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The Empress Hotel Chiang Mai

4.0 star property
VIP Access

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Photo gallery for The Empress Hotel Chiang Mai

Property grounds
Outdoor pool
Outdoor pool
Executive Suite | Minibar, in-room safe, desk, free cots/infant beds
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Gym
  • Breakfast available
  • Parking included
  • Room service

Explore the area

Map
199/42, Chang Klan Road, Chiang Mai, Chiang Mai, 50100
  • Chiang Mai Night Bazaar
    ‪16 min walk‬
  • Tha Phae Gate
    ‪4 min drive‬
  • Warorot Market
    ‪4 min drive‬
  • Chiang Mai (CNX-Chiang Mai Intl.)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, free cots/infant beds

Deluxe Room

  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Suite

Executive Suite | Minibar, in-room safe, desk, free cots/infant beds

Executive Suite

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, free cots/infant beds

Superior Room

  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Room

Executive Room | Minibar, in-room safe, desk, free cots/infant beds

Executive Room

  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

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About this property

The Empress Hotel Chiang Mai

Family-friendly hotel connected to the convention centre in Chiang Mai with 2 restaurants
2 restaurants, an outdoor pool and 2 bars/lounges are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a poolside bar and a sauna are on-site.
The Empress Hotel Chiang Mai offers 375 accommodations with minibars and a safe. Satellite televisions are provided.

Bathrooms include bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at The Empress Hotel Chiang Mai. During your stay, you'll be connected to the convention centre and just a quick walk from Art in Paradise. Features include free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi and wired Internet
  • Free self-parking and extended parking
  • Enjoy Thai cuisine at Chao Nang Coffee Shop, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 2-minute drive from Chiang Mai Night Bazaar and a few minutes from Tha Phae Gate
  • Airport shuttle service available for a fee
The Empress Hotel Chiang Mai offers its guests a kids' pool, an outdoor pool, a sauna, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and meeting rooms. A terrace, multilingual staff, and gift shops/newsstands are also featured at the family-friendly The Empress Hotel Chiang Mai. An airport shuttle (available on request) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Chiang Mai hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.
Chao Nang Coffee Shop – This coffee shop specialises in Thai cuisine and serves breakfast, lunch, dinner and light fare.
Panda Palace – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 6 AM to midnight on request
  • Free extended parking on site

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: THB 450 for adults and THB 450 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Chao Nang Coffee Shop
  • Panda Palace

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: THB 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Empress Hotel Chiang Mai

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 850.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 450 for adults and from THB 450 for children
  • Airport shuttle fee: THB 250 per person (one-way)
  • Airport shuttle fee per child: THB 250 (one-way), (from 4 to 12 years old)
  • Late check-out fee: THB 500 (subject to availability)
  • Rollaway bed fee: THB 850.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
The Empress Hotel Chiang Mai offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Chiang Mai Empress
Chiang Mai Empress Hotel
Empress Chiang Mai
Empress Chiang Mai Hotel
Empress Hotel Chiang Mai
Hotel Empress Chiang Mai

The Empress Hotel Chiang Mai Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 678 out of 1000 reviews
Rating 8 - Good. 259 out of 1000 reviews
Rating 6 - Okay. 43 out of 1000 reviews
Rating 4 - Poor. 11 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kathleen

Stayed 2 nights in Dec 2024

10/10 Excellent

Muzaffar

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good clean property
Good service good breakfast
Stayed 2 nights in Nov 2024

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice hotel, occasionally there’s a sewer smell. Shower temperature fluctuates sometimes to extremely hot or cold. The staff was pretty nice and helpful.
Stayed 3 nights in Dec 2024

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We were welcomed by receptionist called Lang. He was the most helpful and welcoming person in our 6 weeks in Thailand! We immediately felt we had a person we could ask for any concern. He would be amazing in a management position as he understands customer service!! Pool area - the umbrellas could be replaced as did not work properly and only shade in the area! Drinks at pool were reasonably priced. Pool water was a little too much on the cool side - could be a few degrees warmer. The lobby had an odd smell (musty) but the room itself was fine and very quiet with great bed. Breakfast area was crazy Tues-Sat as it serves those attending the conference center next door. Little things could really improve the breakfast (juice was warm as not served in machine or on ice, no coffee machine so coffee in pots get burned taste quite soon, most food was luke-warm not hot). Put Lang in charge and he would likely fix so many of those things ;) Definitely would consider staying again but would have breakfast elsewhere unless changes made.
Stayed 4 nights in Nov 2024

8/10 Good

Yer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was walking distant to the Night Blazard with many other restaurants options. Transportation and taxi was easy accessible.
Stayed 4 nights in Aug 2024

8/10 Good

Dordaneh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast service was good but I expected more fresh fruits ;)
Stayed 4 nights in Aug 2024

10/10 Excellent

Ariel

Stayed 2 nights in Aug 2024

2/10 Terrible

Caitlyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 5 nights but when we arrived, we realized the hotel was not located in a good area for walking around and shopping. We left after the first night. This was back in May and I STILL have not received my refund for the 4 nights despite bringing this to the hotels attention multiple times and getting no response.
Stayed 5 nights in May 2024

8/10 Good

David

Liked: Amenities
Great service, excellent breakfast. I only had one problem and that was the price they charged for an international call. It was not expensive then the room.
Stayed 3 nights in Jun 2024

10/10 Excellent

Jacqueline, Burtonsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelllent
Stayed 1 night in Jul 2024

10/10 Excellent

Jacqueline, Burtonsville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services and high class hotel. My favourite place to stay.
Stayed 2 nights in Jun 2024

8/10 Good

Larry

Stayed 2 nights in Jun 2024

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Pound for £ , this has got to be one of the best hotels I’ve stayed in. The room was voluminous The hotel has a large swimming pool. £41 a nigh including breakfast!
Stayed 2 nights in Jun 2024

10/10 Excellent

Aye Aye

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvelous!
Beautiful inside out. Wonderful upgraded, excellent cleanliness. Amazed by welcome and complimentary gifts. Enjoying the Western and Thai breakfast. Friendly staff and prompt response.
Stayed 3 nights in Jun 2024

10/10 Excellent

Helen, CHATHAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked Empress for my stay in chiang Mai, property was closed, was accommodated at Empress Premier, and my room type upgraded Check in was efficient, then handed a welcome package consisting of evian (1.5 ltr) fruit juice, nuts, cookies and chocolate. The team were friendly, the manager at the front desk remembers guest names and greets you by name. Breakfast buffet was good, with good coffee!!! Only down side is a bit of a walk to the main town area but plenty of tuks available, on the positive makes it a good quiet location for peaceful nights. Night Market 10 mins way by foot .
Stayed 2 nights in Jun 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Highly recommended.
Stayed 1 night in May 2024

10/10 Excellent

Racquel

Stayed 4 nights in May 2024

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had some issues related to my being sloppy, but Paul and the staff made it all good in a very timely manner! Thanks for the great stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Elayne

Liked: Cleanliness, staff & service, property conditions & facilities
The service was EXCELLENT! The staff is very friendly and cozy. The only thing I didn’t like was that there were ants in our room. But I’m guessing that’s because we ate there. Me and my husband loved it and would definitely recommend to our friends.
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Nice hotel. Very polite service and good pirce
Stayed 1 night in Apr 2024

10/10 Excellent

Rayner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jacqueline

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. Excellent services and amazing place to stay with family and friends. Peaceful and friendly atmosphere.
Stayed 2 nights in Mar 2024

10/10 Excellent

an pang, Arcadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the Empress Hotel every time I come to Chiang Mai
Stayed 1 night in Mar 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meet most of our expectations and the VIP upgrad were excellent
Stayed 6 nights in Mar 2024

10/10 Excellent

Javier, Signal Hill

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness is tops! The amenities were superior! It was a very enjoyable stay. I would highly recommend this hotel.
Stayed 1 night in Jan 2024