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Best Western Mountainbrook Inn

2.5 star property

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Photo gallery for Best Western Mountainbrook Inn

Exterior
Lobby
Exterior
Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View | Iron/ironing board, free WiFi, bed sheets
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Laundry
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
3811 Soco Road Route 19, Maggie Valley, NC, 28751
  • Maggie Valley Gem Mine
    ‪2 min walk‬
  • Fantasy Golf & Game Room
    ‪3 min walk‬
  • Maggie Valley Opry House
    ‪4 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Standard Room, 1 King Bed, Non Smoking, Balcony | Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View | Iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

  • Mountain view
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Mountainbrook Inn

Hotel with free breakfast, near Maggie Valley Festival Grounds
Along with an outdoor pool, this hotel has a snack bar/deli and a 24-hour business centre. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool and laundry facilities are on-site. Housekeeping is available once per stay.
Best Western Mountainbrook Inn offers 50 air-conditioned accommodations with coffee/tea makers and a hairdryer. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with premium cable channels. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Best Western Mountainbrook Inn gets high marks from our customers. During your stay, you're just a quick walk from Maggie Valley Gem Mine. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a 24-hour business centre, a computer and laundry facilities
  • Guests have great things to say about the location and the breakfast
  • Within a 15-minute walk of Maggie Valley Festival Grounds and Stompin' Ground
There's a snack bar/deli on site. Free breakfast is available. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. An outdoor pool, barbecue grills, and a vending machine are also featured at Best Western Mountainbrook Inn. Free self parking is available.

Smoking is allowed in designated areas at this Maggie Valley hotel.

Guests are served a free breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • In the mountains
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Mountainbrook
Best Western Mountainbrook Inn
Best Western Mountainbrook Inn Maggie Valley
Best Western Mountainbrook Maggie Valley
Mountainbrook Inn
Best Western Maggie Valley
Best Western Mountainbrook Hotel Maggie Valley
Maggie Valley Best Western
Mountainbrook Maggie Valley
Best Western Mountainbrook Inn Hotel
Best Western Mountainbrook Inn Maggie Valley
Best Western Mountainbrook Inn Hotel Maggie Valley

Best Western Mountainbrook Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 522 out of 1005 reviews
Rating 8 - Good. 338 out of 1005 reviews
Rating 6 - Okay. 87 out of 1005 reviews
Rating 4 - Poor. 29 out of 1005 reviews
Rating 2 - Terrible. 29 out of 1005 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Marcelo

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Marcelo

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I think they don't clean when people leave the hotel, I found 2 beer caps on the bed under the blanket, I stayed 3 days and they didn't clean it, they didn't change the towels for clean ones. I won't be going back.
Stayed 3 nights in Nov 2024

8/10 Good

Jane

Liked: Staff & service
This property is rather old and worn. Staff was friendly and price was fair.
Stayed 1 night in Nov 2024

10/10 Excellent

Xuanye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
It’s a small hotel in a small town. The location is very convenient for going to the great smoky mountains national park and Asheville. Room is clean and relatively new. It’s quiet at night. Free breakfast is included. Plenty of free parking on site.
Stayed 1 night in Oct 2024

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, nice people
Stayed 3 nights in Nov 2024

10/10 Excellent

debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best moderately-priced hotel in Maggie Valley.
Stayed 1 night in Nov 2024

8/10 Good

Scott

Stayed 1 night in Sep 2024

8/10 Good

Kimberlee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 2 nights in Nov 2024

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do wish it had an indoor pool but we really enjoyed the safe and comfortable feeling of the property. Everyone was nice and helpful, we will consider staying there again if we are in the area.
Stayed 2 nights in Nov 2024

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
It was fine. They did not offer custodial service, replenish towels, etc . We had to go to the office and ask. Not the most friendly.
Stayed 3 nights in Sep 2024

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2024

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff.
Stayed 1 night in Oct 2024

6/10 Okay

Randolph

Stayed 2 nights in Sep 2024

10/10 Excellent

leonard

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast options were very good and the woman working the front desk and the breakfast area was very efficient, knowledgeable and helpful. One of the best we have ever experienced in that position.
Stayed 1 night in Sep 2024

10/10 Excellent

Len and Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the free breakfast. The woman working the front desk in the mornings was very helpful, knowledgeable and efficient.
Stayed 4 nights in Sep 2024

8/10 Good

Daniel

Liked: Cleanliness
It was ok, I was expecting something a little better since it was Best Western
Stayed 1 night in Sep 2024

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, easy check in and out. Will stay again
Stayed 1 night in Sep 2024

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

LISA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and did not reek of cigarette smoke as most older locations normally do.
Stayed 1 night in Sep 2024

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
The room was good for what we paid.
Stayed 1 night in Sep 2024

6/10 Okay

Melissa, Greenville

Disliked: Property conditions & facilities
Rooms humid and musty
Stayed 3 nights in Sep 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Derwin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and the breakfast was very good
Stayed 4 nights in Sep 2024

10/10 Excellent

MELISSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024