We were on a road trip our two year old son. The manager at the front desk checked us in, knowing that there was no heat and hot water, during this peak winter. We settled into the room and we were trying to give a bath to our son, we realized that there was no hot water and later realized that the heat in the room isn’t working aswell. When asked, the manager said they had an issue and had to turn heat and hot water off. If she was aware of the issue, why didn’t she mention it to us?? With a rude and blunt voice, she asked us to check out if we want at 11pm in the night, without any apology for all the inconvenience. We had to find and move to a different hotel. Terrible and worst experience ever. There were a lot of other guests went through the same experience.
