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4.9 out of 5

"The One and Only went above and beyond in making sure that our wedding anniversary will always be remembered! " More

By a verified traveller on Wed 24 Nov 2021

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Room, 2 Queen Beds, Mountain View (Marina)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Family Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Room, 1 King Bed, Harbour View (Marina)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite, 2 Bedrooms (Island)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Room, 2 Queen Beds, Harbour View (Marina)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Grand Suite, 1 Bedroom (Island)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at One&Only Cape Town. During your stay, you're just a quick walk from Two Oceans Aquarium. Features include free breakfast, free WiFi in public areas and free valet parking.

  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy local cuisine while dining at Rooi
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with deep-tissue massages, body scrubs or body treatments at One and Only Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Just a 2-minute drive from Cape Town International Convention Centre and a few minutes from Cape Town Stadium
  • Airport shuttle service available for a fee

One&Only Cape Town ratings based on 7 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for One&Only Cape Town

Everyone (1) Business (1) Couples (3) Family (2)
5 out of 5
The One and Only went above and beyond in making sure that our wedding anniversary will always be remembered!

Posted by on 24 Nov 2021

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Comment from Hotel Management

26 Nov 2021 by One&Only Cape Town

Dear David, Thank you for choosing to celebrate such a special occasion with us. We are delighted our team was able to create a memorable experience for your wedding anniversary and we look forward to welcoming you back soon. Kind regards, Anne Scott General Manager

4 out of 5
Location can’t be beaten. Staff could be better, need training

Posted by on 27 Oct 2019

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Comment from Hotel Management

28 Oct 2019 by One&Only Cape Town

Thank you for your review. We are delighted you enjoyed our location. We truly appreciate your feedback and will ensure our service levels are revisited in depth. We hope to welcome you back soon. Kind regards, One&Only Cape Town

5 out of 5

Recent Stay 2016

September 2016 2 day stay. Highly recommend. Rooms always kept spotless Concierge team outstanding In-room room service superb Breakfast phenomenal choice Didn't eat dinner in restaurants so cannot comment Would recommend their driver and guide for the day who were both courteous and very knowledgeable cocktails/drinks at magnificent bar lounge very reasonable Twice weekly live band (may be other music other nights) are brilliant you could just sit there listening to them for ages Used spa - I think separate for ladies and men / steam sauna and bubble type jets vitality pool and then shared larger outside pool Location walking distance to the vibrant waterfront All excellent - first time in Cape Tiwn - definitely a thumbs up oir The One @ Only

Posted by , from uk on 3 Sep 2016

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5 out of 5

Total luxury

The two of us had a wonderful holiday at The One and Only Capetown. It's in a very good position to get around from. Restaurants are all close if you don't want to eat in the hotel. Good variety of craft shops. Open top buses just around the corner, which have two routes and cover a large area. We used a car from the Hotel to do the Winel route. Amazing attention to detail with the hotel staff. They went out of their way To make the experience special. We would definitely return.

Posted by on 17 Dec 2014

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5 out of 5

Like a second honeymoon

We were made to feel very special at this hotel. The location is perfect being on the waterfront with shops and restaurants. The open top buses go from here which meant we could see a lot very easily. We used a driver and car from the hotel to do the Stellenbosch tour which was fantastic and very informative. All the staff were friendly and could not do enough for you. Diana one of the managers is very hands on and does her upmost to satisfy everyone. Really superb experience.

Posted by on 7 Dec 2014

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5 out of 5

Excellent hotel & service

One of the best hotels i have ever stayed at! Staff were wonderful and helpful. I stayed in an Island Suite, which was nicely secluded and ideal for a luxury break. Would definitely go back over and over again! Spa facilities are amazing too.

Posted by on 12 Aug 2012

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5 out of 5

Séjour de rêve

Un hôtel à recommander : service irréprochable, un service conciergerie à l'écoute du client quelle que soit l'heure, en cas de problème de langue un personnel apte à l'aide et une situation défiant toute concurrence. Les services annexes sont également triés pour le client

Posted by on 21 Apr 2016

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Property Features

One&Only Cape Town offers its guests a full-service spa, a marina, and an outdoor pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. A business centre, 2 meeting rooms, and limo/town car service are available. Event space at this hotel measures 3927 square feet (365 square metres) and includes conference space. A hot tub, a 24-hour fitness centre, and a sauna are also featured at the luxury One&Only Cape Town. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Cape Town hotel.

  • 131 guestrooms or units
  • 5 levels
  • 2 buildings
  • 2 dining venues
  • 3927 sq ft of conference space
  • 365 sq. m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Train station: Cape Town Station (2.7 km / 1.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

One&Only Cape Town offers 131 accommodations with iPod docking stations and minibars (stocked with some free items). Rooms open to balconies. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels. Fridges and espresso makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries. This Cape Town hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony
  • Pillowtop beds
  • Deep-soaking bath
  • Stocked minibar (select free items)
  • iPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Fridge
  • Espresso maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate bath and shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Children's slippers
  • Wardrobe or cupboard

Food & Drink

Guests are served a free buffet breakfast daily from 6:30 AM to 11:00 AM.

Rooi – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Nobu – This restaurant specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

Isola – This poolside restaurant serves lunch, dinner and light fare. Open daily.

Vista Bar and Lounge – This lobby lounge serves brunch, lunch and dinner. A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Paddleboard on site
  • Horse riding nearby
  • Playground on site
  • Bicycle rentals nearby
  • Rafting nearby
  • Ecotours nearby
  • Fitness classes on site
  • Boat tours on site
  • Mountain climbing nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

One and Only Spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa. There are hot springs/mineral springs on site.

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Hot tub in spa
  • Steam room in spa
  • Minimum age to access spa is 12
  • Thai massage
  • Sports massage
  • Detoxification wrap
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 2 weeks before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for ZAR 2700 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Contactless check-out is not available
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 11
  • Guest will receive an email before arrival 2 weeks
  • Contactless check-in is not available
  • Guests will receive an email with special check-in instructions
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: ZAR 1250 per vehicle (one-way, maximum occupancy 2)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: ZAR 2700 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • One&Only Cape Town
  • One&Only Hotel
  • One&Only Hotel Cape Town
  • One And Only Cape Town
  • One&Only Cape Town Hotel Cape Town Central
  • One&Only Cape Town South Africa
  • One&Only Cape Town Hotel
  • One And Only Cape Town
  • One&Only Cape Town South Africa
  • One Only Cape Town
  • One&Only Cape Town Hotel
  • One&Only Cape Town Cape Town
  • One&Only Cape Town Hotel Cape Town

You should know

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

One&Only Cape Town is listed in the 2010 Condé Nast Traveller Hot List.

  • EarthCheck

National Rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.