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citizenM Chicago Downtown

4.0 star property

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Photo gallery for citizenM Chicago Downtown

Terrace/patio
Property entrance
View from property
Terrace/patio
Room, 1 King Bed, City View | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
80 East Wacker Place, Chicago, IL, 60601
  • Michigan Avenue
    ‪1 min walk‬
  • Chicago Riverwalk
    ‪2 min walk‬
  • Chicago Theatre
    ‪4 min walk‬
  • Chicago, IL (MDW-Midway Intl.)
    ‪32 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, City View

  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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View from room

L7 Chicago by LOTTE

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  • Free WiFi
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  • Air conditioning
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The price is CHF 170
for 1 room
includes taxes & fees
10 Mar - 11 Mar
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About this property

citizenM Chicago Downtown

Hotel with a fitness centre, steps from Michigan Avenue
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business centre, a coffee shop/cafe and coffee/tea in a common area. Housekeeping is available on request.
CitizenM Chicago Downtown offers 280 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and an iron/ironing board. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
The sightseeing around citizenM Chicago Downtown gets high marks from our customers. During your stay, you're just a quick walk from Michigan Avenue. Free WiFi in public areas, a restaurant and a gym are available.
  • Free WiFi
  • Enjoy international cuisine while dining at CanteenM - open 24/7
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and 3 meeting rooms
  • On-site recreation includes a gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Steps from Michigan Avenue and Chicago Riverwalk
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A 24-hour business centre, 3 meeting rooms, and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM Chicago Downtown also features a fitness centre, coffee/tea in common area, and express check-in.

This 4-star Chicago hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM - open 24/7 – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • CanteenM - open 24/7

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20.00 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

citizenM Chicago Downtown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2014 out of 2703 reviews
Rating 8 - Good. 451 out of 2703 reviews
Rating 6 - Okay. 125 out of 2703 reviews
Rating 4 - Poor. 54 out of 2703 reviews
Rating 2 - Terrible. 59 out of 2703 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Abi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff they are the sweetest & very helpful. Room was nice and spacious and property was very cozy. My complaints are mainly for the bathroom. We took cold showers our entire stay because the water would not get hot. Also the shower and sink counter space is very small. Also our toilet somewhat would leak every time you flushed it which was kind of gross & unsanitary. Aside from that the stay was cool, most of my stars are for the staff!!
Stayed 3 nights in Nov 2024

10/10 Excellent

Zachary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Titus

I loved this place
Stayed 3 nights in Nov 2024

6/10 Okay

Sena

Stayed 2 nights in Oct 2024

8/10 Good

Nofal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, really comfy bed, amazing gym, and easy check in. only complaint was the food was average and the bartender was more concerned with finding people to get “wasted” with him the next day and also dropping F’bombs left and right within ear shot of patrons. Other than that, the hotel was really really good
Stayed 1 night in Nov 2024

8/10 Good

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities
Rooms are diminutive. A lot of self service. Felt claustrophobic. Okay
Stayed 3 nights in Nov 2024

6/10 Okay

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet was extremely spotty in both rooms and unable to utilize chrome cast
Stayed 4 nights in Nov 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the space, the lighting/shading, and how centric it is. Definitely recommend!
Stayed 2 nights in Nov 2024

10/10 Excellent

Rizal

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were thinking of dropping our luggage and checkout the area. But a special thank you to Lala for accommodating us and allowing us to check in early. The needed power nap definitely helped before exploring the area.
Stayed 2 nights in Nov 2024

10/10 Excellent

Renju

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Ritaban

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Danae

Liked: Cleanliness
Stayed 4 nights in Nov 2024

6/10 Okay

STEPHEN, Coral Gables

Liked: Staff & service, property conditions & facilities
small small rooms. good design

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I stayed for just one night. The room was super tiny! Much smaller than we expected. Even though it was tiny, it was very clean and super high tech. Your iPad controls everything in the room, the lights, curtains, temp, and tv. The lights can be changed to almost any color. I loved how the king bed was nestled up to the window. So we could see Michigan Avenue while sitting in bed. I would definitely come back here! Only complaint is self parking is a pain and some of the employees weren’t the friendliest.
Stayed 1 night in Nov 2024

6/10 Okay

Helene

Liked: Cleanliness, staff & service
Sight
Stayed 3 nights in Nov 2024

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, high tech and “funky” hotel. Great location and very helpful staff.
Stayed 4 nights in Nov 2024

10/10 Excellent

Lisa

Stayed 2 nights in Oct 2024

10/10 Excellent

Brea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful high tech property. I would recommend to anyone staying in the Chicago area.
Stayed 2 nights in Nov 2024

10/10 Excellent

Artem

Stayed 3 nights in Oct 2024

10/10 Excellent

Masamusa

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 1 night in Nov 2024

10/10 Excellent

Reginald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice...
Stayed 3 nights in Nov 2024

8/10 Good

Kaylyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Kristyna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Edgy & Modern
Was definitely surprised by the size and layout of the room, but I must not have really looked at the online photos! Was super cool & hip! buwas perfect for my 24hr business trip!!
Stayed 1 night in Oct 2024

10/10 Excellent

Daren

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing! Great location!
Stayed 3 nights in Nov 2024