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Crowne Plaza Chester, an IHG Hotel

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Crowne Plaza Chester, an IHG Hotel

Designer store
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Breakfast, lunch, dinner served; British cuisine
Reception
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

Explore the area

Map
Trinity Street, Chester, England, CH1 2BD
  • Chester Town Hall
    ‪2 min walk‬
  • The Rows of Chester
    ‪2 min walk‬
  • Chester Cathedral
    ‪5 min walk‬
  • Chester (CEG-Hawarden)
    ‪32 min drive‬

Room options

View all photos for Premium Room, 1 King Bed (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed (Super King)

7.0 out of 10
Good
(2 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Multiple Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Multiple Beds

  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Sofa Beds

View all photos for Premium Room, 1 King Bed, View (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed, View (Super King)

8.8 out of 10
Excellent
(11 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room

8.8 out of 10
Excellent
(11 reviews)
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 Bedroom (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite, 1 Bedroom (Super King)

  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 1 Queen Bed with Sofa bed

7.8 out of 10
Good
(16 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Premium Room, 1 Queen Bed, View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 Queen Bed, View

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(21 reviews)
  • 19.8 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 2 Single Beds

8.0 out of 10
Very good
(16 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 Queen Bed

8.8 out of 10
Excellent
(5 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (Super King)

Standard Room, 1 King Bed (Super King) | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed (Super King)

8.2 out of 10
Very good
(16 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

The Mill Hotel & Spa

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Breakfast included
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4.4 out of 5, Excellent, (1772)
The price is CHF 170
for 1 room
includes taxes & fees
1 Feb - 2 Feb
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About this property

Crowne Plaza Chester, an IHG Hotel

Eco-certified hotel with full-service spa and health club
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a sauna are on-site. Housekeeping is available on request.
Crowne Plaza Chester, an IHG Hotel offers 160 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

Children aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 3 treatment rooms. Services include deep-tissue massages, facials, body treatments and manicures and pedicures.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

The breakfast at Crowne Plaza Chester, an IHG Hotel gets high marks from our customers. During your stay, you're just a quick walk from Chester Town Hall. Free WiFi in public areas, a full-service spa and an indoor pool are available.
  • Free WiFi
  • Enjoy British cuisine while dining at Stables Bar & Grill
  • English breakfast served weekends for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with deep-tissue massages, facials or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Just a 5-minute walk from Chester Cathedral and 6 minutes on foot from Chester Racecourse
Crowne Plaza Chester, an IHG Hotel offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 11 meeting rooms. Event space at this hotel measures 10269 square feet (954 square metres) and includes a conference centre. A hot tub, a sauna, and multilingual staff are also featured at the eco-certified Crowne Plaza Chester, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Chester hotel is smoke free.

For a fee, guests can enjoy a English breakfast on weekends from 7:00 AM and 10:30 AM.
Stables Bar & Grill – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Hungarian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (GBP 17 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: GBP 16.95 for adults and GBP 9.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Stables Bar & Grill

Things to do

  • Bicycle storage
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (10,269 square foot of space)

Outdoors

  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests parking at this property must register their car details with reception. Failure to comply with the parking terms and conditions will result in a fine.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 16.95 for adults and from GBP 9.95 for children
  • Self-parking fee: GBP 17 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 7:30 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chester Crowne Plaza
Crowne Plaza Chester
Crowne Plaza Hotel Chester
Crowne Plaza Chester Hotel Chester
Crowne Plaza Chester Hotel
Crowne Plaza Chester
Crowne Plaza Chester, An Ihg
Crowne Plaza Chester an IHG Hotel
Crowne Plaza Chester, an IHG Hotel Hotel
Crowne Plaza Chester, an IHG Hotel Chester
Crowne Plaza Chester, an IHG Hotel Hotel Chester

Crowne Plaza Chester, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 554 out of 1001 reviews" "
Rating 8 - Good. 320 out of 1001 reviews" "
Rating 6 - Okay. 76 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay in Chester. Great service from friendly staff 😊
Stayed 1 night in Oct 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but not a quiet room
Only reason marked down, we found the hotel rooms to be quite noisy compared with other locations.We had a snorer next door and kept one of us awake!
Stayed 2 nights in Oct 2024

8/10 Good

Joanne

Liked: Staff & service
The best part of this property are the employees that make it run. I’d like to give a shout out to the kitchen staff. Especially Maria the cook, and William and Tayanne. They went above and beyond to make my stay comfortable and they made us feel welcomed to the Chester community.
Stayed 4 nights in Oct 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cupboard door furniture was in poor repair - the handle just falls of as it is not securely fixed to the door. Like all hotels there are not enough hangers in the closet. I know I could ask for more, but I should not have to do this. Otherwise, I'm totally happy with the facilities and condition.
Stayed 1 night in Oct 2024

10/10 Excellent

Mrs j Rowan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Stayed there following Chester marathon. Room was nice with a bath. Loads of nice touches lots of charging points in room and usb chargers. Plenty of tea coffee biscuits and bottles of water. Best thing was the staff who were all very good especially in the restaurant for dinner and a breakfast
Stayed 1 night in Oct 2024

10/10 Excellent

Vanessa, Rossendale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable and convenient hotel with good food & service.
Stayed 1 night in Jun 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

LEE

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Generally good but the dining hall looked messy due to large number of uncleared breakfast tables. Simple to address. Hotel car parking could do with signage on main road to help people find it. I would stay again.
Stayed 2 nights in Sep 2024

8/10 Good

mark

Liked: Staff & service, amenities
Stayed 1 night in Sep 2024

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to theatre
Stayed 1 night in Sep 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated within easy walking distance of city centre shops, the cathedral and Chester racecourse. All the hotel staff were very welcoming, helpful and friendly. The bedroom had everything required including coffee and tea making facilities. The restaurant offered a good breakfast and a good selection of meals for dinner. We also enjoyed a bit of time in the swimming pool. Excellent.
Stayed 5 nights in Sep 2024

8/10 Good

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, comfortable and spacious. The staff were amiable and the breakfast was very good. Very pleasant, calm atmosphere throughout the hotel. The only negative was there was some road noise, but this was due to the fabric and design of the building.
Stayed 1 night in Sep 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Michael

Stayed 1 night in Sep 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing lovely friendly staff, beautiful hotel, great spa facilities. We had an amazing time and would like to revisit. Thank you
Stayed 1 night in Sep 2024

10/10 Excellent

Mrs Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Julie

Stayed 1 night in Sep 2024

10/10 Excellent

vaughan

Liked: Amenities
Stayed 1 night in Sep 2024

6/10 Okay

Helen

Stayed 2 nights in Aug 2024

8/10 Good

Rollon

Business traveller
Liked: Staff & service, room comfort
Good location, but a bit dated.
Nice location, now with plenty on offer from the New Indoor Chester Market on the door step. Advice to use the council car park under the hotel, a lot cheaper than the one provided that is almost full every night.
Stayed 2 nights in Jun 2024

10/10 Excellent

Jamie

Stayed 4 nights in Aug 2024

10/10 Excellent

Liberata, Plantation

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The convenience to everywhere in the centre. Breakfast was delicious. Parking was great.
Stayed 2 nights in Aug 2024

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty hotel in centre of Chester. Main attraction is the swimming pool which is very nice. The kids had fun for hours. Main drawback is inadequate parking so very stressful if you arrive when it's full and have to hang around waiting for someone to leave. Has electric car charging points but some people park in these spots out of desperation and it isn't monitored. Chris on reception was amazing, so friendly and helpful. All the staff were friendly, even the cleaners. The restaurant has a very nice breakfast buffet with a good range on offer but nothing for vegans. Michael went the extra mile and got the kitchen to make something suitable. The chef Joe used my own pancake recipe to make me vegan pancakes. So appreciate the extra effort from both these members of staff. Dinner service was very disorganised - so waited too long for our order to be taken and then for dessert to be ordered and finally for the table to be cleared and eventually had to go to the desk to ask for the bill a second time. Again nothing for vegans and no flexibility to make things fresh without cheese, etc. But appreciated the flowers on the tables and friendliness of staff. The food was very good.
Stayed 2 nights in Aug 2024