The hotel is in a beautiful old building, just across from Bute Park and a 10 minute walk to the train & bus station. There are restaurants not far within a 5 minute walk. The room was nice, but the windows are bolted to prevent opening more than 2 inches. It was hot and stuffy in the room, but a nice breeze outside, but when we asked about the windows we were told that instead we must use the desk fans (which are stored in the closet). We could not even open the window enough to look outside, but only through the glass, as if we were inside a fishbowl. It was absurd. The front desk staff was mostly useless. Depending on who you get when you approach the desk, they either try to be helpful, yet uninformed, or are completely disinterested. We asked for a city map of the area and were told that they had none because they'd given the last lot to a huge tour group. They had absolutely no interest in recommending points of interest in the area, but promptly suggested we go to the information center in the Castle-- which is basically an unmanned outdated and therefore, malfunctioning table screen. I went up to the bar to order a drink and the bartender looked at me surprised and seemed bewildered when I asked for a glass of wine. Tried to use the restaurant once and could not find anyone to seat us; eventually we just gave up and left. HR needs to work a little harder on hiring. Room service was good and the cleaning staff were lovely, though. A real mixed bag with this one!