4/10 Poor
Edward
Travelled with partner
27 Jul 2023
Liked: Staff & service
Where to start?
Lets be positive...the staff were all very friendly and attentive and the manager (whose name I missed but has a nice dog) was very good in dealing with my complaint and said that she had only recently joined and recognised there was a lot to do.
The plan was to spend a couple of days at the hotel relaxing in the grounds and making use of the pool etc however we decided to cut short our stay due to a number of reasons;
Our room was the smallest in the Chateau and not really big enough for 2 people with two suitcases.
The mini bar could not be opened without rearanging the furniture first.
The ac was noisy even when off.
In the bathroom the toilet seat was broken and the shower head was leaking.
A bin was just laying on its side under the vanity unit...I didn't check to see if it was clean or dirty.
Generally the hotel is in need of a major upgrade. You can have an old property with old furnishings but they can still be maintained or replaced....the bathroom can be easily be bought up to date.
There would be more leeway but the price was 5 star but the hotel was nowhere near.
Edward
Stayed 2 nights in Jul 2023