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Vale Resort

4-star property
Hensol Park, Pontyclun, Wales 044 511 21 42
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4.2 out of 5
Very good!
See all 18 ebookers Reviews

"Nice resort. Full of golfers. Good facilities good parking. Note that it is a wedding venue " More

By a verified traveller on Sun 16 Jun 2019

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Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Vale Resort. During your stay, you'll be close to Llantrisant Castle. Free WiFi in public areas, free valet parking and 2 restaurants are available.

  • Free WiFi
  • Free valet parking
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with massages, manicures and pedicures or body treatments at Vale Spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a golf course, 3 outdoor tennis courts and a gym
  • 6 minutes by car from Llantrisant Castle and 10 minutes from The Royal Mint Experience

Vale Resort ratings based on 18 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Vale Resort

Everyone (16) Family (3)
4 out of 5
Nice resort. Full of golfers. Good facilities good parking. Note that it is a wedding venue

Posted by on 16 Jun 2019

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5 out of 5
Stayed overnight as was a guest at a wedding in Hensol. Beautiful room with all the amenities, used the sauna/steam room/jacuzzi the next morning. Only downside was check in couldn’t be brought forward prior to the wedding so had to leave my bag in the store room and check in on my return from the wedding in the night, but staff were very helpful. Would definitely stay again!

Posted by on 4 May 2019

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3 out of 5

Posted by on 22 Apr 2019

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5 out of 5
Secluded hotel with great views and facilities. Lovely helpful staff. Good breakfast and a lovely relaxing environment.

Posted by on 8 Apr 2019

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5 out of 5
My mother booked this stay for myself and my new husband as part of a wedding gift. We were upgraded to a suite on arrival and the staff were very friendly and accommodating. The food in the restaurant was delicious too. We will definitely be staying again.

Posted by , from Swansea on 17 Apr 2018

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5 out of 5

Lovely hotel with lovely views of the grounds

Went away for partners 21st birthday and was the perfect break away. Lovely room and fantastic hotel

Posted by , from Pontyclun on 18 Mar 2018

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3 out of 5

Doesn't live up to its reoutation

Fabulous setting, lots of facilities , grand entrance reception, large rooms. Tired and in need of a refurbishment- surface clean only , dust everywhere and bathroom floor hasn't been cleaned in a long time Housekeeping started making a noise and playing the radio outside the room at 8am . Staff generally - everything too much trouble and need to up their game- very disappointing and won't be staying again

Posted by , from UK on 1 Oct 2017

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4 out of 5

Straightforward and professional service

Pros: Location
Cons: Looks a bit 70's
Location: n/a
Quiet room and good facilities. Attentive staff and reasonable priced food and drink at the bar

Posted by on 20 Sep 2017

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3 out of 5

Good facilities but that's it

Transport to and from Henson Castle took 45 minutes to come! I called the reception/swtichboard from the room but noone answered, ever! Other friends who stayed in the rooms booked within the wedding package allocation did not receive robes and slippers. Very poor for £150 a room!

Posted by on 19 Jul 2017

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5 out of 5

Excellent all round

Pros: Great rooms and quiet location
Location: Fab if you like golf
Great facilities and close enough to drive from Cardiff city centre in 15 mins

Posted by , from salisbury, UK on 16 Jul 2017

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About the Vale Resort

Location Hensol Park, Pontyclun, Wales CF72 8JY

Renovations + Closures

The property will be renovating from 24 October 2024 to 11 December 2024 (completion date subject to change). The following areas are affected:

  • Sauna
  • Hot tub
  • Swimming pool

During renovations, the hotel will make every effort to minimise noise and disturbance.

Property Features

Vale Resort offers its guests a full-service spa, a golf course, and outdoor tennis courts. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. Business amenities include a 24-hour business centre and meeting rooms. An indoor pool, a hot tub, and a fitness centre are also featured at the family-friendly Vale Resort. Valet parking is free. This 4-star Pontyclun hotel is smoke free.

  • 143 guestrooms or units
  • 3 levels
  • 2 buildings
  • 2 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Built in 1998
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 3
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Train station: Pontyclun Station (6.5 km / 4 mi)
  • Parking: Free valet parking

Room Amenities

Vale Resort offers 143 accommodations with a safe and coffee/tea makers. A pillow menu is available. 32-inch flat-screen televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 10 AM and at the weekend from 7:30 AM to 10:30 AM.

Vale Resort has 2 restaurants serving breakfast, lunch and dinner.

Champagne Bar – On-site Champagne bar.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts. An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Racquetball/squash on site
  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site

Spa Services

Vale Spa has 20 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Number of treatment rooms 20
  • Steam room in spa
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per stay.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express and Barclaycard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 14.95 per person
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Vale Pontyclun
  • Vale Resort Pontyclun
  • Vale Resort
  • Vale Resort Hotel
  • Vale Resort Pontyclun
  • Vale Resort Hotel Pontyclun

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This property has received its official star rating from Visit Wales.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.