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Palmer House a Hilton Hotel

4.0 star property

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Photo gallery for Palmer House a Hilton Hotel

Meeting facility
Point of interest
Indoor pool
Point of interest
Point of interest

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Housekeeping
  • Bar

Explore the area

Map
17 E Monroe St, Chicago, IL, 60603
  • Millennium Park
    ‪3 min walk‬
  • Art Institute of Chicago
    ‪5 min walk‬
  • Grant Park
    ‪14 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪38 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

In-room business centre

Deluxe Room, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed, Non Smoking

  • 93 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, 2 Bathrooms

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 2 Double Beds, 2 Bathrooms

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Accessible, Bathtub

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 2 Double Beds, Accessible, Bathtub

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking | Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 Double Bed, Non Smoking

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds

In-room business centre

Deluxe Room, 2 Double Beds

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room - 2 Double Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room - 2 Double Beds

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room - 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room - 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium 2 Double Mobility Accessible (Tub)

In-room business centre

Premium 2 Double Mobility Accessible (Tub)

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, Accessible, Non Smoking (Roll-in Shower)

  • 93 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room business centre

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

In-room business centre

Room, 2 Double Beds, Non Smoking

  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Non Smoking (Roll-in Shower)

In-room business centre

Room, Non Smoking (Roll-in Shower)

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking (Parlor)

In-room business centre

Suite, 2 Bedrooms, Non Smoking (Parlor)

  • 93 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, Multiple Beds, Non Smoking

  • 93 sq m
  • Sleeps 8
  • 3 King Beds

View all photos for Deluxe Room -1 King Bed

In-room business centre

Deluxe Room -1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 2 Double Beds, Non Smoking

  • 93 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room - 1 King Bed

In-room business centre

Deluxe Room - 1 King Bed

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking (Hip & Historic)

In-room business centre

Room, 1 King Bed, Non Smoking (Hip & Historic)

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium 2 Bed 2 Bath - 1 Room

In-room business centre

Premium 2 Bed 2 Bath - 1 Room

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, Accessible, Non Smoking (Roll-in Shower)

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Bathtub

Premium bedding, pillow-top beds, minibar, in-room safe

Room, Accessible, Bathtub

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Parlor, No Bed)

Premium bedding, pillow-top beds, minibar, in-room safe

Room (Parlor, No Bed)

  • Sleeps 2
  • 1 Single Bed

View all photos for Room, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, Accessible, Non Smoking (Roll-in Shower)

  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Double Beds

  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Double Beds, Accessible, Bathtub

  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Hilton Chicago

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, (1728)
The price is CHF 244
for 1 room
includes taxes & fees
7 Apr - 8 Apr
Hilton Chicago

About this property

Palmer House a Hilton Hotel

Historic hotel with full-service spa and 24-hour health club
A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. Additionally, a 24-hour health club, a bar/lounge and a conference centre are on-site. Housekeeping is available on request.
Palmer House a Hilton Hotel offers 1641 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. Televisions come with premium cable channels, video game consoles and pay-per-view films.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and an iron/ironing board. Fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Spa at PH has 12 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Our customers tell us they can't get enough of Palmer House a Hilton Hotel's great location. During your stay, you're just a quick walk from Millennium Park. You'll find features such as a full-service spa, an indoor pool and a restaurant.
  • Enjoy American cuisine while dining at Lockwood Lobby Bar
  • To-go breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with manicures and pedicures, facials or massages at The Spa at PH
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 3-minute walk from Millennium Park and 5 minutes on foot from Art Institute of Chicago
  • Pets welcome for a fee
Palmer House a Hilton Hotel offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge.

A business centre, 77 meeting rooms, and coworking spaces are available. Event space at this hotel measures 130000 square feet (12077 square metres) and includes a conference centre. Spa services, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Palmer House a Hilton Hotel. For a fee, parking is available.

This Chicago hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast on weekdays from 6:30 AM and 11:00 AM.
Lockwood Lobby Bar – This lobby lounge specialises in American cuisine. Happy hour is offered.
Lockwood Express – This café serves breakfast, lunch and light fare. Open daily.
Lockwood Restaurant – This restaurant only serves breakfast. Open selected days.
Potter's Bar – This cocktail bar specialises in American cuisine. Open selected days.

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Covered parking on site (USD 57 per night; includes in/out privileges)
  • Covered valet parking on site (USD 85 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast to-go available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 15 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lockwood Express
  • Lockwood Lobby Bar
  • Lockwood Restaurant
  • Potter's Bar

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Shopping

Family friendly

  • Indoor pool
  • Laundry facilities
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 77 meeting rooms
  • Business centre
  • Conference centre (130,000 square foot of space)
  • Coworking space

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 accessible parking spaces
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch TV with premium cable channels
  • Pay films
  • Video game console

Food and drink

  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Hilton Honors mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Weight limit: 75 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 45.00 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Internet access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 15 to 30 per person
  • Covered self-parking fee: USD 57 per night (in/out privileges)
  • Valet parking fee: USD 85 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Refrigerator fee: USD 40 per stay
  • Rollaway bed fee: USD 45.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Hilton Honors mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 5:30 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Palmer
Hilton Palmer House
House Hilton
Palmer Hilton
Palmer Hilton House
Palmer House
Palmer House Hilton
Palmer House Hilton Chicago
Palmer House Hilton Hotel
Palmer House Hilton Hotel Chicago
Chicago Palmer House Hilton
Hilton Hotel Palmer
Palmer House Chicago
The Palmer House Hilton Hotel Chicago
The Palmer House Hilton
Palmer House A Hilton
Palmer House a Hilton Hotel Hotel
Palmer House a Hilton Hotel Chicago
Palmer House a Hilton Hotel Hotel Chicago

Palmer House a Hilton Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 911 out of 1672 reviews
Rating 8 - Good. 334 out of 1672 reviews
Rating 6 - Okay. 211 out of 1672 reviews
Rating 4 - Poor. 122 out of 1672 reviews
Rating 2 - Terrible. 94 out of 1672 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Virginia

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The decor of the hotel, and the Christmas decorations were absolutely wonderful! Sitting in the crowded lobby enjoying an appetizer and drink was a great way to start the holiday season !
Stayed 2 nights in Dec 2024

8/10 Good

Reese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Stephanie

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The property itself is beautiful and historical, but unfortunately, our experience fell short. Upon check-in, our room had not been vacuumed and contained clothing from previous guests. My daughter’s room was even worse — the bed was made, but the room was unclean, with full garbage bins, a leaking toilet, and a dirty bathroom. Despite bringing these issues to the front desk, only the bathroom was partially cleaned, and the toilet continued leaking, with garbage still unemptied. For the price we paid, we expected far better attention to cleanliness and maintenance. Very disappointing.
Stayed 2 nights in Dec 2024

10/10 Excellent

ewa

Liked: Cleanliness, staff & service, property conditions & facilities
a beautiful place
Stayed 2 nights in Dec 2024

4/10 Poor

Justin

Travelled with partner
Disliked: Cleanliness, staff & service
We got to the property early, around 2:15pm to check in to our suite. We were told, a few minutes and our room would be ready and gave our personal phone number. It was recommended to get a drink while we wait, and the service to get a drink was ridiculous, let alone pricey ($30 for a beer and cranberry vodka). We heard nothing from the front desk about our room before 3pm. When my husband went up to the counter to get the room keys, waited another 15mins in line until he was helped and was told the room was still unavailable then told to step aside for others to be helped. We did not get our room key until after 3:30pm. The text was received at 3:35pm saying the room was available. We found a used travel size bottle of soap in the shower, a stain on a bathroom floor mat, the water temp took several minutes to get to warm, the tile floor grout was disgusting, no bottle openers at the room bar, etc. Forcing people to pay for a resort fee of $25 is also unacceptable, regardless if there are "perks" (at the time, this was not known or offered while we waited for the room to be ready. Next morning, the restaurant said there was a 45min wait for breakfast and there were several empty tables. The hotel standards received were poor. Recommendations to staying here is not happening. We would like to share pjctures as well!
Stayed 1 night in Dec 2024

10/10 Excellent

Veronica

Stayed 2 nights in Dec 2024

10/10 Excellent

KEITH E.

Stayed 1 night in Dec 2024

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Aaron

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The check-in was terrible. I arrived at the 3pm check-in time. Waited in a long line for 25 minutes as 1 person at front desk checked everyone in. Then they tell me my room is not ready, they will put a rush on it & they will text me when available. We got tired of waiting around trying to entertain our toddler so we went to dinner. 2 hours later they text it’s ready. We come back after dinner at 7pm to get our room keys, go to the room & find someone is already in the room. Go back to front desk & have to wait for another 20 minutes while they transfer us to another room. All of this is going on while I have a crying toddler that’s tired because I can’t get access to a room until 7:30pm. I tried calling Hilton and the hotel to see if we could get any compensation for these issues. They all said I need to talk to the front desk. The front desk comp’d us free breakfast. Which means nothing since we already have plans for breakfast at a restaurant in the morning. Hands down, worst check-in ever.
Stayed 1 night in Dec 2024

6/10 Okay

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Jamee, St George

Liked: Cleanliness, staff & service, property conditions & facilities
What can you say about a 100 year-old vintage property. It was well maintained and SO beautiful. In the heart of downtown and close to everything. The best part was the Bertha Brownies.
Stayed 4 nights in Dec 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Joni

Stayed 2 nights in Nov 2024

10/10 Excellent

Denisse

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, convenient location.
Stayed 2 nights in Dec 2024

10/10 Excellent

George

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great staff and locaton
Stayed 1 night in Dec 2024

10/10 Excellent

Janelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Edgar that checked me in was very nice and helpful. Made me feel so welcomed!
Stayed 2 nights in Dec 2024

10/10 Excellent

david

Stayed 2 nights in Nov 2024

10/10 Excellent

Margaret Elizabeth

Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Classic Hotel / Great price / Busy at Christmas
The hotel is amazing. We were in town for a family reunion at Christmas time, so the place was packed. The rooms and hotel are fine and the price was a great deal. The service in the main atrium was the only frustrating thing with our visit. No place to sit and the service was very slow/under staffed. The location is great and I think this is a fun hotel...just was super busy during the time we went.
Stayed 3 nights in Dec 2024

8/10 Good

Arbra

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The Perfect Hotel that COULD be
This hotel is gorgeous, it cannot be more centrally located if you just lifted it and put it 2 feet away, it has history, it has the best lobby bar the eyes have seen, but dang if it doesn't need updates. The wallpaper in the room, the bathrooms, the furniture, everything needs to be brought to the 21st century without losing it's Bertha Palmer charm. Get at me if you need ideas
Stayed 2 nights in Dec 2024

8/10 Good

Patrick

Liked: Cleanliness
Stayed 4 nights in Dec 2024

10/10 Excellent

Dana Michelle Tomasich

Stayed 4 nights in Nov 2024

8/10 Good

Sandra

Stayed 1 night in Dec 2024