, it still had some stinkiness. The laundry service was terrible. It took them three days to sent back our clothes. This is when we requested and reminded them of the issue several times. I can’t imagine how long they could’ve taken without acknowledging the issue. One thing that I liked about the property was that the breakfast was included. However, the service was not so great. Every other day, we needed to wait for either plates or cutlery for alteast 10-15 minutes. While booking for the hotel, it showed me 4 star property, however we didn’t get or felt like a 4 star property.
Stayed 7 nights in Dec 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Terrible experience here
They did not have my reservation so they made me wait a long time late at night after a very long travel day. Then they wanted me to pay again, it was all so rude and then they finally found it. Room was kind of old and dirty and you can hear everyone above and below and children screaming in the hall all night. Good firm bed, but no blankets so it was freezing and I had to use a towel.
Stayed 1 night in Jan 2025

2/10 Terrible

steven

Stayed 1 night in Jan 2025

2/10 Terrible

Sourab

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in downtown Cancun so accessible. the staff here is super rigid to accommodate anything. Any small request you make is not accommodated by the staff. The breakfast options are super limited and is very crowded unless you make an upgrade. There is no ramp to get your stroller up while entering the hotel. I'd avoid staying here again.
Stayed 7 nights in Dec 2024

6/10 Okay

Christopher

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Roy

Business traveller
Stayed 3 nights in Aug 2024

10/10 Excellent

King

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional. The rooms were excellent. The hotel was excellent. The food was amazing!!!
Stayed 1 night in Aug 2024

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is the best place
Stayed 4 nights in Aug 2024

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a good price
Great place, an oasis of calm as advertised. The hotel district on the beach is now a zoo.Book online for the best deal with breakfast.
Stayed 1 night in Aug 2024

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was excellent. The Staffs are great really helpful. I really like the pool area. It is very nice. Wasn’t too crowded. The hotel actually looks better in person. Rooms are nice and clean only thing the water sometimes will fluctuate from hot to cold. Check in process was really fast and check out. I can honestly say that I would return if In Cancun, the marina mall was five minutes away by car. My experience at the oasis honestly was great. I would say they could’ve had more options for breakfast.
Stayed 4 nights in Aug 2024

10/10 Excellent

Youri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

Naveed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem not open wifi. Rest perfect
Stayed 1 night in Aug 2024

4/10 Poor

Vincent

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The checking at the hotel was very long the WiFi is terrible and the room was old I very not enjoy my stay in that hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Leyda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, excelente atención, el desayuno fue estupendo. Súper recomendado. Volveré sin duda alguna.
Stayed 3 nights in Jul 2024

4/10 Poor

Yegni

Travelled with family
Stayed 2 nights in Aug 2024

10/10 Excellent

Zashon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was perfect! Beautiful, clean and excellent staff. Loved the pool area! Great value for money.
Stayed 3 nights in Jul 2024

10/10 Excellent

Dilip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious
Stayed 1 night in Jul 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the location and if you’re sightseeing is perfect all the buses stop here
Stayed 4 nights in Jul 2024

4/10 Poor

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
When checking it. It was great welcome and thought it was going to be an amazing hotel. The lady who helped us check it was awesome and the lady who show us how to get a tour. Was also amazing. Now on to the room. It was average. The net worked one day and after that. It did not work for the remaining trip. It was raining mostly while there. It was a leak in the bathroom ceiling through the light fixture. Which we found to be unsafe. The shower was bipolar. It would start hot and which to cold and then turn extreme hot. When we left the room to go out. We can back to no clean towels. We had to leave notes every time we left the room. So our housekeeper would give us clean towels. (It was more on the list than just towels.) So one morning we woke up to a big flood in the room. The rain had made its way into the room. We did our best to clean it up. So back to the net for a second. So we couldn’t watch Netflix on the tv. Because the signal wouldn’t work. Signal wasn’t even good in the lobby after the first day. … So there are three restaurants in the hotel. Only ate at two. The sports bar one was great and the breakfast one was good. They are and were very friendly. But overall from my experience. I will not be returning and I really did like the staff at the front desk.
Stayed 4 nights in Jun 2024

8/10 Good

James

Stayed 1 night in Jun 2024

8/10 Good

Ilya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balcony view over old dirty roof of building next to it, besides that all cool.
Stayed 1 night in Mar 2024

10/10 Excellent

rolando

Liked: Cleanliness, amenities
Great
Stayed 1 night in May 2024

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
I will return next year
Stayed 3 nights in Mar 2024

4/10 Poor

Tennie

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Service for evening cocktails was very poor. Bartender was rude to the entire party when receiving orders
Stayed 2 nights in May 2024