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4.5 out of 5

"They offer free shuttle from and to the airport. Once you are there the shuttle goes occasionally to the airport They have no logistic to get you a ta ... " More

By MJzurich on Tue 29 Jan 2013

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Junior Suite, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 Queen Bed, Garden View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 2 Double Beds, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Las Americas Casa de Playa. During your stay, you'll be connected to the convention centre and just a quick walk from La Boquilla Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 2 outdoor pools.

  • Free WiFi
  • Free self-parking
  • Enjoy a beachfront location while dining at Mesón de Don Cristóbal
  • Buffet breakfast served daily for a fee
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Indulge with aromatherapy, body scrubs or body treatments at SPA Las Américas
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes 2 outdoor tennis courts, a gym and a steam room
  • 8 minutes by car from Walls of Cartagena and 10 minutes from Clock Tower
  • Local-area shuttle service available for a fee

Las Americas Casa de Playa ratings based on 8 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Las Americas Casa de Playa

Everyone (5) Couples (2) Family (1)
5 out of 5
Great pla

Posted by on 17 Feb 2023

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Comment from Hotel Management

20 Feb 2023 by General Management

Dear Mirjam,Thank you very much for sharing your excellent rating and kind comments about your experience at Hotel Las Américas Casa de Playa through ebookers.It is great to know that you enjoyed your stay!Remember that we will always be waiting for you in this your home in Cartagena de Indias, because #LasAméricasIsMore

4 out of 5

No helpful stuff - slow service

They offer free shuttle from and to the airport. Once you are there the shuttle goes occasionally to the airport They have no logistic to get you a taxi when you go back to the airport. They make you belived they call for a taxi service but they don't. Once you check out noone cares and I almost lose my flight because I have to wait for a taxi an get it myself on the main avenue having about another 20 people around trying to get a taxi to go to the airport or to the city. The supervisor girl at the reception was rude when I complained about the minibar consume I didn't do She hunged up on me on the phone and when I reached to the reception she was even worst rude Seems like when you have a problem and need assistance no one cares to give you a hand Hotel's beach is confortable though to rest and have a nice and quiet stay. You better take the buffet for dinner because when you order from the menu takes very long!! 20 mins to bring you a water to your table after you order it and about an hour waiting for the main course Quality of the menu is not the best. Buffet ok Although me and my mom got food poisoned. And at the nursery we were told it "was a virus" No farmacy around to buy medicine. You better take some with you. Just in case. We ordered it over the phone and it took about an hour to get it. It was my third visit to this hotel and I could see less quality and not so good service as before. Although is one of the few hotels which private beach. if that is what you looking for I recommend it

Posted by on 29 Jan 2013

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5 out of 5

A GREAT ALL ROUND GETAWAY

It was our first trip to Cartagena;hopefully not our last as we'd love to go back to The Americas. Very friendly staff who even when busy gave impression of being relaxed and having time for you. Had we wanted to stay on site the whole time, there would have been plenty to do and we would like to make more use of the lovely swimming pool on another visit. Security in hotel was excellent and very reassuring.

Posted by on 19 Apr 2011

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3 out of 5
Chambre très bruyante Buffet de petit-déjeuner moyen

Posted by on 7 Aug 2019

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Comment from Hotel Management

8 Aug 2019 by General Management

Dear Anonymous, Thank you very much for your kind comments about the experience lived in the Hotel Las Américas Casa de Playa through Ebookers. Know honestly that we regret the disconformities caused, no doubt these will be taken into account in line with our process of continuous improvement. Remember that we will always be waiting for you at your home in Cartagena de Indias, because #LasAméricasIsMore

5 out of 5

Posted by on 5 Jun 2019

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Comment from Hotel Management

12 Jun 2019 by Gerencia General

Estimado Javier, Gracias por haber compartido su excelente calificación sobre la experiencia que vivida en el Hotel Las Américas Casa de Playa a través de Ebookers. Esperamos verle pronto en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás.

5 out of 5

Eindeutig das Beste in Cartagena

Das gewünschte Zimmer hat meine hohe Anforderungen voll erfüllt. Die Location ist unschlagbar und dieser natürliche Vorteil ist von dem Management am besten ausgenutzt, sodass Hotel, Strand und Meer in voller Eintracht, das heisst Harmonie, leben...

Posted by , from Ticino on 24 Feb 2018

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Comment from Hotel Management

28 Mar 2018 by Hotel Las Américas

Es un placer para nosotros recibir a través de Expedia los detalles acerca de su experiencia en el hotel Las Américas Casa de Playa. Su calificación es nuestro mayor compromiso por seguir ofreciendo un servicio con calidad cinco estrellas. Para nosotros es un gran orgullo saber que nuestros huéspedes nos reconocen y comparten públicamente su satisfacción luego de visitarnos. Nuestras relajantes piscinas, confortables habitaciones y maravillosos restaurantes la esperan para seducirle a usted y su familia nuevamente en esta su casa.

5 out of 5

Das beste in cartagena

Komme seit Jahren und mir gefällt es immer mehr...

Posted by on 15 Feb 2018

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Comment from Hotel Management

28 Mar 2018 by Hotel Las Américas

Es un placer para nosotros recibir a través de Expedia los detalles acerca de su experiencia en el hotel Las Américas Casa de Playa. Su calificación es nuestro mayor compromiso por seguir ofreciendo un servicio con calidad cinco estrellas. Para nosotros es un gran orgullo saber que nuestros huéspedes nos reconocen y comparten públicamente su satisfacción luego de visitarnos. Nuestras relajantes piscinas, confortables habitaciones y maravillosos restaurantes la esperan para seducirle a usted y su familia nuevamente en esta su casa.

4 out of 5

Für Familien mit kleineren Kindern sehr geeignet

Ideal für Familien mit Kindern wegen zahlreicher Möglichkeiten, z.B. Mehrere Pools. Sauberer Strand und nach 22 Uhr ist kaum noch jemand in der großzügigen Anlage unterwegs. Die Restauration ist eher durchschnittlich und das Personal mitunter orientierungslos. Ansonsten sind die Mitarbeiter freundlich und hilfsbereit.

Posted by on 25 Mar 2016

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Property Features

Las Americas Casa de Playa offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a waterslide. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar and a bar/lounge. Public spaces have free WiFi. A business centre and meeting rooms are available. Event space at this hotel measures 68415 square feet (6356 square metres) and includes a conference centre. A children's pool, a hot tub, and a fitness centre are also featured at the family-friendly Las Americas Casa de Playa. Free self parking is available. This 4-star Cartagena hotel is smoke free.

  • 250 guestrooms or units
  • 3 levels
  • 9 buildings
  • 2 bars by the pool
  • Conference rooms
  • 68415 sq ft of conference space
  • 6356 sq. m of conference space
  • Built in 1996
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas on the beach (surcharge)
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Dining venue
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

Las Americas Casa de Playa offers 250 accommodations with minibars and a safe. Rooms open to furnished balconies. Beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include a shower, dressing gowns, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Luxury bedding
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Mesón de Don Cristóbal – This beachfront restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.

Cumbal – This seafood restaurant specialises in Caribbean cuisine. Open daily.

Fogón del Navegante – This steakhouse only serves lunch. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a waterslide, Access to hot tub and a sauna.

Children aged under 12 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Miniature golf on site
  • Ecotours nearby
  • Golfing nearby
  • Fitness classes on site
  • Tennis lessons on site

Spa Services

SPA Las Américas has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa. There are hot springs/mineral springs on site.

  • Number of treatment rooms 3
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Hot tub in spa
  • Minimum age to access spa is 12
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

  • Contactless check-out is not available
  • Noise-free rooms not guaranteed
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Contactless check-in is not available
  • Cashless transactions are available
  • Smoke detector
  • Children stay free

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately COP 70000 for adults and from COP 70000 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Americas Casa Playa
  • Americas Casa Playa Hotel
  • Americas Casa Playa Hotel Las
  • Las Americas Casa Playa
  • Las Americas Casa Playa Hotel Cartagena
  • Las Americas Casa Playa Hotel
  • Las Americas Casa Playa Cartagena
  • Las Américas Casa Playa Hotel Cartagena
  • Las Américas Casa Playa Hotel
  • Las Américas Casa Playa Cartagena
  • Las Américas Casa Playa
  • Las Americas Casa de Playa
  • s Américas Casa Cartagena
  • Las Américas Casa de Playa
  • Las Americas Casa Cartagena
  • Las Americas Casa de Playa Hotel
  • Las Americas Casa de Playa Cartagena
  • Las Americas Casa de Playa Hotel Cartagena

You should know

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.