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Holiday Inn Express & Suites Sylva - Western Carolina Area, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express & Suites Sylva - Western Carolina Area, an IHG Hotel

Indoor/outdoor pool
Pool
Exterior
Free daily buffet breakfast
BBQ/picnic Area

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Gym
  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
26 Rufus Robinson Road, Sylva, NC, 28779
  • Oaks Gallery
    18 min walk
  • Tuckasegee River
    2 min drive
  • Country Side Bowling Lanes
    3 min drive

Room options

View all photos for Standard Room, 2 Queen Beds

Blackout curtains, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Comm, Accessible Tub)

Room amenity

Suite, 2 Queen Beds, Accessible (Comm, Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Room amenity

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Blackout curtains, iron/ironing board, cots/infant beds, free WiFi

Standard Room

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower) | Blackout curtains, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Blackout curtains, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Room amenity

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Extra Floor Space)

Standard Room, 2 Queen Beds (Extra Floor Space) | Blackout curtains, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 2 Queen Beds (Extra Floor Space)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express & Suites Sylva - Western Carolina Area, an IHG Hotel

Hotel in Sylva with free breakfast and fitness centre
This hotel features a fitness centre, a 24-hour business centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and laundry facilities are on-site.
Holiday Inn Express & Suites Sylva - Western Carolina Area, an IHG Hotel offers 67 air-conditioned accommodations with coffee/tea makers and complimentary newspapers. 42-inch LED televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility or hot tub.

Our customers tell us that they can't get enough of the free breakfast at Holiday Inn Express & Suites Sylva - Western Carolina Area, an IHG Hotel. During your stay, you're just a quick walk from Nantahala National Forest. Enjoy features like free WiFi in public areas and free self-parking, plus a gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Amenities include free newspapers in reception, a 24-hour business centre and a meeting room
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the breakfast
  • Steps from Nantahala National Forest and a 1-minute drive from Oaks Gallery
A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is available daily. Event space at this hotel measures 388 square feet (36 square metres) and includes conference space. A fitness centre, barbecue grills, and a vending machine are also featured at Holiday Inn Express & Suites Sylva - Western Carolina Area, an IHG Hotel. Self parking is free.
Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 388 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 1:30 AM
Early check-in subject to availability
Early check-in fee: USD 50
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
  • Indoor pool
The following facilities are closed on Friday and Saturday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 10.00 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 50 (subject to availability)
  • Crib (infant bed) fee: USD 10.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Holiday Inn Express & Suites Sylva - Western Carolina Area, an IHG Hotel.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Stes Dillsboro-Western Carolina
Holiday Inn Express Stes Dillsboro-Western Carolina
Holiday Inn Express Sylva Western Carolina Area Hotel
Holiday Inn Express Western Hotel
Holiday Inn Express Sylva Western Carolina Area
Holiday Inn Express Western
Holiday Inn Express Hotel Stes Dillsboro Western Carolina
Holiday Inn Express Suites Sylva Western Carolina Area

Holiday Inn Express & Suites Sylva - Western Carolina Area, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 496 out of 881 reviews" "
Rating 8 - Good. 243 out of 881 reviews" "
Rating 6 - Okay. 67 out of 881 reviews" "
Rating 4 - Poor. 37 out of 881 reviews" "
Rating 2 - Terrible. 38 out of 881 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Beth

I tried to reschedule this stay due to the effects of Hurricane Helene. I was told Expedia could not contact the hotel. So I was charged 100 percent of the reservation cost by Expedia, even though we never stayed there. In this area near Sylva all the schools were closing, and they were expecting major flooding. I would not use Expedia. Hilton let me change my reservation when the weather became bad there too, and we were able to drive back to GA. Use Hilton Honors not Expedia.
Stayed 1 night in Sep 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great. Many selections. Hot tub was cleaning and working well. Hotel looked new or recently refurbished. Staff was friendly.
Stayed 3 nights in Sep 2024

10/10 Excellent

Phyllis, knob noster

Stayed 1 night in Aug 2024

6/10 Okay

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok. The room never really got to my temperature comfort level. Had several issues with the TV but the maintenance tech was kind and resolved the issues in my room.
Stayed 2 nights in Sep 2024

2/10 Terrible

Donna, Rineyville

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Mayra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time staying here, while visiting my daughter. Very close to Cullowhee and surrounding areas. Would recommend always.
Stayed 2 nights in Aug 2024

2/10 Terrible

Desmond

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Andy

Business traveller
Stayed 2 nights in Aug 2024

10/10 Excellent

Melissa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in a beautiful area but conveniently close to the highway. Clean, open, and relaxing lobby.
Stayed 2 nights in Aug 2024

6/10 Okay

Claire

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nice clean hotel. Unfortunately, we booked and paid more than surrounding hotels for the purpose of using the pool and hot tub. Both were closed due to "chemical issues." I honestly don't think they should charge full price if their main amenity is closed. If we had been informed ahead of time we would have canceled and stayed somewhere else.
Stayed 1 night in Aug 2024

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and comfortable. Felt safe and quiet.
Stayed 2 nights in Aug 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Everything was great. It truly was a hidden gem for me and the family.
Stayed 2 nights in Jun 2024

10/10 Excellent

Teri Lynn

Travelled with family and small children
Liked: Amenities
Friendly staff
Stayed 1 night in Jul 2024

10/10 Excellent

Jeffery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is new and our rooms were great. The staff was very helpful and nice. We will definitely stay here again also the prices are affordable.
Stayed 2 nights in Aug 2024

10/10 Excellent

kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On regular creamer for coffee disappointing!
Stayed 1 night in Jul 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The amenities
Stayed 2 nights in Jul 2024

10/10 Excellent

Nilmini

Travelled with family
Liked: Amenities
Clean
Stayed 1 night in Jul 2024

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing place
Stayed 1 night in Jul 2024

10/10 Excellent

Felicia, Clinton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Comfortable beds and great free breakfast.
Stayed 2 nights in Jun 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has been renovated recently, very nice.
Stayed 2 nights in May 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Dianna, Forsyth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was absolutely amazing!!
Stayed 1 night in Jul 2024

8/10 Good

Tara

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here based on the reviews. They were right! Nice rooms, comfy beds, clean, quiet, good breakfast - it did not disappoint! Will definitely stay again.
Stayed 2 nights in Jul 2024