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Comfort Inn Matthews - Charlotte

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Comfort Inn Matthews - Charlotte

Standard Room, 2 Queen Beds, Non Smoking | Down duvets, pillow-top beds, desk, laptop workspace
Down duvets, pillow-top beds, desk, laptop workspace
Exterior
Seasonal outdoor pool
Down duvets, pillow-top beds, desk, laptop workspace

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Breakfast included

Explore the area

Map
1718 Windsor Crossing Dr., Matthews, NC, 28105
  • Novant Health Matthews Medical Center
    3 min drive
  • Sportsplex at Matthews
    5 min drive
  • McAlpine Creek Greenway
    6 min drive
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    24 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Down duvets, pillow-top beds, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Quality Inn & Suites Matthews - Charlotte

Pool
Breakfast included
Parking included
Free WiFi
3.6 out of 5, Good, (1042)
The price is CHF 89
for 1 night
includes taxes & fees
10 Dec - 11 Dec
Quality Inn & Suites Matthews - Charlotte

About this property

Comfort Inn Matthews - Charlotte

Hotel in Matthews with free breakfast and 24-hour fitness centre
This smoke-free hotel features a 24-hour fitness centre, a 24-hour business centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business centre and conference space are on-site.
Comfort Inn Matthews - Charlotte offers 93 accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature down duvets. 32-inch LCD televisions come with premium cable channels. Fridges and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests aged under 15 years old are not allowed in the swimming pool or fitness facility.

The free breakfast at Comfort Inn Matthews - Charlotte gets high marks from our customers. During your stay, you'll be within walking distance of Novant Health Matthews Medical Center. Features include free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • 14 minutes by car from Spectrum Center and 14 minutes from Charlotte Convention Center
Comfort Inn Matthews - Charlotte offers its guests a 24-hour fitness centre and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and meeting rooms are available. Free breakfast is available daily. Event space at this hotel measures 1798 square feet (167 square metres) and includes conference space. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Comfort Inn Matthews - Charlotte. Free self parking is available.

This Matthews hotel is smoke free.

Guests are served a free buffet breakfast daily.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,798 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: USD 15
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 15 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in September and close in October.
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Comfort Inn Matthews - Charlotte.

Property is also known as

Comfort Inn Hotel Matthews
Comfort Inn Matthews
Comfort Inn Matthews Charlotte Hotel
Comfort Inn Matthews Charlotte
Matthews Comfort Inn
Comfort Inn Charlotte Hotel
Comfort Inn Matthews Charlotte
Comfort Inn Matthews - Charlotte Hotel
Comfort Inn Matthews - Charlotte Matthews
Comfort Inn Matthews - Charlotte Hotel Matthews

Comfort Inn Matthews - Charlotte Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 468 out of 1033 reviews" "
Rating 8 - Good. 324 out of 1033 reviews" "
Rating 6 - Okay. 125 out of 1033 reviews" "
Rating 4 - Poor. 72 out of 1033 reviews" "
Rating 2 - Terrible. 44 out of 1033 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Doveanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude frint desk attendant.
Stayed 1 night in Aug 2024

8/10 Good

Reagan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff great options for food and shopping in very close proximity. The property is a little older but it look like some renovation was being done. Bathrooms were not in greatest condition but clean.
Stayed 1 night in Aug 2024

4/10 Poor

Katie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was very musty and humid. The hallways have glade plugins at every outlet to cover the smell. We had a manager come switch our AC unit to “dry” mode which helped some with the humidity but it was just smelly in the room. The toilet seat was falling off, the towel hook on the door was falling off, there were stains and scrapes on the floors and doors. Just not a great property… Breakfast was ok - run of the mill hotel free breakfast. Bed was very comfy. Great shower pressure. Every employee we interacted with was very kind and friendly.
Stayed 2 nights in Aug 2024

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff polite courteous
Stayed 5 nights in Aug 2024

10/10 Excellent

Jose

Business traveller
Liked: Amenities
Stayed 2 nights in Aug 2024

6/10 Okay

Naomi

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is quiet and the bed linens are clean.and the AC works. However, it needs updated, the floors are sticky, the carpet is old, the room smells musty, the continental breakfast is food is tasteless and cheap, the eggs and sausage seem like they are frozen then microwaved to get hot. The pool needs cleaning.
Stayed 6 nights in Aug 2024

8/10 Good

Jacob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Yeimi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Mahesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Kizzy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Destiny

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Sterling

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible facility. Filthy bed filthy sheets filthy curtains filthy room. Hotel under construction. Absolurely horrific.
Stayed 3 nights in Aug 2024

4/10 Poor

Bryce, Clayton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wouldn't go back
Stayed 2 nights in Aug 2024

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special but not dirty very good stay
Stayed 1 night in Aug 2024

8/10 Good

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Clean. Reasonable. Aged. But undergoing Reno so should be good in next 6 months.
Stayed 1 night in Aug 2024

4/10 Poor

Deborah

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff at checking in was very friendly but the hotel smelled very strong of Marijuana and the shower in our bathroom was leaking and the floor was extremely wet and we had to keep wiping it up with towels. I have sarcoidosis and can’t stand smoke and I was unable to sleep because of coughing from the smell of Marijuana and we were told before checking in that we would be charged if we were smoking in our room which I don’t smoke at all.
Stayed 1 night in Aug 2024

8/10 Good

William

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was ok and it’s conveniently located close to restaurants and shopping areas. The room was clean but it needs to be updated. There were tears on the carpet and the ceiling needed to be repainted. They are remodeling the outside so hopefully they’ll remodel the rooms as well
Stayed 5 nights in Aug 2024

4/10 Poor

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had construction going on that we were not aware of. Windows were covered with some dirty plastic. Workers got there in the mornings and turned on some noisy engine. Breakfast was not good. Coffee did not taste good. Egg and sausage were like plastic.
Stayed 4 nights in Jul 2024

8/10 Good

Robin

Travelled with group
Liked: Staff & service
This property is definitely outdated but currently being upgraded on the outside. The staff were friendly and helpful.
Stayed 1 night in Aug 2024

4/10 Poor

Janice

Disliked: Cleanliness, staff & service, property conditions & facilities
1st, housekeeping never cleaned my room. They came in and took the towels and never cleaned or replaced the towels. When I 1st walked into the room it smelled old. The breakfast was food that I have no idea where they got it. Eggs that looked like round pancakes, muffins that tasted like it had been frozen for years. The outside of the property was being updated and there were construction materials everywhere. I would stay there again
Stayed 2 nights in Aug 2024

4/10 Poor

Juan

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The best staff, questionable building.
This place is headed in the right direction. The manager came a few times to handle a few issues that were IT or weather related, very amicable. Tabitha is the real MVP, she is patient, understanding of the systems and all moving parts, and very clear and direct about what needs to be done. The first shift 6am and 11am crew run this broken machine like a brand new yet. The breakfast lady and the cleaning staff are THE BEST! Thanks to them I never needed or had an issue with anything. Again, Tabitha is the real MVP she handled all challenges and curveballs like a pro and never ever deviated from the procedures. The manager was super efficient and was there at all hours of the day in the middle of storm, incredible guy. The staff make this place. the building is heading in the right direction i hope. The infrastructure is another story. The heating units and the door key entry apparatuses are antiquated. Give Tabitha and the cleaning staff a raise!!
Stayed 1 night in Jul 2024

8/10 Good

Raydeedra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and family loved the pool
Stayed 2 nights in Jul 2024

8/10 Good

Charles

Stayed 1 night in Jul 2024