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Comfort Inn Matthews - Charlotte

2.5 star property

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Photo gallery for Comfort Inn Matthews - Charlotte

Standard Room, 2 Queen Beds, Non Smoking | Down duvets, pillow-top beds, desk, laptop workspace
Down duvets, pillow-top beds, desk, laptop workspace
Seasonal outdoor pool
Down duvets, pillow-top beds, desk, laptop workspace
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • Breakfast included
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
1718 Windsor Crossing Dr., Matthews, NC, 28105
  • Novant Health Matthews Medical Center
    ‪3 min drive‬
  • Sportsplex at Matthews
    ‪5 min drive‬
  • Carolina Courts Indian Trail
    ‪8 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Down duvets, pillow-top beds, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Pool

Fairfield Inn & Suites by Marriott Charlotte Matthews

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.3 out of 5, Excellent, (1001)
The price is CHF 93
for 1 room
includes taxes & fees
5 Mar - 6 Mar
Fairfield Inn & Suites by Marriott Charlotte Matthews

About this property

Comfort Inn Matthews - Charlotte

Hotel in Matthews with free breakfast and 24-hour fitness centre
This smoke-free hotel features a 24-hour fitness centre, a 24-hour business centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business centre and conference space are on-site.
Comfort Inn Matthews - Charlotte offers 93 accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature down duvets. 32-inch LCD televisions come with premium cable channels. Fridges and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests aged under 15 years old are not allowed in the swimming pool or fitness facility.

The free breakfast at Comfort Inn Matthews - Charlotte gets high marks from our customers. During your stay, you'll be within walking distance of Novant Health Matthews Medical Center. Features include free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • 14 minutes by car from Spectrum Center and 14 minutes from Charlotte Convention Center
Comfort Inn Matthews - Charlotte offers its guests a 24-hour fitness centre and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and meeting rooms are available. Free breakfast is available daily. Event space at this hotel measures 1798 square feet (167 square metres) and includes conference space. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Comfort Inn Matthews - Charlotte. Free self parking is available.

This Matthews hotel is smoke free.

Guests are served a free buffet breakfast daily.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,798 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: USD 15
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 15 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in September and close in October.
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Comfort Inn Matthews - Charlotte.

Property is also known as

Comfort Inn Hotel Matthews
Comfort Inn Matthews
Comfort Inn Matthews Charlotte Hotel
Comfort Inn Matthews Charlotte
Matthews Comfort Inn
Comfort Inn Charlotte Hotel
Comfort Inn Matthews Charlotte
Comfort Inn Matthews - Charlotte Hotel
Comfort Inn Matthews - Charlotte Matthews
Comfort Inn Matthews - Charlotte Hotel Matthews

Comfort Inn Matthews - Charlotte Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 474 out of 1006 reviews
Rating 8 - Good. 299 out of 1006 reviews
Rating 6 - Okay. 119 out of 1006 reviews
Rating 4 - Poor. 67 out of 1006 reviews
Rating 2 - Terrible. 47 out of 1006 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin, Sugar Hill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent!
Stayed 1 night in Nov 2024

10/10 Excellent

Benjamin, Sugar Hill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome. Room was clean.
Stayed 2 nights in Nov 2024

10/10 Excellent

Connie

Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The guy that checked us in at night awesome guy
Stayed 2 nights in Nov 2024

8/10 Good

Dianne T

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great bed!
This was an older property,very small bathroom. It could use a cosmetic sprucing up,however,the most important thing to me in any hotel is the bed. My bed was absolutely perfect. I haven’t slept so well in a hotel bed in a very long time. Front desk staff were very friendly and helpful.
Stayed 1 night in Nov 2024

4/10 Poor

ian

Disliked: Staff & service, property conditions & facilities
Run down
Stayed 3 nights in Nov 2024

6/10 Okay

Stephanie

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Think Again About Staying. Pics are not accurate!
I was very disappointed when I checked in and entered my room. There was a strong musky smell that worsened when I turned on the air conditioning, prompting me to request a room change. The front desk attendant seemed agitated by my request. The second room still had a musky odor, but it was not as bad. Overall, neither room was as nice as the pictures on the website. Both rooms were cleaned but felt unclean. I would never stay here again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Linda

Stayed 3 nights in Oct 2024

10/10 Excellent

Juarissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are truly COMFORTABLE,CLEAN and AFFORDABLE
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smell
The people were very nice. The issue i had was the smell. It was terrible. The front desk lady was very nice and gave us a new room, but same smell. Then while staying, i saw air freshensers in the hall, the elevator. So they know its a problem for whatever reason.
Stayed 2 nights in Nov 2024

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Faisal

Liked: Staff & service
Disliked: Property conditions & facilities
The check-in process was efficient, and the receptionist greeted me in a friendly manner. I was required to provide a security deposit of $50. However, the cleanliness of the room was not satisfactory, particularly in the bathroom and on the bedroom carpet.
Stayed 2 nights in Nov 2024

6/10 Okay

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 3 nights in Nov 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Fast & friendly check in. Easy parking. Clean quiet comfortable room.
Stayed 1 night in Nov 2024

8/10 Good

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2024

10/10 Excellent

Laurel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very suitable stay
Stayed 2 nights in Nov 2024

8/10 Good

Curtiss

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jacob

Stayed 10 nights in Sep 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Kendra

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is extremely unclean. Once you are outside of the lobby the smell of mold and dampness is overwhelming. The room we were in had mold on the ceiling and the what looked like fecal residue behind the toilet. Just nasty!
Stayed 3 nights in Oct 2024

8/10 Good

renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great the ac made noise when it shut off but that was fixed so really nothings to complain about it was safe food eatery walkable great stay
Stayed 2 nights in Nov 2024

8/10 Good

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. The breakfast was set up nicely and looked very clean. The room was clean and the shower and water pressure was excellent.
Stayed 2 nights in Oct 2024

10/10 Excellent

TAKEAYA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024