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21c Museum Hotel Chicago

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for 21c Museum Hotel Chicago

Premium bedding, in-room safe, desk, blackout curtains
Point of interest
Property entrance
Point of interest
Interior detail

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Spa
  • Bar
  • Housekeeping
  • Breakfast available

Explore the area

Map
55 East Ontario Street, Chicago, IL, 60611
  • Michigan Avenue
    1 min walk
  • State Street
    2 min walk
  • Chicago Water Tower
    7 min walk
  • Chicago, IL (ORD-O'Hare Intl.)
    35 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Double Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Double Room, 2 Double Beds

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Queen Bed

Deluxe Suite, 1 Queen Bed | Premium bedding, in-room safe, desk, blackout curtains

Deluxe Suite, 1 Queen Bed

  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner | Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Corner

  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Luxury Suite, 1 King Bed

  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Premium bedding, in-room safe, desk, blackout curtains

Studio, 1 King Bed

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Luxury Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

Similar properties

Room

Eurostars Magnificent Mile

Spa
Free WiFi
Air conditioning
Gym
4.3 out of 5, Excellent, (2769)
The price is CHF 141
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Eurostars Magnificent Mile

About this property

21c Museum Hotel Chicago

Hotel with a 24-hour fitness centre, near 360 CHICAGO
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business centre, valet parking and spa services. Change of towels is available on request
21c Museum Hotel Chicago offers 297 accommodations with a safe and complimentary bottles of water. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 43-inch plasma televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, dressing gowns, slippers and designer toiletries.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us that they can't get enough of the helpful staff at 21c Museum Hotel Chicago. During your stay, you're just a quick walk from Michigan Avenue. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy seafood while dining at Lure Fishbar
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Within a 15-minute walk of 360 CHICAGO and Museum of Contemporary Art Chicago
  • Cats and dogs welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 8 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 10000 square feet (929 square metres) and includes conference space. A 24-hour fitness centre, spa services, and multilingual staff are also featured at the business-friendly 21c Museum Hotel Chicago. For a fee, parking is available.

This 4-star Chicago hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:30 AM.
Lure Fishbar – This restaurant specialises in seafood.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 75 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 20 to 40 for adults and USD 20 to 40 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lure Fishbar

Family friendly

  • Free cot
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • 24-hour business centre
  • 8 meeting rooms
  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 17 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 43-inch plasma TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 29.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 to 40 for adults and USD 20 to 40 for children
  • Valet parking fee: USD 75 per night (in/out privileges)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago James
James Chicago
James Hotel
James Hotel Chicago
James Chicago Hotel
Chicago James Hotel
James Chicago Hotel Chicago
James Chicago-Magnificent Mile Hotel
James Mile Hotel
21c Museum Hotel Chicago Hotel
21c Museum Hotel Chicago Chicago
21c Museum Hotel Chicago MGallery
21c Museum Hotel Chicago Hotel Chicago

21c Museum Hotel Chicago Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1098 out of 1893 reviews" "
Rating 8 - Good. 388 out of 1893 reviews" "
Rating 6 - Okay. 218 out of 1893 reviews" "
Rating 4 - Poor. 102 out of 1893 reviews" "
Rating 2 - Terrible. 87 out of 1893 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matt

Stayed 1 night in Aug 2024

10/10 Excellent

Javontae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved room set up.
Stayed 1 night in Aug 2024

4/10 Poor

Meghan

Travelled with group
Disliked: Amenities, property conditions & facilities
Had to change rooms because street noise was so loud it was impossible to sleep and shower didn't drain. Second room had broken AC. Both rooms were very poorly designed, clearly the bare minimum effort applied. Bedroom wasn't cleaned daily, always lack of coffee, towels, etc. Staff was uninterested in solution.
Stayed 4 nights in Aug 2024

6/10 Okay

Rod

Liked: Staff & service
Stayed 3 nights in Aug 2024

4/10 Poor

Lybra

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The place is loud!!!!!!!!!! We had a room literally facing a Main Street, and we heard sirens, loud music from cars, and people yelling until 4 am. The staff are incredible, and it’s a fantastic hotel. They need to invest in sound proof windows
Stayed 1 night in Aug 2024

10/10 Excellent

Joshua, Westfield

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Jul 2024

8/10 Good

Rai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The check in clerk was kind of rude. The wait for a valet to park our car was 45 minutes. The window blind in our room was off its track and stuck at half mast.
Stayed 1 night in Jul 2024

8/10 Good

Jessica, Quincy

Travelled with family
Liked: Cleanliness, staff & service
Eclectic, cool, well priced. Although we had some issues with room accommodations the staff was eager and timely to fix these issues.
Stayed 2 nights in Aug 2024

10/10 Excellent

Safiyah

Stayed 1 night in Aug 2024

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was exceptionally friendly and helpful, especially Francisco. The property was immaculate. It was a great location for walking everywhere. We never had to wait long for an elevator. The room was a good size, the beds were very comfortable and we even had pillow options, i.e. soft and hard pillows. I would highly recommend this hotel
Stayed 2 nights in Aug 2024

6/10 Okay

simon

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The room was a good size and the location was good however the maid service was terrible. Towels, toilet paper, tissue and Nespresso coffee pods( all though that is supposed to be a big selling point) were restocked. The code for the internet was not provided for upon check in. It became tiring and repetitive to have to call the front desk to have what should be standard service taken care of. Two refillable water bottles are provided in the room which is a nice touch but the refill machine which is located in the main lobby dispenses very warm water. Overall, we would choose another location to stay for our next visit to Chicago
Stayed 3 nights in Aug 2024

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, comfortable, clean, well priced. $75 valet is absurd though.
Stayed 3 nights in Aug 2024

2/10 Terrible

salah, Cottage Grove

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Nailychaia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is centrally located, clean and spacious room, and great staff. Major downside was the poor noise insulation of the windows (the sirens, trucks and honking are incredibly loud). Parking for $75 a night is exorbitant.
Stayed 5 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Well run property; great gym; friendly staff
Stayed 5 nights in Aug 2024

10/10 Excellent

Brant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An overall great stay!
Stayed 2 nights in Aug 2024

2/10 Terrible

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Told to put 100 dollar hold and took about 250 on top of that
Stayed 1 night in Aug 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely casual elegant hotel in awesome location.
Overall a beautiful and excellent stay. Great location and casual elegance. We booked a room for 3 (parents + teenage child) that had a king sized bed and a sofa…. our son had to sleep on a small sofa with his legs hanging over the arm which wasn’t great.
Stayed 3 nights in Aug 2024

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Beautiful hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Aug 2024

6/10 Okay

Dennis

Liked: Cleanliness, amenities, property conditions & facilities
Josh at the front desk was awesome.
Stayed 3 nights in Aug 2024