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Diamond Suites and Residences

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Diamond Suites and Residences

Reception
Premium Double Room | Premium bedding, down duvets, memory-foam beds, minibar
Premium Double Room | Premium bedding, down duvets, memory-foam beds, minibar
Sun deck
Lounge

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • Gym
  • Breakfast available
  • Laundry
  • Room service

Explore the area

Map
No. 8 Apitong, Corner of Escario Street, Cebu, Cebu, 6000
  • Ayala Center
    9 min walk
  • Cebu Business Park
    9 min walk
  • Waterfront Cebu City Casino
    13 min walk
  • Cebu (CEB-Mactan - Cebu Intl.)
    32 min drive

Room options

View all photos for Premium Single Room

Premium Single Room | Premium bedding, down duvets, memory-foam beds, minibar

Premium Single Room

  • 35 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Premium Double Room

Premium Double Room | Premium bedding, down duvets, memory-foam beds, minibar

Premium Double Room

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Superior Room | Premium bedding, down duvets, memory-foam beds, minibar

Superior Room

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room

Premium bedding, down duvets, memory-foam beds, minibar

Deluxe Room

  • 45 sq m
  • Sleeps 2
  • 2 Double Beds

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About this property

Diamond Suites and Residences

Central hotel connected to a shopping centre in Cebu with free parking
An outdoor pool, a restaurant and a fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/cafe and a business centre.
Diamond Suites and Residences offers 102 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Memory foam beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
With your stay at Diamond Suites and Residences, you're connected to a shopping centre and just a quick walk from Ayala Center. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi and wired Internet
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • To-go breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Within a 15-minute walk of Ayala Center and Waterfront Cebu City Casino
  • Airport shuttle service available for a fee
Diamond Suites and Residences offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and meeting rooms are available. The business-friendly Diamond Suites and Residences also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Cebu hotel.

For a fee, guests can enjoy a to-go breakfast daily from 6:30 AM to 10:00 AM.
Diamond Suites and Residences has a restaurant serving breakfast, brunch, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast to-go available 6:30 AM to 10:00 AM for a fee: PHP 550 for adults and PHP 275 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 12:30 PM
Early check-in subject to availability
Early check-in fee: PHP 1000
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: PHP 1000
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Diamond Suites and Residences

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PHP 1200.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 1000 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately PHP 550 for adults and from PHP 275 for children
  • Airport shuttle fee: PHP 1350 per vehicle (one way)
  • Early check-in fee: PHP 1000 (subject to availability)
  • Late check-out fee: PHP 1000 (subject to availability)
  • Rollaway bed fee: PHP 1200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Diamond Suites and Residences offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Diamond Suites
Diamond Suites Cebu
Diamond Suites Hotel
Diamond Suites Hotel Cebu
Diamond Suites & Residences Cebu Island/Cebu City
Diamond Suites & Residences Hotel Cebu City
Diamond Suites And Residences
Diamond Suites Residences
Diamond Suites Residences
Diamond Suites Residences Cebu

Diamond Suites and Residences Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 87 out of 448 reviews" "
Rating 8 - Good. 183 out of 448 reviews" "
Rating 6 - Okay. 120 out of 448 reviews" "
Rating 4 - Poor. 38 out of 448 reviews" "
Rating 2 - Terrible. 20 out of 448 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Leonora

Disliked: Cleanliness, property conditions & facilities
Not good place for longer stay.
Stayed 16 nights in Jul 2024

2/10 Terrible

Rochele elro

Disliked: Cleanliness, property conditions & facilities
Gosh there comfort room is so bad
Stayed 2 nights in Jul 2024

6/10 Okay

James

Travelled with family
Liked: Staff & service
The bar was not properly stocked.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have a very good stay at the hotel..very hospitality staff,clean rooms and big as I imagine over all is a double thumbs up for me..thank you for the staff ang security person..
Stayed 4 nights in Jun 2024

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Property is dated. Aircon is windowtype and a bit noisy. Price was good if you are looking for affordable stay.
Stayed 2 nights in May 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diamond Review
Great Ayala location, larger than average comfortable room and family loved the breakfast...we will stay again the next time in town.
Stayed 1 night in May 2024

6/10 Okay

Ronald

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Willis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at Diamond Suites numerous times and have always enjoyed. Rooms are nice and the staff is fabulous. Dining is 5 star with a variety of choices.
Stayed 1 night in Jan 2024

10/10 Excellent

MA VICTORIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating staff, helpful & friendly.
Stayed 1 night in Dec 2023

8/10 Good

Ronald

Service
Stayed 21 nights in Aug 2023

4/10 Poor

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have been cleaner. Fan in bathroom did not work. Overall not happy with our stay. Less than minimum standards.
Stayed 1 night in Aug 2023

2/10 Terrible

Marie Gretchen, Toronto

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Booked with family with 2 small children. Staff was good at the front desk when we came in. However when we got out of the elevator to our room, there was a certain smell you could notice already. It was ok for us adults considering the building is old. Once we got in the room, the smell just got worse. Moldy, old wood, dusty smell combined. AC released dusty smell as well. We had to open the windows but ddnt help. Dim lighting like a dungeon. Booked for 4nights and we thought maybe we could stay for a night as we were tired from a long flight and probably the smell would go away. But to our surprise when we opened the bathroom, the smell and dust just got so much worse. The towels folded were dusty, stinky and a little wet (non negotiable!). As a person in uniform, I know my husband would be ok with some discomfort or untidiness but even him could not take it anymore. Kids and I just started coughing. This is our 12th hotel since we came in the Philippines and first time we experienced such a disgusting place. Photos were deceiving. Would have been nice, location wise, as it was walking distance to Ayala. But we did not want to ruin our last days of stay in the Phils. It was cheap. But you could also get same price with other hotels that have better condition. We checked out after over an hour in that room. Told the staff of our experience and he was kind enough to offer alternative room but we prefered to just stay where we know its clean and more comfortable.
Stayed 4 nights in Aug 2023

4/10 Poor

Ariel

Travelled with family
Disliked: Staff & service
The front staff wasnt too accomodating and interested in helping us out with dining references when asked aside from referring to their own restaurant. I also asked if they have a free shuttle from hotel to airport but was told it is busy and instead recommended hiring their contact and pay $2000 for van that would take us to the airport. The bathroom floor had water leaking from somewhere. It was always soaked whenever we come back from our tours.
Stayed 3 nights in Jul 2023

8/10 Good

Caridad Sonia Jane

Stayed 1 night in Aug 2022

8/10 Good

Lurelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s fine
Stayed 2 nights in Jul 2022

10/10 Excellent

Weneline

Stayed 1 night in Jun 2022

8/10 Good

Clark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice stay. but no cable tv during the day of stay
Stayed 1 night in May 2022

4/10 Poor

Brigido

Stayed 3 nights in Mar 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is terrible. Dirty and nothing like pictured. Dont get ripped off.
Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Mar 2020

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked because of price and Pool
Was not informed pool was under repair. One reason I booked here
Stayed 4 nights in Feb 2020

4/10 Poor

Stephen, Manila

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This probably one of the worst hotels I have stayed in for a long time and I have stayed in many hundreds. This hotel is trying to be something it is clearly not. The staff are clearly trying to operate around poor management instructions and policies, and most of their income would be generated I guess around functions. 1. Poor wifi signals throughout the building - a quick internet search shows this has been a common complaint, but clearly no one has done anything about it. 2. Hardly any water pressure through the shower 3. No hot water 4. Demand for a high security deposit on arrival, though room paid in full in advance 5. No phone in room 6. Demands to pay for any additional complimentary water - multiple times they were asking for 20 peso. 7. Room service food closes at 9:30pm, though this is not published anywhere. 8. Tired and dirty public areas, but rooms are clean 9. Staff trying their best. 10. This place is more like and should be branded, rather then ‘Diamond’ to ‘Bronze suites and residences’
Stayed 2 nights in Feb 2020

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 4 nights in Jan 2020

10/10 Excellent

HenryMuhlbach, Brandon, Manitoba Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel which we stayed in so far. It's smell clean and looks clean.
Stayed 2 nights in Jan 2020