8/10 Good
Carson
28 Aug 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Great location!
Our cabin was a great home base for exploring Banff, Yoho, and Lake Louise area. Bed was comfortable, water was hot, and location was peaceful. We loved the soap from Rocky Mountain Soap Company!
Negatives: Shower dripped on the faucet and splashed on the floor while filling bathtub which was annoying. Also we had issues with the cleaning crew every day we were there. One day we came back and the trash had been tied up and left in the middle of the floor by the kitchen table. Another day, we came in and every light in the cabin was on (we had turned them all off). We came back another day and there were two big pieces of trash on the floor in the living area. We are assuming they fell out of the trash bags when being emptied. The final incident was when we came back at 4:30 pm and housekeeping had not been there yet. They knocked on the door at 5:00. We just handed our dirty towels out and asked for clean ones. Perhaps better training of the housekeeping crew would lead to a more efficient process.
Carson
Stayed 5 nights in Aug 2024