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Shangri-La Chiang Mai

5.0 star property
VIP Access

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Photo gallery for Shangri-La Chiang Mai

Outdoor pool, free pool cabanas, pool umbrellas
Sauna, hot tub, body treatments, body wraps, body scrubs, facials
Front of property
Terrace/patio
Executive Suite, 1 King Bed | Minibar, in-room safe, desk, blackout curtains

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Free WiFi
  • Parking included

Explore the area

Map
89/8 Chang Klan Road, Chiang Mai, Chiang Mai, 50100
  • Chiang Mai Night Bazaar
    ‪11 min walk‬
  • Warorot Market
    ‪20 min walk‬
  • Tha Phae Gate
    ‪3 min drive‬
  • Chiang Mai (CNX-Chiang Mai Intl.)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Horizon, Deluxe Room, 1 King Bed

Horizon, Deluxe Room, 1 King Bed | Minibar, in-room safe, desk, blackout curtains

Horizon, Deluxe Room, 1 King Bed

  • City view
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds

  • City view
  • 43 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Horizon, Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Horizon, Deluxe Room, 2 Single Beds

  • City view
  • 43 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

  • City view
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Pool View

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Pool View

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Pool View

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds, Pool View

  • 43 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Minibar, in-room safe, desk, blackout curtains

Executive Suite, 1 King Bed

  • City view
  • 86 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Premier Room, 2 Single Beds

  • City view
  • 58 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Premier Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Premier Room, 1 King Bed

  • City view
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Premier Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Horizon, Premier Room, 1 King Bed

  • City view
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Premier Room, 2 Single Beds

Horizon, Premier Room, 2 Single Beds | Minibar, in-room safe, desk, blackout curtains

Horizon, Premier Room, 2 Single Beds

  • City view
  • 58 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Twin Suite

Minibar, in-room safe, desk, blackout curtains

Executive Twin Suite

  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe King Room

Minibar, in-room safe, desk, blackout curtains

Deluxe King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Twin Room

  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Twin Room

Minibar, in-room safe, desk, blackout curtains

Premier Twin Room

  • Sleeps 3
  • 2 Single Beds

View all photos for Horizon Club Deluxe King Room

Minibar, in-room safe, desk, blackout curtains

Horizon Club Deluxe King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Executive King Suite

Minibar, in-room safe, desk, blackout curtains

Executive King Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Premier Twin Room

Minibar, in-room safe, desk, blackout curtains

Horizon Club Premier Twin Room

  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe King Room With Pool View

Minibar, in-room safe, desk, blackout curtains

Deluxe King Room With Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Premier King Room

Minibar, in-room safe, desk, blackout curtains

Premier King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Deluxe Twin Room

Minibar, in-room safe, desk, blackout curtains

Horizon Club Deluxe Twin Room

  • Sleeps 3
  • 2 Single Beds

View all photos for Horizon Club Premier King Room

Minibar, in-room safe, desk, blackout curtains

Horizon Club Premier King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room With Pool View

Minibar, in-room safe, desk, blackout curtains

Deluxe Twin Room With Pool View

  • Sleeps 3
  • 2 Single Beds

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About this property

Shangri-La Chiang Mai

Luxury hotel with 3 restaurants and full-service spa
3 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas, free valet parking and a free shopping centre shuttle are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. Change of towels is available on request
Shangri-La Chiang Mai offers 277 air-conditioned accommodations with fireplaces and minibars. A pillow menu is available. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Chiang Mai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor tennis court and a health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Chi Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub.
Our customers tell us that they can't get enough of the helpful staff at Shangri-La Chiang Mai. During your stay, you're just a quick walk from Art in Paradise. Enjoy features like free WiFi in public areas, free valet parking and a free shopping centre shuttle.
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Drinking and dining options include 3 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Splash around at the waterslide or swim in the outdoor pool
  • Treat yourself to massages, body treatments or facials at Chi Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Within a 15-minute walk of Chiang Mai Night Bazaar and Iron Bridge
  • Free shopping centre shuttle service
Shangri-La Chiang Mai offers its guests a full-service spa, an outdoor tennis court, and a waterslide. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre, 3 meeting rooms, and limo/town car service. An outdoor pool, a children's pool, and a health club are also featured at the luxury Shangri-La Chiang Mai. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Chiang Mai hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Kad Kafe' – On-site restaurant.
China Kitchen – On-site restaurant. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free shopping centre shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 690 for adults and THB 345 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • China Kitchen
  • Kad Kafe'

Things to do

  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Baby bath
  • Children's pool
  • Free children's club
  • Free cot
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Fireplace
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 15

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Breakfast is not included in the breakfast rate plans for children ages 6-11, and can be requested onsite for the listed child breakfast fee. There is no breakfast fee for up to 2 children ages 5 and under. Additional children ages 5 and under can receive breakfast for the listed child breakfast fee.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Chiang Mai

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 690 for adults and from THB 345 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Chiang Mai Hotel Shangri-La
Chiang Mai Shangri-La
Chiang Mai Shangri-La Hotel
Hotel Shangri-La Chiang Mai
Shangri-La Chiang Mai
Shangri-La Chiang Mai Hotel
Shangri-La Hotel Chiang Mai
Chiang Mai Shangri La
Shangri La Chiang Mai
Shangri La Hotel Chiang Mai

Shangri-La Chiang Mai Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 670 out of 1001 reviews
Rating 8 - Good. 232 out of 1001 reviews
Rating 6 - Okay. 61 out of 1001 reviews
Rating 4 - Poor. 19 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

YUFONG, THE WOODLANDS

Stayed 3 nights in Jan 2025

10/10 Excellent

Manu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not in great location or view. Very disappointed. No balcony
Stayed 5 nights in Dec 2024

10/10 Excellent

Doitsu

Stayed 1 night in Dec 2024

4/10 Poor

David

Stayed 4 nights in Dec 2024

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The support staff was excellent as was the food. Highly recommend.
Stayed 4 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but wouldn’t stay again.
The hotel was huge — and with that comes a lot of perks, but also it can feel a bit empty and a little haunted. There are guards at the gate that check every car before entering the property, and if you leave, you have to go through a metal detector every time you come back to the hotel. That said, the staff are delightful, the spa is lovely, breakfast is great, the hotel hotel is very clean. I wouldn’t stay here again (and I wouldn’t pay full price for a room — we happened to have booked when there was a sale) but I wasn’t upset with our stay. I would recommend staying in something more boutique or culturally relevant.
Stayed 3 nights in Dec 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel with friendly and helpful staff. Only downside was that some of the the breakfast items were not kept hot well (not fond of cold fried eggs!). Otherwise excellent and in easy walking distance of the centre of Chiang Mai.
Stayed 3 nights in Dec 2024

10/10 Excellent

Joozer, Oakville

Everything was great!
Stayed 4 nights in Dec 2024

10/10 Excellent

huafeng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
It is great stay
Stayed 4 nights in Dec 2024

10/10 Excellent

Roopali

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Beautiful classical property. Fantastic grounds. Extremely clean and well maintained however the furniture while fine is definitely scratched up and aged. The concierge service was very disappointing. I was there for a very short trip and emailed a request to arrange a visit to the elephant sanctuary prior to arrival. We arrived late at night and on arrival, I was told that no one was aware of my request and that the trip was not arranged and that the night concierge would leave a message for the concierge to arrange first thing in the morning. The next morning, I again had to discuss my request with a third concierge who had not received any communication. Long story short, we ended up having to schedule the elephant sanctuary visit which was wet and muddy for our last day. This was extremely stressful as we had a 30 hour journey back to the US that evening.Check out time was 12 and the front desk's suggestion was that we check out at 7a before leaving for the sanctuary and then shower on our return in the gym. The level of service was not as expected.
Stayed 2 nights in Dec 2024

2/10 Terrible

Gadi

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This was our first time staying at a Shangri-La hotel, and unfortunately, it was a deeply disappointing experience. While the hotel grounds and property are decent, the service and attention to guest needs were severely lacking. First, we had requested and were promised adjoining rooms for our large family, but this was not honored. Instead, we were placed in rooms on the same floor, but far apart. Additionally, the rooms were not ready until 4:30 PM, well past the guaranteed check-in time of 3 PM. From there, things continued to go downhill. Room service failed to clean our room unless specifically requested, and even then, they didn’t change the sheets or replenish basic necessities like toilet paper, coffee, sugar, or water. It also became apparent that the hotel was severely understaffed and couldn’t keep up with the number of guests. Most of the staff did not speak English well enough to understand even basic requests. While they would often reply with “yes,” it was clear they didn’t understand what was being asked, and nothing would be done to resolve the issue. The front desk staff were unhelpful and rude, often behaving as though they were doing us a favor by addressing our concerns. The food quality was subpar, and to make matters worse, we became ill after eating at the hotel. Overall, this was an extremely disappointing experience. For a similar price, we highly recommend considering the Anantara or the In
Stayed 3 nights in Dec 2024

10/10 Excellent

Luba, Cranbrook

Stayed 4 nights in Dec 2024

10/10 Excellent

SABEER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sabeer Osman
It was indeed fantastic stay. Awesome facilities, quiet ambience right in the heart of city
Stayed 4 nights in Dec 2024

10/10 Excellent

Asad, McKinney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality of the staff
Stayed 2 nights in Dec 2024

8/10 Good

Natakan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for two nights for the second time. Nice property as one would expect from the Shangri-La. Nice room with the mountain view and very comfortable bed. Facilities are great, gym is big and has variety of equipments, enough of cardio and weight. There are also steam, sauna and jacuzzi. Overall, very nice facilities. Breakfast is great, nice options from Western to Eastern style. Location is OK but you need a car to go around. There is no restaurant in a walking distance. We rented a car and it was a perfect place for us. The only missing point is service. Check-in was slow, some staff was not efficient. Kate helped checking us in and out in the end and she was great. Gym staff were also not attentive. Steam room was not on. Many cardio equipments were left uncleaned.
Stayed 2 nights in Dec 2024

10/10 Excellent

kit ying

Stayed 3 nights in Dec 2024

6/10 Okay

kit ying

Travelled with group
Stayed 3 nights in Dec 2024

10/10 Excellent

TITA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything.
Stayed 2 nights in Dec 2024

10/10 Excellent

Parveen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Art

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and well located.
This is a very comfortable hotel, clearly well run, with excellent, large airy room with and large picture windows. The variety of foods for breakfast was impressive, with attentive and friendly staff. The hotel is well located, just 10 minutes walk from the old city with it's multiple temples. The night market is close too, and good restaurants within easy walking distance.
Stayed 4 nights in Nov 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was good and clean rooms . The only thing is that needs is having more updated rooms. Specially the shower that needs a renovation. Other than that is good! We enjoyed our stay
Stayed 3 nights in Nov 2024

8/10 Good

gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice as any in Chiang Mai with exception of 4 seasons
Stayed 5 nights in Nov 2024

10/10 Excellent

Parveen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbelievable level of care and support
What an amazing place. First the location is great as it is right in the heart of the old city, near the night bazaar and many restaurants. The actual property itself is absolutely beautiful with well kept interiors and lawns, including private books and crannies. The breakfast was great with a lot of selections. The pool is great, especially if you have kids as it has a water slide and whole kids play area in the pool. Basically the place is definitely top tier. The only negative I would have to say is that it is a bit pricey compared to most hotels in Chiang Mai, and also that it's size can make it feel less personal and inviting than other hotels. that being said, one event sealed the deal for us and made a one night stay turn to 4. I lost my camera at an event off-site from, but booked through the hotel. I called them to ask if there was anything they could do (assuming I my camera was a loss). Patt from the hotel staff (who has been incredibly helpful throughout our visit) said she would call the golf course where I lost my camera. less than 40 minutes later she informed me that not only had they found my camera, but the course was going to drop it off at the hotel for me! I had my camera back the next day. I cannot begin to express how amazing the level of support made us feel, and how thankful and impressed I am with the staff at both the Shangri-La and the Gasson Panorama Golf Club. I will be singing their praises for years to come
Stayed 1 night in Nov 2024

10/10 Excellent

Robert Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience and wonderful hotel.
Stayed 3 nights in Nov 2024