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Urban Bacalar Hotel

2.5 star property

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Photo gallery for Urban Bacalar Hotel

Design Room | Iron/ironing board, free WiFi, bed sheets
Double Room, 1 Double Bed, Pool View | View from room
Exterior
Restaurant
Sun deck

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
Av 19-C, Reg 12, MZ 22, Lote 5 y 6, Bacalar, QROO, 77930
  • Lake Bacalar
    ‪5 min walk‬
  • Polytechnic University of Bacalar
    ‪17 min walk‬
  • Laguna Bacalar Ecological Park
    ‪2 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪37 min drive‬

Room options

View all photos for Double Room, 1 Double Bed, Non Smoking

Double Room, 1 Double Bed, Non Smoking | Garden view

Double Room, 1 Double Bed, Non Smoking

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Design Room

Design Room | View from room

Design Room

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Double Room, 1 Double Bed, Pool View

Double Room, 1 Double Bed, Pool View | View from room

Double Room, 1 Double Bed, Pool View

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Urban Bacalar Hotel

Hotel with free parking, a short walk to Lake Bacalar
This hotel features an outdoor pool, a restaurant and concierge services. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, a computer station and tour/ticket assistance.
Urban Bacalar Hotel offers 20 air-conditioned accommodations, with free toiletries. Flat-screen televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead. This Bacalar hotel provides complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Urban Bacalar Hotel , you're just a quick walk from Lake Bacalar. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • Just a 5-minute walk from Lake Bacalar and a 2-minute drive from Laguna Bacalar Ecological Park
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. An outdoor pool, a terrace, and multilingual staff are also featured at Urban Bacalar Hotel . Free self parking is available.

Smoking is allowed in designated areas at this Bacalar hotel.

Urban Bacalar Hotel has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site

Food and drink

  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 48.85 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
The host will greet guests on arrival.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Urban Bacalar Hotel
Urban Bacalar
Urban Bacalar Hotel
Urban Bacalar Hotel Hotel
Urban Bacalar Hotel by MIJ
Urban Bacalar Hotel Bacalar
Urban Bacalar Hotel Hotel Bacalar

Urban Bacalar Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 40 out of 131 reviews
Rating 8 - Good. 53 out of 131 reviews
Rating 6 - Okay. 17 out of 131 reviews
Rating 4 - Poor. 10 out of 131 reviews
Rating 2 - Terrible. 11 out of 131 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rustic stay. Wold recommend for bypasses
Stayed 1 night in Apr 2024

8/10 Good

Hector, Moreno Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property are all great! They all go above and beyond to make your stay comfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Away from lake
Stayed 1 night in Jul 2023

10/10 Excellent

Juan Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar y el personal muy amable!
Stayed 3 nights in Jun 2023

6/10 Okay

Jose

Stayed 2 nights in Jun 2023

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Alexis

Travelled with group
Liked: Staff & service
Disliked: Amenities
The staff was very friendly and helpful and the breakfast was included and very tasty. Our room was bare bones, the toilet didn't seem to work properly and we were kind of concerned the sheets hadn't been properly cleaned. Other than that, we'd recomdend this hostel still to anyone simply because of the friendliness of the staff.
Stayed 2 nights in Apr 2023

8/10 Good

Irasema

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar para dormir y relajarte, el desayuno estaba delicioso y buen servicio
Stayed 1 night in Mar 2023

8/10 Good

jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Si eres una persona que no le gustan los lujos y quiere estar entre la naturaleza y la quietud se los recomiendo.
Stayed 1 night in Jan 2023

2/10 Terrible

Alfredo, MIAMI GARDENS

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
THE PLACE IS IMPOSSIBLE TO FIND AT NIGHT BETWEEN THE UNLITE HIGH BUSHES; LOOKS LIKE A KIDNAPPING SET
Stayed 1 night in Nov 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Nayeli

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Beautiful property, sheets were always dirty getting clean towels seemed to always be an issue as well Jas having hot water in the room or water overall. Far from downtown, you have to get a cab leading to an over priced price.
Stayed 7 nights in Jun 2022

8/10 Good

Claudia

Stayed 4 nights in May 2022

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service, breakfast, and maid service.
Stayed 3 nights in Mar 2022

8/10 Good

Ivette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

4/10 Poor

Abraham Mercado

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Mal
No se queden acá, muy lejos del centro, las habitaciones demasiado pequeñas y el desayuno no es nada. Cero recomendable, no hay ningún esfuerzo por mejorar el hotel La gente de la recepción si fue amable
Stayed 3 nights in Dec 2021

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Fair
Fair hotel for the price to spend the night as you travel from one place to the other or if you are planning to take tours for the whole day. Lots of rules for everything, even bed sheets. They ask you to sign a document and charge 80 usd for dirty linens. Breakfast is modest but ok.
Stayed 1 night in Dec 2021

8/10 Good

Helen

Liked: Staff & service, property conditions & facilities, room comfort
Overall a good stay with lovely staff.
Located a bit out of town but taxis cheap and they will happily call one for you when needed. Rooms quite small but ok for one. Very comfortable bed. Shower pressure a bit weak. Staff lovely and very helpful. Good WiFi. Also lovely pool. Could do with more basics like glasses and fridge in room as nothing available to buy on site. Also could do with soundproofing rooms as can hear everything. Overall a good stay so comments meant to be constructive.
Stayed 6 nights in Dec 2021

10/10 Excellent

Walter, Oklahoma City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our two nights at this hotel. It was clean and safe, and the water was hot. The clerk who checked us in, Carlos, was super friendly and helped us book a trip to the lagoon (which is not to be missed). We would stay there again and look forward to our return to the area.
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They only have the “Caribbean breakfast” which is two slices of fruit. One melon and one papaya. Or cereal which they run out. Coffee or juice which are disgusting. They need to improve a lot. The price was expensive for what they offer.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Kitchen service staff - a black mark the property
The accommodation was good. So was the pool, neat and blue. 1. But we realized in end of the day that the door, in spite of being locked inside/outside with just a push it could be opened. They could not fix it even over the next. day. 2. The front office reception staff both were courteous. However the breakfast service person/cook was totally unwelcoming. a. We went for coffee at 7.50am and he made some noise about giving us coffee. I did not mind paying for it. But sounded real complaining in spanish. b. We were 3 of us. during bfast, We just chose coffee and bread. He have us 1 slice each. We request for one more slice..and he made a lot of noise in spanish with the reception staff for just one more slice. Ultimately ...we waited and he never bothered to give us. Simply disappointing .
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
Stayed 2 nights in Mar 2021

6/10 Okay

VICTOR

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Plastic on my food!!
Frst day they ran out of coffe, second day it took them over an hour to serve me chilaquiles and i was the only customer sitting there for the first half hour, after that a couple arrived and they served them first, they were heating my chilaquiles on the microwave for over 15 minutes and when they arrived oh! Surprise! There was plastic all over the food, melted with the cheese. The hotel is ok, but eat somewhere else, they give you fruit or cereal for free but if you order additional food it is terrible and expensive for what they serve.
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020