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Mercure Chester Abbots Well Hotel

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Mercure Chester Abbots Well Hotel

Indoor pool, pool loungers
Reception
Garden
Superior Suite, 1 Double Bed | In-room safe, desk, iron/ironing board, free cots/infant beds
Indoor wedding

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Bar
  • Gym
  • Pet-friendly
  • Room service

Explore the area

Map
Whitchurch Road Christleton, Chester, England, CH3 5QL
  • Grosvenor Park
    ‪4 min drive‬
  • Roman Amphitheatre
    ‪4 min drive‬
  • Eastgate Clock
    ‪4 min drive‬
  • Chester (CEG-Hawarden)
    ‪29 min drive‬

Room options

Family Room, Multiple Beds (2 Adults and 2 Children)

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Classic Room, 2 Single Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Classic Room, 2 Single Beds

7.0 out of 10
Good
(6 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed | In-room safe, desk, iron/ironing board, free cots/infant beds

Superior Suite, 1 Double Bed

  • 24.0 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Classic Double Room, 1 Double Bed

8.0 out of 10
Very good
(36 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (Classic)

Family Room (Classic) | In-room safe, desk, iron/ironing board, free cots/infant beds

Family Room (Classic)

7.6 out of 10
Good
(7 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed | In-room safe, desk, iron/ironing board, free cots/infant beds

Privilege, Double Room, 1 Double Bed

8.6 out of 10
Excellent
(4 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed (Compact)

Double Room, 1 Double Bed (Compact) | In-room safe, desk, iron/ironing board, free cots/infant beds

Double Room, 1 Double Bed (Compact)

7.2 out of 10
Good
(18 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

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Exterior

The Mill Hotel & Spa

Pool
Breakfast included
Spa
Free WiFi
4.4 out of 5, Excellent, (1770)
The price is CHF 150
for 1 room
includes taxes & fees
1 Feb - 2 Feb
The Mill Hotel & Spa

About this property

Mercure Chester Abbots Well Hotel

Eco-certified hotel with full-service spa and fitness centre
A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site. Housekeeping is available on request.
Mercure Chester Abbots Well Hotel offers 126 accommodations with a safe and coffee/tea makers. LED televisions come with satellite channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Chester hotel provides complimentary wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Feelgood Club. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

The breakfast at Mercure Chester Abbots Well Hotel gets high marks from our customers. During your stay, you'll be within walking distance of Chester Music Theatre. Features include free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine while dining at The Brasserie
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the breakfast and the clean guestrooms
  • Just a 4-minute drive from Grosvenor Park and 5 minutes from University of Chester
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Mercure Chester Abbots Well Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A children's pool, a fitness centre, and spa services are also featured at the eco-certified Mercure Chester Abbots Well Hotel. Free self parking is available.

This 4-star Chester hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
The Brasserie – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Bulgarian, English, French, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 17.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Abbots Well Chester
Chester Abbots Well
Mercure Abbots Chester
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Mercure Hotel Abbots Well
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Mercure Chester Abbots Well Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 310 out of 1002 reviews" "
Rating 8 - Good. 322 out of 1002 reviews" "
Rating 6 - Okay. 168 out of 1002 reviews" "
Rating 4 - Poor. 119 out of 1002 reviews" "
Rating 2 - Terrible. 83 out of 1002 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have enjoyed my stay. It was a little noisy in the night with a buzzing noise but overall staff were lovely and the lobby very nice and well presented. The room was clean and bed comfortable. I booked the hotel at last minute and it was decently priced. I will definitely use again.
Stayed 1 night in Oct 2024

10/10 Excellent

Joe

Stayed 1 night in Oct 2024

10/10 Excellent

Alfred

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an excellent stay. The facilties were excellent and staff polite and professional.
Stayed 1 night in Oct 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, room comfort
Enjoyable stay but a bit dated
Overall the hotel is functionally good and clean but some of the decor is dated and a few cracked tiles etc. Food is average and expensive with the 10% service charge added even to drinks ordered at bar (incidentally I don't like this prices were high enough compared to other hotels to include enough to pay staff adequately and any tips should be under the control of customers for good service). The pool area again was good but busy at times with lessons etc and comes with jacuzzi, steam room and sauna. Again a little dated/in need of maintenance compared with other hotels but functionally perfectly ok. Next to park and ride which is good for visiting the city. Could have been a 5 with a few changes but gave it a 4 as we did still really enjoy our stay.
Stayed 3 nights in Oct 2024

8/10 Good

Claire

Liked: Cleanliness, staff & service
Nice stay
Lovely one night stay. Lukas at the pool was lovely a friendly and helpful
Stayed 1 night in Oct 2024

6/10 Okay

William

Stayed 1 night in Oct 2024

10/10 Excellent

Rhys

Stayed 1 night in Oct 2024

8/10 Good

Cat

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and lovely inside, welcome message on the room tv titled me as a Mr and not Miss. only downside was bed wasn’t too comfy but apart from that the stay was good. Staff were friendly
Stayed 1 night in Oct 2024

10/10 Excellent

Rhys

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Graham, Redhill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Joe

Stayed 1 night in Sep 2024

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Although our room was a bit dated, it was clean and quiet.
Stayed 2 nights in Oct 2024

6/10 Okay

Gareth

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Ok
Rooms need and update and USB sockets repaired, all broken.
Stayed 2 nights in Oct 2024

8/10 Good

Malissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal place to rest your head, staff were really friendly. Pool area was dated.
Stayed 1 night in Sep 2024

8/10 Good

Peter

Stayed 1 night in Sep 2024

8/10 Good

Chris

Stayed 1 night in Sep 2024

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great . Menu for Bar and room service very limited .
Stayed 1 night in Sep 2024

8/10 Good

veronica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Modern bedroom, access to the gym/pool, but changing rooms poor. Restaurant nice, but very slow service. Food excellent.
Stayed 1 night in Sep 2024

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Mary

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Mrs Heather Colbourn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab place to stay in Chester and would stay again
Stayed 1 night in Sep 2024

8/10 Good

Harry

Liked: Cleanliness, staff & service, room comfort
Nice hotel - great location
Nice hotel - a little tired in places - great location for our plans. Two nights, used the restaurant and would stay again
Stayed 2 nights in Sep 2024

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2024