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DoubleTree by Hilton Cheltenham-Cotswolds

4.0 star property

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Photo gallery for DoubleTree by Hilton Cheltenham-Cotswolds

Indoor pool
Reception
Front of property – evening/night
Terrace/patio
Indoor spa tub

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Spa

Explore the area

Map
Cirencester Road, Charlton Kings, Cheltenham, England, GL53 8EA
  • Cheltenham General Hospital
    ‪4 min drive‬
  • Imperial Gardens
    ‪5 min drive‬
  • University of Gloucestershire
    ‪5 min drive‬
  • Brize Norton (BZZ-RAF Brize Norton)
    ‪45 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Deluxe Room, 1 Double Bed, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Manor House Suite)

Suite, 1 King Bed, Non Smoking (Manor House Suite) | Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Suite, 1 King Bed, Non Smoking (Manor House Suite)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed, Non Smoking (Cosy)

Room, 1 Double Bed, Non Smoking (Cosy) | Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Room, 1 Double Bed, Non Smoking (Cosy)

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Single Beds, Non Smoking

Room, 2 Single Beds, Non Smoking | Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Room, 2 Single Beds, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Single Bed, Non Smoking

Room, 1 Single Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Room, 1 Single Bed, Non Smoking

  • 26 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Deluxe Room, 2 Single Beds, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Deluxe Room, 1 Queen Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Family Room, 1 King Bed

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 Queen Bed

Family Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Family Room, 1 Queen Bed

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

DoubleTree by Hilton Cheltenham-Cotswolds

Hotel in Cheltenham with full-service spa and fitness centre
This hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site.
DoubleTree by Hilton Cheltenham-Cotswolds offers 148 accommodations with laptop-compatible safes and a safe. This Cheltenham hotel provides complimentary wireless Internet access. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Cots/infant beds (complimentary) are also available.
An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

BEAUTY AT CHELTENHAM has couples treatment room(s). Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room.
Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton Cheltenham-Cotswolds. During your stay, you'll be close to Cheltenham Racecourse. Free WiFi in public areas, a full-service spa and an indoor pool are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy international cuisine and garden views while dining at Lake 52
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with body treatments, massages or body scrubs at BEAUTY AT CHELTENHAM
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 4-minute drive from Cheltenham General Hospital and a few minutes from Cheltenham Playhouse
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
DoubleTree by Hilton Cheltenham-Cotswolds offers its guests a full-service spa, an indoor pool, and Access to hot tub. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 2874 square feet (267 square metres) and includes conference space. A fitness centre, a sauna, and spa services are also featured at DoubleTree by Hilton Cheltenham-Cotswolds. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Cheltenham hotel.

For a fee, guests can enjoy a full breakfast on weekdays from 6:30 AM and 10 AM.
Lake 52 – Overlooking the garden, this restaurant specialises in international cuisine and only serves dinner. A children's menu is available.
Lilleybrook Bar – This bar specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
24-hour room service is available.

Languages

English, French, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured parking on site (GBP 5 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10 AM on weekdays and 7 AM to 11 AM on weekends; GBP 13.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lake 52
  • Lilleybrook Bar

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,874 square feet of conference space
  • 9 meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service

More

  • Ceiling fan
  • Connecting rooms available
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 22 July 2024 to 15 February 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Selected guestrooms
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night, plus a deposit of GBP 15.00 per night
  • Only dogs are allowed
  • Weight limit: 75 lb per pet
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per night
  • Breakage deposit: GBP 200.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 13.95 per person
  • Secured self-parking fee: GBP 5 per night
  • Pet deposit: GBP 15.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 14492104

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Doubletree Hilton Cheltenham Hotel
Hotel Cheltenham Park
Doubletree Hilton Cheltenham
DoubleTree By Hilton Cheltenham Charlton Kings
Cheltenham Park Hotel Charlton Kings
Doubletree by Hilton Cheltenham
DoubleTree by Hilton Cheltenham-Cotswolds Hotel
DoubleTree by Hilton Cheltenham-Cotswolds Cheltenham
DoubleTree by Hilton Cheltenham-Cotswolds Hotel Cheltenham

DoubleTree by Hilton Cheltenham-Cotswolds Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 353 out of 1000 reviews
Rating 8 - Good. 351 out of 1000 reviews
Rating 6 - Okay. 165 out of 1000 reviews
Rating 4 - Poor. 91 out of 1000 reviews
Rating 2 - Terrible. 40 out of 1000 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Rajeev

Business traveller
Disliked: Staff & service
Whole first day and night the heating in my room was not working. It was 5 degrees at daytime that day and zero degrees at night. Informed the staff twice, as first time the staff did nothing. Maintenance man came. Said he will see what he could do. Nothing really happened. Also explained to him the water pressure in the bathroom sink was as terrible. It was a trickle when you put the tap on. He just looked at it and said nothing and went out of the room. That whole area where the hotel is situated has terrible mobile connections. Even the Uber drivers said it's a place they hate to come to as the cell phone reception is so bad there.
Stayed 2 nights in Nov 2024

10/10 Excellent

Alwyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Kalpana

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room (King). Lovely facilities in the fitness suite and spa, the only downside was the cold showers in the changing rooms.
Stayed 1 night in Nov 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Would recommend and stay again lovely location and a trip to the ivy is recommend while you’re staying nearby
Stayed 4 nights in Aug 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Julie

Travelled with partner
Liked: Cleanliness, amenities
I was checked into another residents room, he and a friend were both in the room when I walked in which was extremely embarrassing.
Stayed 1 night in Nov 2024

6/10 Okay

David

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
The rooms are going under refurbishment which is great news however my room had no heating it the tower rail didn't work. There was an unpleasant and odor generally around the area
Stayed 1 night in Oct 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
2busi but enjoying life
They had a full service gym attached to the hotel which was excellent. The breakfast offered a nice variety on both hot and cold side. Rooms were a bit small but I wasn’t planning to dance in it and the beds were comfortable.
Stayed 2 nights in Oct 2024

8/10 Good

Katrina

Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Dirty Facilities and Cold Bedroom
Unfortunately my stay wasn't the best. Even though the staff were very friendly and helpful, the cleanliness and services let the hotel down. The pool changing rooms were dirty and the floor was pretty disgusting with matted hair and dirt. It looked like it hasn't been cleaned all day (I went at 8pm), even though there was 3 staff on the Spa desk. I was hoping for a relaxing swim, unfortunately there was clubbing music blasting out and an aqua aerobics session on. It would of been nice to know this as I wouldn't of wasted my time. The heating in the room was broken and the radiator didn't work. The lights also flickered and the duvet was very thin for winter months. There was a lovely girl on reception who swiftly brought me a mini radiator and another duvet, not ideal but my issue was resolved quickly. There are no lifts and some of the rooms are well away from reception or the restaurants, so it's a bit of a mission to get around with your bags. On a positive side, my room was an updated room and it was comfy and had all the amenities (apart from heating!). The gym was small, but of a very high standard with some brilliant equipment and much better than most hotels. The staff were also helpful and attentive.
Stayed 1 night in Oct 2024

6/10 Okay

Jasvir

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I was bit disappointed on our second day steam room and sona room was not working. We were not informed about this. We were also disappointed with the breakfast everything was cold. Staff was helpful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Hayleigh

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room needs a deep clean. Hot tub frothing with thick foamy layer.
Stayed 1 night in Oct 2024

8/10 Good

Mark, WALLINGFORD

Liked: Cleanliness, staff & service
Property is undergoing maintenance and was not advertised at time of booking. Hotel in general was good, excellent service, facilities and breakfast. Room in need of a refurb. Hopefully that’s part of the ongoing maintenance work.
Stayed 1 night in Oct 2024

2/10 Terrible

Narciza

Travelled with family
Disliked: Staff & service, property conditions & facilities
Food poison
I was with my daughters! We had the same breakfast exept my youngest one had scrambled eggs! She became so I'll with food poison for 4 days! Very disappointed!!!
Stayed 1 night in Oct 2024

8/10 Good

Becci

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely stay again
Great quality room, spacious and high quality. Great shower , powerful and good temperature. Comfortable bed and bedding. Possibly higher tog duvet would be a suggestion but was very comfortable. Great breakfast options and quality
Stayed 1 night in Oct 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities
Not so good. Work was being done near our room. There was a door to the outside near our room left open which made it cold. Furniture was being moved around and we heard people talking in the corridor outside our room early in the morning.
Stayed 1 night in Sep 2024

10/10 Excellent

Sanjay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfectly located property to visit Cheltenham. The facilities are great and the staff very welcoming. The breakfast was fantastic!
Stayed 2 nights in Sep 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Gavin

Liked: Staff & service
The hotel and staff was exceptional my only concerns the night I stay was quite noisy as think weddings guests were staying also. So my room wasn’t soundproof as stated plus disturb twice by knocking on door by drunk guests at wrong door number. Apart from that I honestly enjoyed my stay .
Stayed 1 night in Sep 2024

8/10 Good

Greg

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2024

6/10 Okay

Martin, Diss

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This was obviously a very good hotel previously, and probably will be again once its renovation has been completed, but at the moment the 21st century isn’t its friend… principally, the lack of a lift (which doesn’t seem to be mentioned anywhere in its publicity) is a pretty significant drawback. That aside, staff are great…
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ms Zoe
Easy check in and lovely clean room. Had breakfast in my room and this was served in good time and presentation good.
Stayed 1 night in Sep 2024