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Charlottetown Inn & Conference Centre

3.5 star property

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Photo gallery for Charlottetown Inn & Conference Centre

Renovated Queen Suite- Main Building | Private kitchen | Coffee/tea maker, electric kettle
Indoor pool
Lobby
RENOVATED 1 QUEEN-MAIN BUILDING | Premium bedding, in-room safe, blackout curtains, soundproofing
Property entrance

Reviews

5.2 out of 10

Popular amenities

  • Gym
  • 24/7 front desk
  • Breakfast included
  • Housekeeping
  • Pool
  • Pet-friendly

Explore the area

Map
238 Grafton St, Charlottetown, PE, C1A1L5
  • Historic Charlottetown Waterfront
    ‪5 min walk‬
  • Confederation Centre of the Arts
    ‪7 min walk‬
  • Charlottetown Port
    ‪8 min walk‬
  • Charlottetown, PE (YYG)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, blackout curtains, soundproofing

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Renovated Standard 2 Queen beds - North building

Renovated Standard 2 Queen beds - North building | Premium bedding, in-room safe, blackout curtains, soundproofing

Renovated Standard 2 Queen beds - North building

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed

Suite, 1 Queen Bed | Premium bedding, in-room safe, blackout curtains, soundproofing

Suite, 1 Queen Bed

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, in-room safe, blackout curtains, soundproofing

Suite, 1 King Bed

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, blackout curtains, soundproofing

Standard Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Renovated Queen Suite- Main Building

Renovated Queen Suite- Main Building | Premium bedding, in-room safe, blackout curtains, soundproofing

Renovated Queen Suite- Main Building

  • Sleeps 2
  • 1 Queen Bed

View all photos for Unrenovated Queen Studio- North Building

Unrenovated Queen Studio- North Building | Premium bedding, in-room safe, blackout curtains, soundproofing

Unrenovated Queen Studio- North Building

  • Sleeps 2
  • 1 Queen Bed

View all photos for RENOVATED 1 QUEEN-MAIN BUILDING

RENOVATED 1 QUEEN-MAIN BUILDING | Premium bedding, in-room safe, blackout curtains, soundproofing

RENOVATED 1 QUEEN-MAIN BUILDING

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, in-room safe, blackout curtains, soundproofing

Standard Room, 1 Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated Deluxe Studio- North Building

Renovated Deluxe Studio- North Building | Premium bedding, in-room safe, blackout curtains, soundproofing

Renovated Deluxe Studio- North Building

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Lobby

Canadas Best Value Inn & Suites Charlottetown

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.0 out of 5, Very good, (1115)
The price is CHF 124
for 1 room
includes taxes & fees
7 Jun - 8 Jun
Canadas Best Value Inn & Suites Charlottetown

About this property

Charlottetown Inn & Conference Centre

Eco-certified hotel connected to the convention centre in Charlottetown with free breakfast
An indoor pool, a fitness centre and a 24-hour business centre are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and dry cleaning are on-site.
Charlottetown Inn & Conference Centre offers 143 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 15 years old are not allowed in the swimming pool without adult supervision. Guests aged under 16 years old are not allowed in the fitness facility.

Charlottetown Inn & Conference Centre's great location gets high marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from St. Paul's Church. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym
  • Just a 3-minute walk from St. Paul's Church and 4 minutes on foot from Public Archives and Records Office
  • Pets welcome for a fee (restrictions apply)
Charlottetown Inn & Conference Centre offers its guests an indoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is served daily. Event space at this hotel measures 6000 square feet (540 square metres) and includes conference space. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the eco-certified Charlottetown Inn & Conference Centre. Free self parking is available.

This 3.5-star Charlottetown hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 10:00 AM.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 6,000 square feet of conference space
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 16 April 2025 to 30 November 2025 (completion date subject to change). The following areas are affected:
  • Hallway
  • Meeting facilities
  • Selected guestrooms
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per day
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 17 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 17 children stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from Canada Select.

Property is also known as

Charlottetown Inn
Best Western Hotel Charlottetown
Charlottetown Best Western
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island
BEST WESTERN Charlottetown Hotel
Charlottetown Inn Conference Centre
Charlottetown & Conference
Charlottetown Inn & Conference Centre Hotel
Charlottetown Inn & Conference Centre Charlottetown
Charlottetown Inn & Conference Centre Hotel Charlottetown

Charlottetown Inn & Conference Centre Reviews

Reviews

5.2
Rating 10 - Excellent. 164 out of 1489 reviews
Rating 8 - Good. 244 out of 1489 reviews
Rating 6 - Okay. 306 out of 1489 reviews
Rating 4 - Poor. 339 out of 1489 reviews
Rating 2 - Terrible. 436 out of 1489 reviews

5.4/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

4.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Alecia

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I understand they are undergoing renovations but it seems that everywhere you look, things are torn apart, held together by tuck tape and just generally unkept. Not to mention salt stains on our room floor from a previous guest/staff member. The floors feel like they haven’t been cleaned for weeks and there a hairs in the bed.
Stayed 1 night in Feb 2025

2/10 Terrible

Katie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities

Mixed review

We went here for my girlfriend’s birthday, since we love PEI and don’t get to go super often. The room was very sweet, clean and organized. The bed was comfy, so was the couch and little chairs by the windows in the living room. The power did randomly go out around 11pm, and no information was given. I could hear people upset in the hallway, trying to figure out what happened. Went to ask what happened, they claimed it was the whole city but the buildings both across the street and beside had their lights on, also claimed it was scheduled? If it was scheduled, why was there no word of it during check in? The power was out for approximately 2-3 hours. So we decided to go to bed early, what else was there to do? In the morning, went for breakfast; there was muffins, bagels, cereal, coffee, tea and juice being served. The bagels were super dry, and the juice we had was very water downed to the point there was a colour difference in the cup and flavour. Afterwards, asked about the power situation again, was told I could talk with the manager after to see what could be done. Re-explained what happened to him. Just to be told it was the whole city (when I know it was not) and that we got a crazy good deal and that the same room we had would’ve easily been $400 dollars anywheres else. Not sure how that was a helpful comment, but there was nothing other than an apology for the inconvenience.
Stayed 1 night in Feb 2025

6/10 Okay

Sky

Stayed 2 nights in Jan 2025

2/10 Terrible

Shaun

Stayed 1 night in Feb 2025

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Jane

Really friendly staff, but the mattress in the room was really soft with a dip in the middle. Breakfast foods were very stale. Also so loud all night
Stayed 2 nights in Feb 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Under constructions
Stayed 1 night in Feb 2025

8/10 Good

Jason

Stayed 2 nights in Feb 2025

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is going through some renovations, other than that, our stay for two nights was comfortable, clean, quiet and warm. The breakfast is continental style; ceral, bagals, waffles etc. Pool was good. The beds are comfortable. We were visiting Holland College, so the hotel was perfectly placed. We would stay there again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jane

Liked: Cleanliness
Stayed 1 night in Jan 2025

4/10 Poor

Trevor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Braeden

Stayed 1 night in Jan 2025

4/10 Poor

Melanie

Disliked: Cleanliness, amenities, property conditions & facilities
There were areas under construction which I knew nothing about at the time of booking. To get to the breakfast I had to walk through an area that said enter at your own risk. The heating system did not work in the room for the first night, they offered to move me to a different room, the adjacent room rad red tuck tape holding the door shut. And even though there was a sign that said quiet zone the second night I could hear so much from the other room of people laughing and then someone banging on a door because they got locked out by their room mate.
Stayed 2 nights in Jan 2025

10/10 Excellent

paulette

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was great except for the 2 nights we were there was a bit loud. First night some girls tried to open our adjoining room door then the second night there was a girls that were very loud. But that happen at hotels
Stayed 2 nights in Jan 2025

4/10 Poor

Beverly, Sackville

Disliked: Staff & service, property conditions & facilities
Check in was friendly and went smoothly. The next morning there was no hot water. Totally unacceptable. I needed to be somewhere for 1pm. My check out was allowed to be later. When I contacted the front desk I was told that the furnace was started and it shouldn’t take long. After over an hour there still was no hot water. No happy with this at all as it doe not make me want to stay here again!
Stayed 1 night in Feb 2025

8/10 Good

Mike

Disliked: Amenities
Still under renovation. Room needs reno
Stayed 1 night in Feb 2025

6/10 Okay

Martine

Disliked: Property conditions & facilities
Good breakfast. Nice service. Under renos so sub par for hallways. Scary tunnel to other side.
Stayed 1 night in Jan 2025

2/10 Terrible

Cathy

Stayed 1 night in Jan 2025

10/10 Excellent

Charanjit Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Jan 2025

10/10 Excellent

Jayda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Nathan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Affordable stay in a nice area. The current renovations are noticable, but it's clear the place will be nice when construction is finished. Underground tunnel to the pool was cool. Pool was warm and clean.
Stayed 1 night in Jan 2025

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im going to start by saying i was worried becauae i read some unfavorable reviews. But i am so happy i booked anyway, it so surpassed my expectations. We were coming to visit Holland college and the location is perfect, my son could walk over and meet his friends, you are close to the waterfront and lots of choices to eat without having to drive. The hotel is going thru some renos, the lady that checked us in was so friendly, she even called the room shortly after we arrived to see if we were okay with the room. We stayed across the road from the main building and the room was so clean, no carpets, comfy beds and lots of pillows. We only stayed one night, but will definately return on our next trip
Stayed 1 night in Jan 2025

10/10 Excellent

Rose

Stayed 1 night in Jan 2025