2/10 Terrible
Ameer
Travelled with family
11 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Experience
My Money is not refunded. One of the worst experiences in my life, we checked in to the hotel late at 11Pm and The hotel gave me a room, not the one I booked. then the room is very very hot with no AC not working at all. The reception guys do not speak english, they were trying to help to fix the AC, every half an hour with reset and checking but didn't work. the room is as hot as an oven, you cannot even sit in it. not possible to sleep at all. although the weather outside in October was nice, but the room is very very hot and AC is working like heater only. after multiply tials by hotel reception guy, I asked for any different room to spend the night. but he sait it was fully occupied and the only thing is to refund. we left in the middle of the night at 3am at night having no place to sleep with all my bags and luggage, and looking for a hotel in the middle of the night. until today in decebmer, I keep chasing the hotel to refund my money for 2 nights that I reserved. but they keep telling tomorrow will talk to the accounts. no worries you will get refunded tomorrow. they keep saying tomorrow since last 40 days. I want my money back for the 2 nights that I didn't spend on Fri, Oct 25 - Sun, Oct 27
Ameer
Stayed 2 nights in Oct 2024