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Hotel de la Cite Carcassonne - MGallery Collection

5.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel de la Cite Carcassonne - MGallery Collection

Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Superior Room, 1 King Bed | Premium bedding, pillow-top beds, minibar, in-room safe
Exterior
Exterior
Steam room, Turkish bath/hammam, body treatments, aromatherapy

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Breakfast available
  • Bar
    Bar
  • Parking available
    Parking available
  • Spa
    Spa
  • Room service
    Room service

Explore the area

Map
Place Auguste Pierre Pont, Carcassonne, Aude, 11000
  • Historic Fortified City of Carcassonne
    1 min walk
  • Basilica of St. Nazaire and St. Celse
    1 min walk
  • Aude Gate
    2 min walk
  • Carcassonne (CCF-Pays Cathare)
    16 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite, 1 King Bed with Sofa bed, View

Junior Suite, 1 King Bed with Sofa bed, View | Premium bedding, pillow-top beds, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed, View

  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Classic Room, 1 King Bed, View

Classic Room, 1 King Bed | Premium bedding, pillow-top beds, minibar, in-room safe

Classic Room, 1 King Bed, View

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Twin Room, Multiple Beds

Family Twin Room, Multiple Beds | Premium bedding, pillow-top beds, minibar, in-room safe

Family Twin Room, Multiple Beds

  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Room, 1 King Bed, View

Superior Room, 1 King Bed | View from room

Superior Room, 1 King Bed, View

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel de la Cite Carcassonne - MGallery Collection

Luxury Carcassonne hotel in City of Carcassonne with a winery
An attached winery, a full-service spa and a restaurant are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. Housekeeping is available on request.
Hotel de la Cite Carcassonne - MGallery Collection offers 59 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers, dressing gowns, slippers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a steam room and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, Swedish massages, facials and body wraps. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hotel de la Cite Carcassonne - MGallery Collection. During your stay, you're just a quick walk from Historic Fortified City of Carcassonne. Features include free WiFi in public areas, plus a full-service spa and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy a bite to eat at La Barbacane 1 étoile, a fine-dining restaurant that serves French cuisine
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Treat yourself to body wraps, body scrubs or Swedish massages at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a steam room and bicycles to rent
  • Steps from Historic Fortified City of Carcassonne and Basilica of St. Nazaire and St. Celse
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
A winery is on site. Hotel de la Cite Carcassonne - MGallery Collection offers its guests a full-service spa, a steam room, and a seasonal outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. A library, a terrace, and multilingual staff are also featured at the luxury Hotel de la Cite Carcassonne - MGallery Collection. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Carcassonne hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:00 AM.
La Barbacane 1 étoile – This fine-dining restaurant specialises in French cuisine and serves breakfast, lunch and dinner. Reservations are required.
Bar Blbliothèque – On-site cocktail bar. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered valet parking on site (EUR 30 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10:00 AM for a fee: EUR 28 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Blbliothèque
  • La Barbacane 1 étoile

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1909
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 80.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 28 per person
  • Valet parking fee: EUR 30 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Property Registration Number FR0F532662145

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services, spa treatments, and private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Cite MGallery Collection
de la Cite Carcassonne MGallery Collection
Hotel Cite
Hotel Cite MGallery Collection
Hotel de la Cite Carcassonne MGallery Collection
Hotel Cite Carcassonne MGallery Collection
Cite Carcassonne MGallery Collection
De La Cite Carcassonne
Hotel de la Cite Carcassonne - MGallery Collection Hotel
Hotel de la Cite Carcassonne - MGallery Collection Carcassonne

Hotel de la Cite Carcassonne - MGallery Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 574 out of 746 reviews" "
Rating 8 - Good. 116 out of 746 reviews" "
Rating 6 - Okay. 34 out of 746 reviews" "
Rating 4 - Poor. 15 out of 746 reviews" "
Rating 2 - Terrible. 7 out of 746 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking views!
This hotel is so incredibly picturesque - breath taking! Staff available, friendly, very helpful. Hotel has AC, but rooms not individually controlled & bit warm by US standards. Beds comfortable, food delicious. Surrounding town great to explore!
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel
Our stay here was amazing. We made a big mistake and only stayed one night. I cannot wait to go back!
Stayed 1 night in Jul 2024

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel
Our stay here was amazing. We made a big mistake and only stayed one night. I cannot wait to go back.
Stayed 1 night in Jul 2024

10/10 Excellent

Tim, Brockenhurst

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens and surroundings were fantastic. Had a great short 4 day break. Would recommend it.
Stayed 4 nights in Jul 2024

10/10 Excellent

igor

Stayed 1 night in Jul 2024

10/10 Excellent

Michael, Linden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldn't find a taxi once we arrived at the train station,but one phone call to the hotel and the reception staff sent us a chauffeur within minutes. The hotel is absolutely stunning! The garden and pool area are a must. The room was spacious and had a beautiful view of the garden. Breakfast had a great selection. There are many dining options near by as well as shopping. The basilica is next door and the Castle Comtal just a few feet away. The only regret I have is only staying one night...
Stayed 1 night in Jul 2024

10/10 Excellent

Claude

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly loved everything about our stay. The staff were top notch and very kind. History and beauty surround you without needing to leave the hotel, although I suggest you do! We were fortunate to have dinner at their Michelin Star (1) restaurant. A must for foodies.
Stayed 1 night in Jul 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel i’ve ever stayed in (and i’ve stayed in a lot). My upgrade was to the most amazing suite with a terrace the size of a tennis court overlooking the city walls. The attention by staff was next level. The food, drinks, gardens, pool, all superb. I don’t think i’ve ever been so enchanted by a place. Cannot recommend this place enough, it’s like stepping into another enchanted world.
Stayed 2 nights in Jun 2024

10/10 Excellent

Markus

Liked: Staff & service, property conditions & facilities
Wonderful experience. We really enjoyed our time.
Stayed 2 nights in Jun 2024

10/10 Excellent

Joleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for our honeymoon. It was a fairy tale. We will never forget and we plan to return.
Stayed 2 nights in Jun 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
This is such a beautiful hotel right in the Cité, meaning within the remparts. It feels so luxurious. The pool is gorgeous. We only stayed one night, but enjoyed every minute of it.
Stayed 1 night in Jun 2024

10/10 Excellent

Andrew

Stayed 1 night in Jun 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

R

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is top notch. We regret not having dined there but the pool area and breakfast areas are stunning and the staff from David who brings you to the hotel from the parking to Patricia at front desk and the rest of the staff it’s just splendid. 5 stars well earned. I will be back.
Stayed 1 night in Jun 2024

10/10 Excellent

art

Liked: Cleanliness, staff & service, property conditions & facilities
Magical place to stay
The staff was very helpful and friendly. We had a little trouble finding the parking spot for the car run by the hotel. The hotel is fantastic and William, Sophie and the driver from the parking area to the hotel we’re all just wonderful. We loved the pool also. We’d love to come again.
Stayed 1 night in Jun 2024

10/10 Excellent

Jane, Nellysford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is gorgeous. Our room was pretty and efficient. There are several dining option and all were superb. The staff were very attentive. We thoroughly enjoyed our stay.
Stayed 1 night in Jun 2024

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is lovely and is situated in the heart of the citadel area. A bit expensive but worth it in the end;
Stayed 2 nights in May 2024

10/10 Excellent

Jad, Boca Raton

Stayed 2 nights in May 2024

6/10 Okay

Edward

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This property is in a great location, but I don’t understand the 5 star rating. The rooms are old, run down and very dated. The phone system hardly worked. The pool was freezing, and had zero service. Other than location, it should be 3 Star.
Stayed 2 nights in May 2024

10/10 Excellent

Jean

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was absolutely lovely and the staff professional and helpful. A must stay if in Carcassonne.
Stayed 1 night in May 2024

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and very comfortable. The staff were amazing!
Stayed 1 night in May 2024

6/10 Okay

Robert

Travelled with family
Liked: Amenities
Disliked: Staff & service
The surrounding area around the hotel was amazing. The hotel service was disappointing and when you asked for help many times we were treated poor. The spa treatment was good.
Stayed 3 nights in May 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Insides the Walls of the Old City
While we were told that this hotel is in the old town of Carcassonne, we were unprepared with just how inside of the walls the hotel was. The experience is similar to staying inside castle grounds. Besides the lactation, the hotel was amazing appointed with genuine antiques everywhere. Our room was spacious and we paid for a view room. This was an excellent choice. Our view was fantastic.
The hotel at night
Stayed 1 night in May 2024