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Mercure Chester Abbots Well Hotel

4.0 star property

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Photo gallery for Mercure Chester Abbots Well Hotel

Indoor pool, pool loungers
Indoor wedding
Garden
Reception
Superior Suite, 1 Double Bed | In-room safe, desk, iron/ironing board, free cots/infant beds

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Bar
  • Gym
  • Pet-friendly
  • 24/7 front desk

Explore the area

Map
Whitchurch Road Christleton, Chester, England, CH3 5QL
  • Grosvenor Park
    ‪4 min drive‬
  • Eastgate Clock
    ‪4 min drive‬
  • The Rows of Chester
    ‪4 min drive‬
  • Chester (CEG-Hawarden)
    ‪21 min drive‬

Room options

Family Room, Multiple Beds (2 Adults and 2 Children)

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Classic Room, 2 Single Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Classic Room, 2 Single Beds

  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed | In-room safe, desk, iron/ironing board, free cots/infant beds

Superior Suite, 1 Double Bed

  • 24.0 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Classic Double Room, 1 Double Bed

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (Classic)

Family Room (Classic) | In-room safe, desk, iron/ironing board, free cots/infant beds

Family Room (Classic)

  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed | In-room safe, desk, iron/ironing board, free cots/infant beds

Privilege, Double Room, 1 Double Bed

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed (Compact)

Double Room, 1 Double Bed (Compact) | In-room safe, desk, iron/ironing board, free cots/infant beds

Double Room, 1 Double Bed (Compact)

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

The Mill Hotel & Spa

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, (1806)
The price is CHF 123
for 1 room
includes taxes & fees
7 Mar - 8 Mar
The Mill Hotel & Spa

About this property

Mercure Chester Abbots Well Hotel

Eco-certified hotel with full-service spa and fitness centre
A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site. Housekeeping is available on request.
Mercure Chester Abbots Well Hotel offers 126 accommodations with a safe and coffee/tea makers. LED televisions come with satellite channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Chester hotel provides complimentary wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Feelgood Club. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

The breakfast at Mercure Chester Abbots Well Hotel gets high marks from our customers. During your stay, you'll be within walking distance of Caldy Valley Nature Park. Features include free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine while dining at The Brasserie
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 4-minute drive from Grosvenor Park and 5 minutes from University of Chester
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Mercure Chester Abbots Well Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A children's pool, a fitness centre, and spa services are also featured at the eco-certified Mercure Chester Abbots Well Hotel. Free self parking is available.

This 4-star Chester hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
The Brasserie – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Bulgarian, English, French, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from February 17 2025 to February 20 2025 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Spa
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 17.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Abbots Well Chester
Chester Abbots Well
Mercure Abbots Chester
Mercure Abbots Well
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Mercure Abbots Well Hotel
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel
Mercure Hotel Abbots Well
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Mercure Chester Abbots Well
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Mercure Chester Abbots Well Hotel Hotel Chester

Mercure Chester Abbots Well Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 316 out of 1000 reviews
Rating 8 - Good. 317 out of 1000 reviews
Rating 6 - Okay. 165 out of 1000 reviews
Rating 4 - Poor. 118 out of 1000 reviews
Rating 2 - Terrible. 84 out of 1000 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Liam

Stayed 1 night in Nov 2024

6/10 Okay

Morne

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Everything was pretty much fine. The only problem was there were large brown stains on the sheets of my bed.
Stayed 1 night in Nov 2024

6/10 Okay

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

William

Stayed 1 night in Nov 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small Niggle
Check in was good and hotel staff all very friendly and helpful. Only slight negative for me is that I suffer from allergies - (dogs) and presume the room is one which allows dogs but even though the room was clean the I did suffer all night and into the next day.
Stayed 1 night in Nov 2024

8/10 Good

Alice

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It is the second time.i have booked to stay. This time brought my dog and stayed an.extra day longer. Customer service is good. Feel the room.booked was good value for money. Hotel asscessable to cannel, Chester ans main attration. Chester Zoo
Stayed 2 nights in Nov 2024

2/10 Terrible

sarah louise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Crismel

Stayed 3 nights in Nov 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night. The stay was amazing and the bed was so comfortable. Close to Cheshire oaks for shopping so perfect all round hotel
Stayed 1 night in Nov 2024

10/10 Excellent

kayley

had an amazing spa break , will definitely be staying again. had food and drink at the bar and was all delicious
Stayed 1 night in Nov 2024

8/10 Good

Zara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Kurt

Business traveller
Liked: Staff & service, property conditions & facilities
Rooms were fine. Bar was extortionately priced. Shower wasn’t hot enough
Stayed 2 nights in Nov 2024

10/10 Excellent

Darren

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful sauna and steam to enjoy as part of your stay. Also breakfast was a 10 out of 10
Stayed 1 night in Nov 2024

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, clean cool and quiet rooms and a fantastic breakfast
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

4/10 Poor

Ausra

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Noel

Travelled with family
Stayed 1 night in Oct 2024

10/10 Excellent

ioan

Stayed 3 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Susan

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2024

8/10 Good

Mr Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Super helpful staff
Great location for Park & Ride into Chester and super helpful staff. Although clean and tidy, the rooms are close to needing a refresh. Apart from that it was just what we needed at an excellent room rate
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
Poor service
The hotel looked a bit run down and in need of refurbishment. The service in the restaurant and bar food area was terrible. I ate at the hotel three times during my stay purely for convenience. The first night i ate in the bar food area and ordered dessert at the same time as my main. My main came out within 5 minutes so was obviously reheated. I then waited 20 minutes after my main was collected and no dessert appeared. When I went to the bar to check where it was they realised that they had forgotten to send the order to the kitchen. On the 2nd and 3rd nights I didnt even get to the stage of being able to order a dessert as I was waiting 20 minutes after i finished my main for somebody to come and clear my plateand take my dessert order. I gave up at this stage and had to go to the till to make payment. Not very impressive!
Stayed 4 nights in Oct 2024