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Best Western Naperville Inn

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Naperville Inn

Pillow-top beds, in-room safe, desk, laptop workspace
Business centre
Reception
Exterior
Lobby

Reviews

8.2 out of 10

Very good

Popular amenities

  • Room service
  • Pet-friendly
  • Gym
  • Housekeeping

Explore the area

Map
1617 Naperville Wheaton Rd, Naperville, IL, 60563
  • Northern Illinois University - Naperville Campus
    15 min walk
  • University of Chicago Hospital
    17 min walk
  • Benedictine University
    4 min drive
  • Chicago, IL (ORD-O'Hare Intl.)
    31 min drive

Room options

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Accessible, Bathtub

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Smoking, Jetted Tub

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Microwave (with Sofabed)

  • 37 sq m
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, Accessible, Bathtub

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

DoubleTree by Hilton Lisle Naperville

Pool
Hot tub
Pet-friendly
Parking included
3.9 out of 5, Good, (1000)
The price is CHF 87
for 1 room
includes taxes & fees
1 Jan - 2 Jan
DoubleTree by Hilton Lisle Naperville

About this property

Best Western Naperville Inn

Eco-certified hotel with free breakfast and fitness centre
This hotel features a fitness centre, a 24-hour business centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a microwave in a common area, a business centre and conference space are on-site.
Best Western Naperville Inn offers 102 accommodations with a safe and coffee/tea makers. Beds feature pillowtop mattresses. LED televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Best Western Naperville Inn gets high marks from our customers. During your stay, you'll be within walking distance of Northern Illinois University - Naperville Campus. Enjoy features like free WiFi in public areas and free self-parking, plus a gym.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the breakfast
  • Just a 4-minute drive from Morton Arboretum and 6 minutes from Riverwalk
  • Dogs welcome for a fee (restrictions apply)
A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is served daily. Event space at this hotel measures 355 square feet (33 square metres) and includes conference space. A fitness centre, a vending machine, and multilingual staff are also featured at the eco-certified Best Western Naperville Inn. Self parking is free.

Smoking is allowed in designated areas at this Naperville hotel.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:00 AM.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 355 square feet of conference space
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (76 centimetre high)
  • Lift (107 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children aged 12 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Up to 4 children aged 12 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Inn Naperville
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Naperville Best Western
Naperville Inn
Naperville Inn Best Western
Best Western Naperville Hotel Naperville
Best Naperville Naperville
Best Western Naperville Inn Hotel
Best Western Naperville Inn Naperville
Best Western Naperville Inn Hotel Naperville

Best Western Naperville Inn Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 476 out of 1004 reviews" "
Rating 8 - Good. 303 out of 1004 reviews" "
Rating 6 - Okay. 100 out of 1004 reviews" "
Rating 4 - Poor. 57 out of 1004 reviews" "
Rating 2 - Terrible. 68 out of 1004 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 3 nights in Sep 2024

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was really helpful and nice, the thing I didn’t like was that even though it looked clean, it could use a little upgrade in colors.
Stayed 1 night in Sep 2024

6/10 Okay

Suzette

Disliked: Room comfort
Throws Meet
Beds were too soft. TV channels kept scrambling. It was nice to return to fresh towels daily. Close to restaurants and freeway.
Stayed 3 nights in Sep 2024

10/10 Excellent

Huda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Sep 2024

10/10 Excellent

Dercilio, Royal Palm Beach

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, everything at walking distance.
Stayed 3 nights in Sep 2024

10/10 Excellent

Miasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Thomas

Stayed 3 nights in Aug 2024

8/10 Good

Dayton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean the staffs were very friendly n nice But a lot of people were standing around in the parking lots at night
Stayed 2 nights in Aug 2024

8/10 Good

J. Timothy, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

James

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The room was kinda meh for the price.
Stayed 2 nights in Aug 2024

6/10 Okay

Cathie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t care for breakfast options
Stayed 4 nights in Aug 2024

10/10 Excellent

henry

Stayed 1 night in Aug 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Good election and good service
Stayed 2 nights in Aug 2024

2/10 Terrible

Jaime

Stayed 1 night in Aug 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Motel was having some construction done waa a bit liud at times. Overall a goid experience.
Stayed 3 nights in May 2024

4/10 Poor

Naresh

Liked: Staff & service
Disliked: Property conditions & facilities
There was unusual smell coming as soon as you enter the buidling and room. Most likey its smoking smell. Also, toilet is not flushing properly. You have to do it 3 to 4 times in order to completely flush.
Stayed 3 nights in Aug 2024

8/10 Good

Marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get to. Enjoyed the breakfast too! A lot of variety and choices to have. The beds were small for two people and the pillows were small too. I think I might stay here again, even despite these problems.
Stayed 2 nights in Aug 2024

10/10 Excellent

Pallav Madhav

Business traveller
Liked: Cleanliness, amenities
Ok property, for short stay.
Stayed 3 nights in Aug 2024

4/10 Poor

Irene

Travelled with family
Disliked: Amenities, property conditions & facilities
Felt it was overpriced. The place is OLD, outdated and has a smell. Our deluxe room with a jet tub was on the bottom floor where the rooms open to the parking lot. It’s like a motor lodge from the 60's or 70's. I expected much better from Best Western. Will not return.
Stayed 1 night in Aug 2024

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was kind, warm and beautiful. The rooms clean as a button!
Stayed 3 nights in Aug 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good hotel for a vacation stay. The rooms were clean and service was friendly and prompt.
Stayed 5 nights in Aug 2024

8/10 Good

Mary

Liked: Staff & service
Stayed 4 nights in Aug 2024

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

Chad

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around nice stay!
Stayed 1 night in Jul 2024

2/10 Terrible

Vijay

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently booked a room at this hotel through Expedia.com and had a very bad experience. I noticed the room was listed as smoking but assumed the hotel would clean it properly for the next guest. However, it was unbearable, and my family and I couldn't stay there for even an hour. At the front desk, I requested another room, but all rooms with two full beds were booked. They had a single room with a king bed available, but the system wouldn't allow the transfer, and even the manager couldn't override it. We had no choice but to cancel the booking. Here are my questions: Why would Expedia suggest a smoking room to a family with children? Isn't it common sense to design the portal to avoid this? Even if mistakenly booked, shouldn't Expedia or Best Western double-check with the guest? Due to these issues, I had to book another hotel at a much higher price. I lost $120 from the canceled booking and paid an extra $180 for the new hotel, totaling a $300 loss. Who is responsible for this? I won't book through Expedia.com or stay at any Best Western in the future. I don't recommend this booking agent or hotel. Additionally, during the hour we were in the room, we noticed several issues: no oven or refrigerator, and the water pressure in the sink was very low.
Stayed 3 nights in Aug 2024