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Hotel de Castro

3.5 star property

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Photo gallery for Hotel de Castro

View from room
Spa
Interior
Interior
Interior entrance

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Gym
  • 24/7 front desk
  • Pool
  • Breakfast included

Explore the area

Map
Chacabuco 202, Castro, de Los Lagos, 5700271
  • Origenes
    ‪1 min walk‬
  • Museo Regional de Castro
    ‪3 min walk‬
  • Lillo Handicraft and Market Fair
    ‪4 min walk‬
  • Dalcahue (MHC-Mocopulli)
    ‪20 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room | Minibar, in-room safe, individually decorated, individually furnished

Standard Single Room

  • 12 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, individually decorated, individually furnished

Standard Twin Room

  • 16 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, individually decorated, individually furnished

Standard Double Room

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds

  • 28 sq m
  • Sea view
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed

  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Estación Hostel

  • Free WiFi
  • Breakfast available
  • Laundry
  • Living/dining area
5.0 out of 5, Exceptional, (8)
The price is CHF 55
for 1 night
22 Feb - 23 Feb
Estación Hostel

About this property

Hotel de Castro

Hotel in Castro with full-service spa and free breakfast
A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site.
Hotel de Castro offers 49 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
During your stay at Hotel de Castro, you're just a quick walk from Origenes. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the indoor pool
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Origenes and Museo Regional de Castro
  • Airport shuttle service available for a fee
Hotel de Castro offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A fitness centre, spa services, and a terrace are also featured at the business-friendly Hotel de Castro. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 3.5-star Castro hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.
Hotel de Castro has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
  • Indoor pool
  • Sauna
  • Hot tub
The following facilities are closed on Friday and Saturday:
  • Indoor pool
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CLP 20000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Hotel de Castro offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

Property is also known as

Hosteria De Castro Hotel Spa
Hosteria De Castro Spa
Hosteria De Hotel Castro
Hotel de Castro Hotel
Hotel de Castro Castro
Hotel de Castro Hotel Castro

Hotel de Castro Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 54 out of 113 reviews
Rating 8 - Good. 36 out of 113 reviews
Rating 6 - Okay. 11 out of 113 reviews
Rating 4 - Poor. 7 out of 113 reviews
Rating 2 - Terrible. 5 out of 113 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Gregory

Liked: Cleanliness, staff & service
Nice hotel with a great breakfast (and views!).
Stayed 3 nights in Jul 2024

10/10 Excellent

Deborah

Stayed 10 nights in Jul 2024

10/10 Excellent

Raúl Pablo

Stayed 3 nights in Mar 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We originally booked 3 nights, and we're in the old wing. Then, we extended for 2 more nights and stayed in the newer wing, for US$30 more per night. Totally worth it!!! What a view!!! We could just watch the wild life and sunrise from our sofa. The newer wing has an elevator and bigger rooms. Highly recommended!
Stayed 2 nights in Feb 2024

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, a very good hotel. We like the location and the staff. We have extended our stay here but 2 more nights, but in a bigger room, with a view. Parking was inadequate, and it didn't help that everyday, there are at least one imbecile who would take up more than one space. They do have a lower lot, but it's not easy to get in and out of it. The breakfast buffet is very nice.
Stayed 3 nights in Feb 2024

10/10 Excellent

Terry

Stayed 1 night in Feb 2024

8/10 Good

kerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, really nice area and not too far from metro.
Stayed 2 nights in Jan 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are staying in Castro, this might be a good choice. It's an interesting building built into a hillside with views of the harbour. The building was well designed but it's a little bit tired now. Staff were reasonably helpful. There was parking off the street and secure. Right in the downtown, an easy walk to restaurants, stores, the Mercado, etc.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mario

Stayed 1 night in Jan 2024

10/10 Excellent

Agner

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Janice

Stayed 2 nights in Nov 2023

10/10 Excellent

Gladys, Everett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and very spacious. Great view!
Stayed 1 night in Oct 2023

10/10 Excellent

Pablo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Giuliana, Santiago

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were rude, the hotel is very noisy, rooms are tiny, breakfast is insufficiently catered for with not even salt on the tables let alone a glass or a serviet. Don't go!
Stayed 4 nights in Apr 2023

2/10 Terrible

Liam

Travelled with partner
Disliked: Amenities, property conditions & facilities
Beautiful architecture that has been left to crumble. The entire hotel needs an overhaul. Room are small, uncomfortable and outdated. Strong sewage smell in bathroom that could not be rectified. Noisy inside and outside of the hotel so you could not leave the windows open at night and there is no air conditioning.

6/10 Okay

Eva

Stayed 4 nights in Jan 2023

6/10 Okay

JAMES

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check-in staff was poorly trained and rude

10/10 Excellent

Agner

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Professor Peter

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent

10/10 Excellent

Agner

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Good location. Good restaurant. Clean and spacious room. Only downside is ambience music it seems their only playlist is lounge version of lld rockhits.
Stayed 1 night in Sep 2022

4/10 Poor

FRANCISCA

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
There was fungus in the bathroom, in the shower and walls. Restaurant menu has a wide variety of food and drinks, service at the restaurant very nice, perfect. We had an issue but there was responsibility of the front desk, they did not take the guarantee of my stay and gave me the room key anyway. The person who was on night shift call us at 00.30am yelling at the phone to inform us the inconvenient they have and hang up meanwhile he was speaking on the phone. Front Desk knew that we leave next day at 06.00am, we notice that at our check-in twice. Next day I paid directly and the person (old man) was not able to empathize nor apologize. That manner made our stay difficult to enjoy and none of us feel welcome, safe and confortable.
Stayed 1 night in Aug 2022

8/10 Good

Agner

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Castro
Nice place to stay, excellent view, good restaurant, clean and comfortable rooms
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located (close to the catedral and town centre) and has comfortable, spacious bedrooms. There is a lovely view out over the water from the bedrooms and dining area.
Stayed 7 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location is great . Very good breakfast, nice staff. Property could use upgrade, parking could be not available but they parked the car next door in a secure lot. Will come back when in Castro again.
Stayed 2 nights in Jan 2019