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Citrus Hotel Cardiff by Compass Hospitality

3.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Citrus Hotel Cardiff by Compass Hospitality

Interior entrance
View from property
Triple Room | Hypo-allergenic bedding, blackout curtains, soundproofing
View from property
Exterior

Reviews

7.6 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Free WiFi

Explore the area

Map
Bute Terrace, Cardiff, Wales, CF10 2FE
  • Cardiff International Arena
    1 min walk
  • RBG Bar & Grill - Cardiff
    1 min walk
  • Cardiff Queen Street Station
    6 min walk
  • Cardiff (CWL-Cardiff Intl.)
    32 min drive

Room options

View all photos for Standard Twin Room

Standard Twin Room | Hypo-allergenic bedding, blackout curtains, soundproofing

Standard Twin Room

  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room | Hypo-allergenic bedding, blackout curtains, soundproofing

Family Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Double Room

Standard Double Room | Hypo-allergenic bedding, blackout curtains, soundproofing

Standard Double Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for (Top Floors) Deluxe King room with view

Hypo-allergenic bedding, blackout curtains, soundproofing

(Top Floors) Deluxe King room with view

  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for (Top Floors) Deluxe Twin room with view

Hypo-allergenic bedding, blackout curtains, soundproofing

(Top Floors) Deluxe Twin room with view

  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room

Triple Room | Hypo-allergenic bedding, blackout curtains, soundproofing

Triple Room

  • 24 sq m
  • Sleeps 3
  • 3 Single Beds

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About this property

Citrus Hotel Cardiff by Compass Hospitality

Hotel with a 24-hour front desk, steps from Cardiff International Arena
Self parking, coffee/tea in a common area and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine. Housekeeping is available on request.
Citrus Hotel Cardiff by Compass Hospitality offers 81 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers and complimentary toiletries. This Cardiff hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and portable fans. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Citrus Hotel Cardiff by Compass Hospitality. During your stay, you're just a quick walk from Cardiff International Arena. Free WiFi in public areas, breakfast (surcharge) and self-parking (surcharge) are available.
  • Free WiFi
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a lift, a vending machine and coffee/tea in a common area
  • Steps from Cardiff International Arena and Cardiff Metropolitan Cathedral of St David
  • Pets welcome for a fee
As a guest of Citrus Hotel Cardiff by Compass Hospitality, you'll find a vending machine, coffee/tea in common area, and a lift. Public spaces have free WiFi. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Cardiff hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:30 AM.

Languages

English, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (GBP 12 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: GBP 8.95 for adults and GBP 5 for children
  • Coffee and tea in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Iron/ironing board
  • Phone
  • Portable fan
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 1 October 2024 to 31 December 2025 (dates subject to change).
This property will be closed from 27 November 2023 to 1 October 2024 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 8.95 for adults and from GBP 5 for children
  • Self-parking fee: GBP 12.00 per night
  • Pet fee: GBP 20 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

Property is also known as

Big Sleep Cardiff
Citrus Hotel Cardiff Compass Hospitality
Big Sleep Hotel Cardiff
Big Cardiff Hotel Sleep
The Big Sleep Hotel Cardiff, Wales
Big Hotel Sleep
Citrus Cardiff Compass Hospitality
Big Sleep Cardiff Compass Hospitality
The Big Sleep Hotel Cardiff By Compass Hospitality Wales
Big Sleep Hotel Cardiff Compass Hospitality
Big Sleep Compass Hospitality
Citrus Hotel Cardiff by Compass Hospitality Hotel
Citrus Hotel Cardiff by Compass Hospitality Cardiff
Citrus Hotel Cardiff by Compass Hospitality Hotel Cardiff

Citrus Hotel Cardiff by Compass Hospitality Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 180 out of 574 reviews" "
Rating 8 - Good. 225 out of 574 reviews" "
Rating 6 - Okay. 82 out of 574 reviews" "
Rating 4 - Poor. 46 out of 574 reviews" "
Rating 2 - Terrible. 41 out of 574 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Charles

Liked: Amenities
Good room could do with more cleaning

10/10 Excellent

Dawn

Stayed 1 night in Dec 2023

2/10 Terrible

Karen

Stayed 1 night in Dec 2023

8/10 Good

Lyn

Stayed 2 nights in Nov 2023

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness, staff & service
We stay here quite often, car park onsite which is good value. Central location. Room lovely and spacious. Bed and pillows were a little hard but always bring my own pillow! Will definitely stay again.
Stayed 1 night in Nov 2023

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Elliot

Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The shower’s water pressure was really bad. Housekeeping annoyingly woke me up by knocking on my door on the day I was checking out. Surely they should have a list of people who have checked out already? Other than that it was a good stay. Good location and price.
Stayed 2 nights in Nov 2023

2/10 Terrible

Giridhar

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Roger

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Nafeesa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The plug sockets were hanging off the wall and sparking … shower was broken, bed sheets with blood on, dirty black mould on bath and windows. Freezing room which took over 2 hours to warm The list goes on - I will never use this property again, it was beyond acceptable and I’m a generally very easygoing person and not that fussy but these absolutely dehumanising standards… I am stunned that Expedia even allow this on their supposed good standard website
Stayed 1 night in Nov 2023

10/10 Excellent

Courtney

Stayed 1 night in Nov 2023

4/10 Poor

Aiza

Stayed 2 nights in Nov 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value on a spacious room with a view. *****
...I chose this hotel (vs others in a similar price range) for a clean, spacious room with a bit of a view (upper floors, for a little xtra money) and a friendly and helpful staff and the Citrus delivered, so it was a great value-play for me, absolutely!!! Thanks, Citrus, see you next time. *****
Stayed 3 nights in Nov 2023

10/10 Excellent

Mamadou

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Genna

Stayed 1 night in Nov 2023

6/10 Okay

Sophie

Stayed 1 night in Nov 2023

6/10 Okay

Jacqui

Travelled with partner
Only 17 car parking spaces for 83 rooms . No restaurant, expensive for basic amenities
Stayed 1 night in Nov 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff at reception and a big, clean room. Thank you!
Stayed 1 night in Nov 2023

6/10 Okay

Tomas

Stayed 1 night in Oct 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good for a night out in Cardiff
Stayed 1 night in Oct 2023

10/10 Excellent

Adele

Stayed 1 night in Oct 2023

8/10 Good

Jack

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Sarah

Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023