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Jurys Inn Cheltenham

4-star property
Gloucester Road, Cheltenham, England 044 511 21 42
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3.9 out of 5
Good!
See all 12 ebookers Reviews

"Staff was not friendly apart from the elderly staff at breakfast, they where very attentive and helpful. I wouldn't stay her again! " More

By a verified traveller on Mon 29 Aug 2022

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Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room (Double and Single)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room Double and Single bed

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Leonardo Hotel Cheltenham. During your stay, you'll be close to Cheltenham Racecourse. Features include free WiFi in public areas, plus an indoor pool and a restaurant.

  • Free WiFi
  • Enjoy Modern European cuisine while dining at Bar and Grill
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 4-minute drive from Imperial Gardens and a few minutes from University of Gloucestershire

Leonardo Hotel Cheltenham ratings based on 12 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Leonardo Hotel Cheltenham

Everyone (5) Business (1) Couples (3) Family (4) Friends (1)
3 out of 5
Staff was not friendly apart from the elderly staff at breakfast, they where very attentive and helpful. I wouldn't stay her again!

Posted by , from Mitcham on 29 Aug 2022

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Comment from Hotel Management

6 Sep 2022 by Peter

Dear Belinda. Im sorry you wouldnt choose to stay with us again, and im sorry you felt our team let you down. We do hope in the future you give us another chance and we look forward to having that opportunity

4 out of 5
Overall good hotel..decent rooms and pool. The restaurant menu is not the best but plenty of options to eat out around the hotel

Posted by on 14 Apr 2022

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Comment from Hotel Management

25 Apr 2022 by Peter

Thank you Suposh for you great review and we hope to see you again soon

3 out of 5
It was good but we were located right where the bins were and every morning the bin men woke us up! The glass bottles was the worst, sounded like the window was open. Pillows are also very uncomfortable. Hotel was in a good location for where we needed to be though.

Posted by on 5 Jan 2020

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Comment from Hotel Management

10 Jan 2020 by Peter

Thank you for your review and please accept our apologies you were woken by out waste collections. I do hope we have the chance to welcome you back and please do let us know next time you are in town Kind regards Peter Hendry

4 out of 5
Well appointed hotel on outskirts of Cheltenham with parking

Posted by , from Buckinghamshire on 10 Aug 2018

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Comment from Hotel Management

13 Aug 2018 by Peter

Dear Roger Thank you for your review and great to read you liked our hotel. We look forward to seeing you again Kind regards Peter Hendry

5 out of 5

Lovely hotel

Lovely hotel, easy access from M5 J10 and short car jiyrmey into Cheltenham. Good I hotel was good and great to be able to use pool and gym. Staff really helpful and friendly. Room was smart and very comfortable. Highly recommend hotel.

Posted by , from malvern on 16 Feb 2018

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Comment from Hotel Management

1 Mar 2018 by Peter

Dear Fran Thank you for a great review and great to see our location was perfect for you. Thank you for your kind team member comments and hope to see you soon Peter Hendry - General Manager

5 out of 5

Very friendly staffs

Great experience However swimming pool needs some Maintenance.

Posted by , from London on 30 Dec 2017

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4 out of 5

Handy for visiting family.

Pros: Pool. Spacious air conditioned room with new bedding.
Cons: Breakfast. Had to ask for bacon, cups, croissants ! Car park barrier was temperamental !
Location: Worcester cathedral
Spent 3 nights over weekend. Just had breakfast one day. Used as base for seeing family so searched for best price.

Posted by , from Lancaster on 11 Jul 2017

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4 out of 5

Great hotel, friendly staff & easy access to town

Pros: Breakfast was brilliant. Staff very helpful. Beds very comfortable.
Cons: It would have been nice to have veggy sausages as an option at breakfast
Location: Only £9 for a taxi into Cheltenham with huge choice of bars, shops and restaurants.
The hotel was undergoing refurbishment but this did not impact on our stay. We hd a triple room with three comfy single beds and a large flat screen TV. The room was clean and the shower very powerful. All the staff were great! The night receptionist Jo ordered us a Dominos pizza at 3am and made sure it was delivered to our room! The hot tub and use of the pool were perfect to relax in. The breakfast was brilliant, with a full all you can eat buffet including full English breakfast. It only cost £9 in a taxi to get into Cheltenham. We would definitely stay here again.

Posted by , from G on 17 Oct 2016

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3 out of 5

Location, location, location

The best thing about this hotel is the staff. They were friendly, helpful, patient and went that extra mile. The big drawback is the location as it is at least a 10 minute DRIVE to the town centre. Charging to park as a guest seems a little penny pinching.

Posted by on 13 Oct 2014

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4 out of 5

Fab family Easter weekend

No complaints.....lovely staff who were very friendly.The house keeping staff,Debbie and team were awesome.Children, 3 and 6 were well fed and loved the pool.

Posted by on 23 Apr 2014

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About the Jurys Inn Cheltenham

Location Gloucester Road, Cheltenham, England GL51 0TS

Property Features

Leonardo Hotel Cheltenham offers its guests an indoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. A business centre and meeting rooms are available. Public spaces have free WiFi. The eco-certified Leonardo Hotel Cheltenham also features a vending machine, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee. This Cheltenham hotel is smoke free.

  • 122 guestrooms or units
  • 3 levels
  • Conference rooms
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: Cheltenham Spa Station (2.6 km / 1.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Leonardo Hotel Cheltenham offers 122 accommodations with coffee/tea makers and a hairdryer. 28-inch flat-screen televisions come with cable channels. Bathrooms include a shower. This Cheltenham hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Nightly turndown service
  • Hairdryer
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.

Bar and Grill – This restaurant specialises in Modern European cuisine and only serves breakfast.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

Guests must contact this property in advance to reserve access to the heated pool

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve access to the heated pool. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Reservation might be required for some facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Heated pool access (reservations required)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 16 per person
  • Self-parking fee: GBP 7 per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cheltenham Thistle Hotel
  • Jurys Inn Cheltenham
  • Jurys Cheltenham
  • Thistle Hotel Cheltenham

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property

This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.