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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, pool loungers
Aerial view
Sun deck
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Private beach, white sand, free beach cabanas, sun-loungers

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Restaurant
  • All-inclusive
  • Spa
  • Bar
    Bar
  • On private beach
    On private beach

Explore the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Moon Palace Golf Club
    3 min drive
  • Xoximilco
    6 min drive
  • El Tinto Golf Course
    6 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    15 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Swim Up Suite Garden View

  • 79 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

Grand Deluxe Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View

  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Family Suite Garden View

  • 154 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Grand Presidential Suite | Premium bedding, free minibar, in-room safe, desk

Grand Presidential Suite

  • 232 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Honeymoon Suite - King Size Bed

  • 77 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Governor Suite - King Size Bed

  • 151 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury property on the beach, with 9 outdoor swimming pools
Spend the day relaxing at Moon Palace The Grand Cancun - All-inclusive's private white sand beach or practising your swing at the on-site golf course. Then enjoy a meal at one of the property's 12 restaurants.
Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the water park with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us that they can't get enough of the pool at Moon Palace The Grand Cancun - All-inclusive. During your stay, you'll be within walking distance of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas and free valet parking.
  • Free full breakfast offered
  • Free WiFi
  • Free valet parking and self-parking
  • For dining with pool views, stop by Caribeño, one of the property's 12 restaurants and 9 bars/lounges
  • Splash around at the free water park with a lazy river or swim in the 9 outdoor pools
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, a golf course and 4 outdoor tennis courts
  • Guests have great things to say about the family-friendly amenities and the helpful staff
  • 13 minutes by foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 3-minute drive from Moon Palace Golf Club
  • Airport shuttle service available for a fee
Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Free breakfast is available. There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

Guests are served a free full breakfast.
Caribeño – Overlooking the pool, this family restaurant serves breakfast and dinner.
Casa Mia – This family restaurant specialises in Mexican cuisine and serves lunch and dinner. Open daily.
Cusco – Overlooking the ocean and pool, this family restaurant only serves dinner. Reservations are required. Open selected days.
Habibi- Lebanese Cuisine – This family restaurant serves lunch and dinner. Open selected days.
Jade – This diner specialises in Asian cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caribeño
  • Casa Mia
  • Cusco
  • Habibi- Lebanese Cuisine
  • Jade

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a security system and window guards
Moon Palace The Grand Cancun - All-inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 776 out of 1313 reviews" "
Rating 8 - Good. 244 out of 1313 reviews" "
Rating 6 - Okay. 123 out of 1313 reviews" "
Rating 4 - Poor. 74 out of 1313 reviews" "
Rating 2 - Terrible. 96 out of 1313 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ahmad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience, service is top notch and very very friendly staff.
Stayed 6 nights in Aug 2024

10/10 Excellent

RACHID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Takuya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for family’s
Stayed 4 nights in Aug 2024

8/10 Good

ji yon

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Pool good room good, but when i use there wifi, i cannot search any travel site even the expedia site.
Stayed 4 nights in Aug 2024

6/10 Okay

Anisa, Lubbock

Liked: Staff & service
Stayed 4 nights in Aug 2024

6/10 Okay

Atilla

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was amazing. Everyone was very helpful and nice. The rooms were spacious. Concerns: “Waterpark” The chlorine in the waterpark was insufficient. The water in the wave pool and lazy river was murky. The ride height restrictions for the slides were too strict. Having kids, this was not ideal. “Restaurants” Both arcades had multiple games that were out of order or broken. The arcade themselves were very small. There seemed to always be lines to play any game. “Food” All restaurants overall were clean. Except the cloth seats almost always had bits of food on them. The Gand buffet did not have the food variety that one would expect. Little to no seafood. The nicer restaurants like the seafood restaurant and the Japanese did not have the multiple items available to order. “Room service” The room service food like the pizza were very disappointing. We tried room service once and that was that. “Golf carts and in resort transportation” The drivers were very helpful and pleasant. During busier times around lunch time we found it difficult to find transportation to our rooms. Many times we had to take the golf cart to the lobby then wait for another to get back. Overall, this was a great property with many pools and a variety of entertainment. I would rate this resort 3.8 stars out of 5.
Stayed 6 nights in Aug 2024

10/10 Excellent

Lisi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Lillian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time with my kids.
Stayed 3 nights in Aug 2024

4/10 Poor

Bich

Travelled with family
Liked: Amenities
Disliked: Staff & service
There’s always a wait at the restaurants no matter if you have reservations or at the buffet. What’s worst is the restaurants has a lots of empty tables most of the time so there’s no reason to wait. It takes a long time before wait staff come and ask what you want for drinks and almost no service at all at every pool except the 18 pool.
Stayed 6 nights in Aug 2024

6/10 Okay

jeelan

Travelled with family and small children
The resort itself is very nice. But the pools were so dirty to the point were i was disgusted to swim in them. I wish if they assign someone to take care of the pools cleaning
Stayed 6 nights in Jul 2024

10/10 Excellent

Dor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing to improve the cars inside that pick you up from place to place, waitkng time is too long
Stayed 5 nights in Aug 2024

10/10 Excellent

Elham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

4/10 Poor

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
Long line for breakfast Peolpe front desk lied about breakfast
Stayed 4 nights in Aug 2024

4/10 Poor

Javier

Would not recommend
Stayed 7 nights in Jun 2024

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property, tons of activities for all ages of children and adults. Very nice people who work there. I was disappointed that when I called 3 times to ask about memberships with them no one ever called me back.
Stayed 4 nights in Aug 2024

10/10 Excellent

KATHLYN HANG

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 6 nights in Aug 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Grat, come back again son...
Stayed 4 nights in Aug 2024

6/10 Okay

Tanner

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Between Expedia and the reservation desk, a miscommunication happened and cost me a lot of money once I was at the resort..
Stayed 5 nights in Jul 2024

8/10 Good

Namheon

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly service
Stayed 4 nights in Jul 2024

10/10 Excellent

Hector

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Resort Experience Ever!
Stayed 4 nights in Jul 2024

6/10 Okay

Muhammad Sultan Ali

Not worth it
Stayed 4 nights in Aug 2024

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property is outstanding. The only thing that I would say do not order room service because it will take 2 hours to get anything. Even thing like cereal.
Stayed 4 nights in Aug 2024

10/10 Excellent

Reinny

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Romys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and service
Stayed 5 nights in Aug 2024

10/10 Excellent

Jacquelin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the grand moon palace was very good but thanks to our concierge Cecilia from Expedia it was even better, she made everything easier for us and she was always there to help us no matter the time of day... Thank you very much Cecilia for your attention❤️
Stayed 7 nights in Aug 2024