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ZiOne Luxury Hotel Cartagena

3.5 star property

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Photo gallery for ZiOne Luxury Hotel Cartagena

Terrace/patio
Superior Room with living Room | Terrace/patio
Front of property – evening/night
Superior Suite, 1 King Bed, Jetted Tub | Down duvets, minibar, in-room safe, soundproofing
View from property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping
  • Laundry

Explore the area

Map
Calle 5 # 3 - 14 - Bocagrande, Cartagena, 130001
  • Bocagrande Beach
    ‪3 min walk‬
  • Castillo Grande Beach
    ‪8 min walk‬
  • Cartagena de Indias Convention Center
    ‪5 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪20 min drive‬

Room options

View all photos for Junior Room, 1 King Bed, Non Smoking, Hot Tub

Junior Room, 1 King Bed, Non Smoking, Hot Tub | Down duvets, minibar, in-room safe, soundproofing

Junior Room, 1 King Bed, Non Smoking, Hot Tub

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room with living Room

Superior Room with living Room | Down duvets, minibar, in-room safe, soundproofing

Superior Room with living Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Jetted Tub

Superior Suite, 1 King Bed, Jetted Tub | Down duvets, minibar, in-room safe, soundproofing

Superior Suite, 1 King Bed, Jetted Tub

  • 100 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Business Room, 1 Double Bed, Non Smoking

Business Room, 1 Double Bed, Non Smoking | Down duvets, minibar, in-room safe, soundproofing

Business Room, 1 Double Bed, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Down duvets, minibar, in-room safe, soundproofing

Standard Room, 2 Double Beds, Non Smoking

  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Down duvets, minibar, in-room safe, soundproofing

Standard Room, 1 Double Bed, Non Smoking

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

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About this property

ZiOne Luxury Hotel Cartagena

Hotel with free breakfast, a short walk to Bocagrande Beach
This smoke-free hotel features an outdoor pool, a restaurant and a bar/lounge. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli and a rooftop terrace are on-site.
ZiOne Luxury Hotel Cartagena offers 51 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down duvets. 51-inch flat-screen televisions come with satellite channels.

This Cartagena hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at ZiOne Luxury Hotel Cartagena. During your stay, you're just a quick walk from Bocagrande Beach. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 3-minute walk from Bocagrande Beach and 5 minutes by car from Clock Tower
  • Airport shuttle service available for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at ZiOne Luxury Hotel Cartagena. Free self parking is available.

This 3.5-star Cartagena hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
ZiOne Luxury Hotel Cartagena has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 51-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for COP 150000.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: COP 150000.0 per night
  • Administrative fee: COP 9500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 900904020-2
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.
Property Registration Number RNT 60221

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

ZiOne Luxury Cartagena
Zione Cartagena Cartagena
ZiOne Luxury Hotel Cartagena Hotel
ZiOne Luxury Hotel Cartagena Cartagena
ZiOne Luxury Hotel Cartagena Hotel Cartagena

ZiOne Luxury Hotel Cartagena Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 212 out of 473 reviews
Rating 8 - Good. 127 out of 473 reviews
Rating 6 - Okay. 67 out of 473 reviews
Rating 4 - Poor. 29 out of 473 reviews
Rating 2 - Terrible. 38 out of 473 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean hotel
Stayed 1 night in Dec 2024

10/10 Excellent

LETY

Liked: Cleanliness, property conditions & facilities
Nice hotel
Stayed 1 night in Nov 2024

8/10 Good

LETY

Liked: Amenities
Nice hotel will stay again
Stayed 1 night in Nov 2024

10/10 Excellent

Victor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 5 nights in Nov 2024

10/10 Excellent

Oscar, Woodside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio 10/10
Stayed 3 nights in Nov 2024

8/10 Good

Hillary

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Me gustaría que fueran más atentos con la limpieza ya que el primer día no nos limpiaron hubo mucha lluvia y entro agua por la ventana y demoraron en secarlo y no pudimos usar las app de la tv de resto todo bien
Stayed 3 nights in Nov 2024

10/10 Excellent

maritza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustò el trato del personal, son muy amables. El desayuno es variado y delicioso.Es muy accesible.
Stayed 2 nights in Nov 2024

10/10 Excellent

MARY, Miami beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, rooftop pool and bar was a nice plus- beds were super comfy and couldn’t hear the people nextdoor which is always great. Breakfast was ok but we got there late- Anja(Anna?) was fantastic though and had the kitchen cook me up some eggs since the tray was empty.
Stayed 1 night in Nov 2024

10/10 Excellent

Tamara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Had an AMAZING stay at this hotel! Walking distance from the beach, restaurants and many places. This hotel was very updated and clean, best part was the AC of the room and hallway along with the rooftop pool and bar.
Stayed 2 nights in Oct 2024

6/10 Okay

Rashad

Liked: Cleanliness, staff & service, property conditions & facilities
Very tiny rooms. At a high price
Stayed 2 nights in Oct 2024

6/10 Okay

nicola

Travelled with partner
Small pool, poor selection of breakfast food , limited breakfast food choices and quantities.
Stayed 7 nights in Jun 2024

8/10 Good

JEFFERY

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience very close to everything.The staff was excellent
Stayed 5 nights in Oct 2024

10/10 Excellent

María Fernanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at ZiOne Luxury Hotel was very pleasant, it is located in an area with a lot of commerce around it and tourism options,
Stayed 4 nights in Aug 2024

10/10 Excellent

Ana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower drain clogged, mold on the shower tile grout, no hot water. Otherwise is nice!
Stayed 1 night in Sep 2024

2/10 Terrible

Lorena

Disliked: Cleanliness, staff & service, property conditions & facilities
The receptionists are very bad people, they want to ask for your information, give you your passport and take photos of your destination.
Stayed 3 nights in Aug 2024

8/10 Good

Jose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good average stay
It’s an average hotel for the price paid. Just needed it one night and it was good for what I needed it. Would stay here again.
Stayed 1 night in Aug 2024

6/10 Okay

janet

Travelled with family
It was ok
I always had to ask for towels. She flower was pug and the water didn’t drain, I ask them to fix it but they never did. The breakfast wasn’t any good. I ask more toast and they took more then 15mins look like they when to buy it. They ran off food quickly or they made only a little bit.
Stayed 3 nights in Aug 2024

4/10 Poor

John

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not in the best shape. The staff was not very friendly and the buffet was horrible. I normally serve myself at the buffet but they guard the food like it is gold here. I asked for a bigger helping of eggs and they literally said no. The coffee was very weak as if it was watered down and the juice also tasted watered down. We had 4 people and had to beg to get the 4th towel. I don’t usually give this a negative review but this service was horrible.
Stayed 4 nights in Aug 2024

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe and cleaness
Stayed 4 nights in Jul 2024

10/10 Excellent

Neme, Elmhurst

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jul 2024

8/10 Good

Adrian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general bien. El servicio del staff del hotel fue bueno, atento y amable. La habitación tenía problemas técnicos del sensor de tarjeta para encendido de luces y A/C, y el agua de la ducha no desaguaba rápido, por lo cual se empozaba.
Stayed 3 nights in Jul 2024

8/10 Good

tientse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a hood area with lots of commerce
Stayed 4 nights in Jul 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias
Stayed 3 nights in Jun 2024

8/10 Good

Giovanni

Liked: Cleanliness
Disliked: Staff & service
The hotel provides codes for your room on a piece of paper. That was really concerning for security reasons and the staff in the evening is quite rude and unfriendly.
Stayed 6 nights in Jun 2024