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Hotel Casa Corazón

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Casa Corazón

Lake
Bed sheets
Exterior
Exterior
Interior detail

Reviews

6.0 out of 10

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

Map
521 Avenida Costera, Magisterial, Mun, Othon P Blanco, Bacalar, QROO, 77930
  • Cenote Esmeralda
    6 min walk
  • Cenote Negro
    16 min walk
  • Balik
    2 min walk
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    36 min drive

Room options

View all photos for Family Room

Bed sheets

Family Room

  • 18 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Room

Bed sheets

Standard Room

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Bed sheets

Standard Double Room

  • 1.5 sq m
  • Partial lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Special

Bed sheets

Standard Special

  • Partial lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Triple Room

Bed sheets

Classic Triple Room

  • 1.5 sq m
  • Partial lake view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Quadruple Room

Bed sheets

Family Quadruple Room

  • 1.5 sq m
  • Partial lake view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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About this property

Hotel Casa Corazón

Hotel with free parking, near Lake Bacalar
This smoke-free hotel features a coffee shop/cafe, concierge services and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden. Limited housekeeping is available.
Hotel Casa Corazón offers 14 accommodations. Bathrooms include a shower. Housekeeping is provided on a limited basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel Casa Corazón, you're just a quick walk from Cenote Esmeralda. You'll find features such as free WiFi in public areas and free self-parking, plus a coffee shop/cafe.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Services include a concierge and tour or ticket assistance
  • On-site recreation includes kayaking
  • 6 minutes on foot from Cenote Esmeralda and a 3-minute drive from Lake Bacalar
There's a coffee shop/cafe on site. WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at Hotel Casa Corazón. Self parking is free.

This 3-star Bacalar hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free self parking on site

Food and drink

  • A coffee shop/cafe

Things to do

  • Kayaking

Guest services

  • Concierge services
  • Housekeeping (limited availability)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 9:00 PM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Host will greet you

Pets

  • Pets and service animals are not allowed at Hotel Casa Corazón

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property does not have a front desk. This property doesn't offer after-hours check-in. The host will greet guests on arrival.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Corazon
Casa Corazon Bacalar
Casa Corazon Inn
Casa Corazon Inn Bacalar
Casa Corazon Hotel Bacalar
Casa Corazon
Hotel Casa Corazón Hotel
Hotel Casa Corazón Bacalar
Hotel Casa Corazón Hotel Bacalar

Hotel Casa Corazón Reviews

Reviews

6.0
Rating 10 - Excellent. 36 out of 209 reviews" "
Rating 8 - Good. 46 out of 209 reviews" "
Rating 6 - Okay. 45 out of 209 reviews" "
Rating 4 - Poor. 28 out of 209 reviews" "
Rating 2 - Terrible. 54 out of 209 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yesenia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I love the quietness of this place and the easy access to the lagoon at this property.
Stayed 4 nights in Jul 2024

2/10 Terrible

Rafael

Stayed 2 nights in Jun 2024

6/10 Okay

Victor

Liked: Staff & service
Disliked: Cleanliness, amenities
Buen lugar, tranquilo y seguro. La sección de la laguna donde está muy bonita, los decks y área de sillas es muy buena. Podría mejorar en ofrecer servicio de restaurante
Stayed 1 night in Jan 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great access to lagoon.
Stayed 3 nights in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Yesenia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service was great. My husband and I were comfortable. The location is perfect, 10 min walking to the beach, and 15 min walking to el centro.
Stayed 6 nights in Jul 2023

4/10 Poor

Kamala

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No muy limpio no tenían agua caliente al siguiente día no tenia agua para bañarme ni tampoco servicio ese cafe
Stayed 1 night in Jan 2023

2/10 Terrible

Gibrahan

Stayed 1 night in Aug 2022

4/10 Poor

Frank, Durham

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Kayaks and life vests were under repair so not available for use. Rooms are very simple - our bed had hair all over it so had to have manager replace sheets - polyester sheets. No A/C - suffered worst hot night in bed - did not sleep.
Stayed 2 nights in Jul 2022

10/10 Excellent

Ulises

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay reslly cordialand accommodating staff.
Stayed 1 night in Jun 2022

4/10 Poor

Karina

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
El lugar del hotel está increíble, el personal poco servicial y las habitaciones dejaban mucho que desear.
Stayed 2 nights in Apr 2022

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the openness of the property and and the plants and trees that provided shade.
Stayed 5 nights in Dec 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It's very basic, ok if you're bagpacking only
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Disliked: Staff & service
Place is OK . Good location and access to the shore using the rented kayaking was good . Just be sure to remember how to get back
Stayed 1 night in Mar 2021

2/10 Terrible

Verónica, Nyc

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty Room, bathroom door doesn’t closet and smell’s horrible.. property in really really rundown
Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ada corazón, do not stay there!
Room was filthy in very bad shape. Mirror dirty, stinky loose and dirty, faucet was a rusted tube, no hot water, one night stand broke and one pulled out off the wall, cheap towels, the lagoon area was very dirty. Not a good place. We stayed at a lot wonderful hotel the next day, casa Maria, for less than casa corazón and the view was magnificent, room excellent w/tv.
Stayed 1 night in Aug 2020

2/10 Terrible

Lucy, California

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was calling this place they never answer me I arrived there no body was there to open de door And at ending look for other hotel to stay I would like my money back even today I’m trying to calling this place to see can do something but they never answer until today they haven't answered me or give my money back
Stayed 1 night in Aug 2020

8/10 Good

JOEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
I was good location. Service can be improved. Overall a Nice place to stay
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Decent place. Nice view of the lagoon. Friendly staff and helpful with information. Not a five star but decent for the price
Stayed 6 nights in Sep 2019

2/10 Terrible

Paty F.

Bacalar casa corazon
Not flexible at all. Do not accept cancellation even if you give notice 24 hrs before. Small beds. Dirt on sheets. Shower with no pressure and shower carpet really disgusting. No potable water in the room. They charged us more money to change room (we did prefer 2 beds instead of one (our mistake at the moment of the reservation) and did berrely accept to give us back the extra for the 2nd night that we did want to cancel. We did not like our experience in this place.
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The worst experience of my life and I actually started a process with Expedia Leto get my money back. It was a rat hole, dirty, no water for toilets or drink. The beds were on cement, no air conditioning, the worst service ever. Horrible experience
Stayed 1 night in Mar 2019

4/10 Poor

Christa

Disliked: Staff & service, property conditions & facilities, room comfort
Good location, terrible hotel
The hotel has a great location, however it was really expensive for the conditions that it offers. The bed was really hard, the bathroom had a horrible smell, the shower terrible.
Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No water at faucet , no internet in rooms, the windows wouldn’t lock , dirty floors
Stayed 2 nights in Jan 2019