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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
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February 2025

Photo gallery for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

View from room
On the beach, beach cabanas, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
View from room

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Hot tub
  • Gym

Explore the area

Map
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500
  • Gaviota Azul Beach
    2 min walk
  • Lorenzo's
    1 min walk
  • Cancun Bus Station ADO
    12 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    28 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Turquoize Sky Swim Up Ocean Front Master King

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Swim Up Ocean Front Master King

  • 64 sq m
  • Ocean view
  • Sleeps 3

View all photos for Turquoize Ocean Front Master King

Free minibar, in-room safe, desk, blackout curtains

Turquoize Ocean Front Master King

  • 64 sq m
  • Ocean view
  • Sleeps 3

View all photos for Turquoize Sky Ocean Front Master Double

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Ocean Front Master Double

  • 64 sq m
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Ocean Front Master Double

Free minibar, in-room safe, desk, blackout curtains

Turquoize Ocean Front Master Double

  • 64 sq m
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Swim Up Ocean Front Master Double

  • 64 sq m
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Sky Ocean Front Master King

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Ocean Front Master King

  • 64 sq m
  • Ocean view
  • Sleeps 3

Similar properties

Aerial view

Hyatt Ziva Cancun All Inclusive

Pool
All-inclusive
Spa
Kids pool
4.7 out of 5, Exceptional, (1901)
The price is CHF 877
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Hyatt Ziva Cancun All Inclusive

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Adults-only beachfront property with outdoor pool
Catch some rays at the beach or spend the day relaxing at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants. Housekeeping is available on request.
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offers 160 air-conditioned accommodations with outdoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. 48-inch flat-screen televisions come with digital channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

Our customers tell us they can't get enough of Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive's great beach location. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free WiFi in public areas and free valet parking, plus 8 restaurants.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Italian cuisine at Lorenzo's, one of the property's 8 restaurants and 5 bars/lounges
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with hydrotherapy, manicures and pedicures or massages at Zen Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests have great things to say about the beach and the helpful staff
  • Just a 3-minute drive from Cancun Convention Center and 5 minutes from La Isla Shopping Mall
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive such as an outdoor pool and an outdoor tennis court.

There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a hot tub, a steam room and a fitness centre. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Cancun property.

Lorenzo's – This restaurant specialises in Italian cuisine and serves lunch and dinner.
Bastille - Adults only – This fine-dining restaurant specialises in French cuisine and only serves dinner.
Punta Vista – This bar is located by the pool and specialises in international cuisine.
The Moongate – This restaurant specialises in Asian cuisine and only serves dinner.
Tradewinds – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorised water sports are included.

Lessons/classes/games

Aerobics
Cooking
Pilates

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bastille - Adults only
  • Lorenzo's
  • Punta Vista
  • The Moongate
  • Tradewinds

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub
  • Steam room

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva
Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
Turquoize Hyatt Ziva Cancun Adults All Inclusive
Turquoize Hyatt Ziva Adults All Inclusive
Turquoize at Hyatt Ziva Cancun Adults Only
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Turquoize at Hyatt Ziva Cancun
Turquoize Hyatt Ziva Adults I
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 815 out of 1004 reviews" "
Rating 8 - Good. 101 out of 1004 reviews" "
Rating 6 - Okay. 34 out of 1004 reviews" "
Rating 4 - Poor. 22 out of 1004 reviews" "
Rating 2 - Terrible. 32 out of 1004 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Javee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties I’ve visited in Cancun! Would definitely recommend and return to stay again.
Stayed 5 nights in Sep 2024

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely stunning! From the time we arrived the staff was very kind and very thoughtful! Our butlers David and Anna were amazing beyond belief! They did everything to make us feel at home and have no worries! They went above and beyond into giving us a one of a kind experience. We we can’t wait to see them again!
Stayed 4 nights in Sep 2024

10/10 Excellent

Rachana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best all inclusive resort in Cancun. The facilities, amenities, activities and service are impeccable. All diets and ages are considered. This is my second time here- I will definitely be back!
Stayed 2 nights in Sep 2024

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff are very friendly
Stayed 3 nights in Sep 2024

10/10 Excellent

Shi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 4 nights in Aug 2024

6/10 Okay

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adult only is just a joke !
Les points positifs : personnel très sympathique et très professionnel. Chambre magnifique. Le problème est qu'a part l'immeuble des chambres adults only et la piscine sur le toit, il y a des enfants partout. On ne peut même pas prendre le petit-déjeuner sans enfants... Publicité mensongère !
Stayed 4 nights in Aug 2024

10/10 Excellent

Jessica Leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most beautiful place to stay, also everyone was very friendly and eager to help with any thing we needed my butler Joel was also amazing to have on board for us and our needs…now I need to detox from all the wonderful food and drinks lol!! Thanks for an amazing birthday trip!
Stayed 3 nights in Aug 2024

8/10 Good

YANN

Liked: Cleanliness, staff & service, property conditions & facilities
We will always remember fondly our butler Diego who made sure our stay was the most memorable. He would go ahead and beyond every day. We even had a surprise champagne, sweets and flowers on our bed to celebrate our anniversary. Thank you, Diego. We will definitely be coming back!
Stayed 5 nights in Jul 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Aug 2024

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a really great time staying at this hotel thanks to Oscar for helping us at all times in whatever we needed Staff really friendly and all food is really good
Stayed 6 nights in Aug 2024

10/10 Excellent

James Henry Mickens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the food, room and staff. The beach is the nicest i've seen, Great location. My only complaint is there is not enough music being played at the pool bars. Its too quiet for my liking.
Stayed 4 nights in Aug 2024

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Expedia for the absolute wonderful top notch services as usual I would never plan without you, this hotel was recommended by an Expedia agent and it was a very pleasurable experience from beginning to en the location, the service was amazing, food and beach will definitely come back over an over to this hotel they went above and beyond to meet all our expectations, we stayed at the turquoise adults only and it was amazing. Very clean top notch hotel. 10 wonderful days we stayed.
Stayed 4 nights in Jul 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

6/10 Okay

Sheryl

Stayed 4 nights in Jul 2024

6/10 Okay

Sheryl

Travelled with partner
Liked: Staff & service
THIS IS NOT AN ADULTS ONLY PROPERTY!!!! There isn't even an adults only side, just a roof top pool, night club and a restaurant that is adults only. There are beautiful pools, but all are full of kids. You can't even get a drink at the swim up bar without children sitting on the stools, crying, kicking and splashing you from swimming and playing right at the swim-up! This place is over run with kids, which is not a problem, unless you think you are booked at an ADULTS ONLY PROPERTY. There isn't much for adults to do. This is a nice family property. However, its terrible how they rip you off with EXTREME overcharging. I brought a floatation tube for $50 which is actually $15 in the U.S. I needed cash for tips, etc. I got $300 from the ATM, it cost to me a $36 fee. Nevertheless, the staff if great, especially our butler Marie. Arturo made great drinks!
Stayed 4 nights in Jul 2024

10/10 Excellent

Amir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and views, unbelievable friendly and efficient service, lots of restaurants and food options, many pools and different beaches just an incredible experience
Stayed 6 nights in Jul 2024

10/10 Excellent

Asif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at Hyatt Zain’s Cancun, lived the beach.
Stayed 4 nights in Jun 2024

10/10 Excellent

ALI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and the food in most specialty dinning in the all inclusive is mediocre at best except the Buffet and the habaneros restaurants are good the facility is beautiful and staff is amazing We had a wonderful time, definitely coming back 👍
Stayed 6 nights in Jul 2024

10/10 Excellent

Ajay Chandar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Michael, Colleyville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great! Especially Julio at punts vista bar. He made a huge effort to make everything perfect for us!
Stayed 3 nights in Jun 2024

10/10 Excellent

Charles Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing trip!
Stayed 6 nights in Apr 2024

8/10 Good

Eun Young

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Xu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, entertainment and activities is excellent, food is delicious. Highly recommended!
Stayed 3 nights in Jun 2024

10/10 Excellent

xianjun

Stayed 3 nights in Jun 2024

2/10 Terrible

jungsuk

Stayed 5 nights in Jun 2024