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The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

4.5 star property

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Photo gallery for The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

Property amenity
Meeting facility
Rooftop bar, al fresco dining, open daily
65-inch LCD TV with cable channels, TV, iPod dock
Frette Italian sheets, premium bedding, in-room safe, desk

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Breakfast available

Explore the area

Map
521 North Rush Street, Chicago, IL, 60611
  • Michigan Avenue
    ‪2 min walk‬
  • State Street
    ‪3 min walk‬
  • Northwestern Memorial Hospital
    ‪6 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪36 min drive‬

Room options

View all photos for Grand Room, 1 King Bed

Grand Room, 1 King Bed | Frette Italian sheets, premium bedding, in-room safe, desk

Grand Room, 1 King Bed

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds

Frette Italian sheets, premium bedding, in-room safe, desk

Grand Room, 2 Queen Beds

  • 36.2 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 2 Queen Beds

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Frette Italian sheets, premium bedding, in-room safe, desk

Deluxe Room, 2 Queen Beds

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Terrace

Junior Suite, 1 King Bed, Terrace | Living area | 65-inch LCD TV with cable channels, TV, iPod dock

Junior Suite, 1 King Bed, Terrace

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed, Terrace (City View)

Superior Suite, 1 King Bed with Sofa bed, Terrace (City View) | Frette Italian sheets, premium bedding, in-room safe, desk

Superior Suite, 1 King Bed with Sofa bed, Terrace (City View)

  • City view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

Frette Italian sheets, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed

Superior Suite, 1 King Bed with Sofa bed | Frette Italian sheets, premium bedding, in-room safe, desk

Superior Suite, 1 King Bed with Sofa bed

  • City view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Frette Italian sheets, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed | Living area | 65-inch LCD TV with cable channels, TV, iPod dock

Deluxe Suite, 1 King Bed with Sofa bed

  • City view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

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About this property

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

Luxury Chicago hotel in Downtown Chicago with 2 restaurants
2 restaurants, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a rooftop terrace, a 24-hour business centre and valet parking. Housekeeping is available on request.
The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago offers 311 accommodations with iPod docking stations and laptop-compatible safes. Beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium cable channels. Bathrooms include a separate bath and shower, bathrobes, complimentary toiletries and hairdryers.

This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago. During your stay, you're just a quick walk from Michigan Avenue. You'll find features such as free WiFi in public areas, plus 2 restaurants and a 24-hour gym.
  • Free Wi-Fi in some public areas
  • Enjoy a bite to eat at Kostali, a fine-dining restaurant that serves Mediterranean cuisine
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking available for a fee
  • Services include a concierge, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Steps from Michigan Avenue and 8 minutes on foot from Chicago Riverwalk
  • Pets welcome for a fee
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 14 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 3388 square feet (315 square metres) and includes conference space. A 24-hour fitness centre, a rooftop terrace, and multilingual staff are also featured at the luxury The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago. Parking is available for a fee.

This 4.5-star Chicago hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.
Kostali – This fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar.
Upstairs at The Gwen – This rooftop bar serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
24-hour room service is available.

Languages

Bosnian, Chinese (Mandarin), English, Indonesian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (USD 79 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 14 to 20 for adults and USD 14 to 20 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Kostali
  • Upstairs at The Gwen

Things to do

  • 24-hour gym
  • Shopping centre

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 14 meeting rooms
  • 24-hour business centre
  • 3,388 square feet of conference space

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (122 centimetre wide door)
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per pet, per stay
  • Maximum 2 (weight limit: 24 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay
  • Destination fee: USD 25.00 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 14.00 to 20.00 for adults and USD 14.00 to 20.00 for children
  • Fee for in-room wireless Internet: USD 19.95 per day (rates may vary)
  • Valet parking fee: USD 79.00 per day (in/out privileges)
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a deadlock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gwen Luxury Collection Hotel Chicago
Gwen Luxury Collection Hotel
Gwen Luxury Collection Chicago
Gwen Luxury Collection

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 778 out of 1000 reviews
Rating 8 - Good. 134 out of 1000 reviews
Rating 6 - Okay. 54 out of 1000 reviews
Rating 4 - Poor. 19 out of 1000 reviews
Rating 2 - Terrible. 15 out of 1000 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

William

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Just OK
Nothing special when paying for a Suite. TV wont completely turn off. When turned off, it comes back on and the entire screen glows all night.
Stayed 3 nights in Nov 2024

6/10 Okay

Kelly

Travelled with family
Liked: Property conditions & facilities
Nice, cute hotel - our AC though in our room didn't work and it got extremely cold in our room in the one night we stayed. We mentioned this at checkout, but it did affect our sleep!
Stayed 1 night in Nov 2024

10/10 Excellent

Sonal

Stayed 1 night in Oct 2024

6/10 Okay

christopher

Stayed 1 night in Jul 2024

10/10 Excellent

Eileen

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Gwen is located in a fantastic location with easy access to so many iconic Chicago locations. The vibe was hip and casual with an iconic Moet & Chandon vending machine in the lobby! We had a generous sized double queen and though located pretty much right next to the elevator we were not disrupted by noise.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ernst

Stayed 2 nights in Sep 2024

10/10 Excellent

Amanda

Stayed 1 night in Aug 2024

10/10 Excellent

Drew

Stayed 1 night in Aug 2024

10/10 Excellent

jill

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer, LAKE IN THE HILLS

Stayed 1 night in Aug 2024

8/10 Good

Laura, Clive

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Melinda

Stayed 2 nights in Aug 2024

4/10 Poor

Hannah

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Walls are paper thin but you can’t hear outside which is great but you will hear your fellow guests. Food is good but unfortunately the room was gross. Had finger prints in glasses. The bathroom had hair in the shower. And the glass of the window had something sprayed on it. Won’t be back
Stayed 2 nights in Aug 2024

10/10 Excellent

Jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with good amenities location was very walkable
Stayed 1 night in Jul 2024

10/10 Excellent

Brad

Travelled with partner
Called for help after midnight and got help right away
Stayed 2 nights in Jul 2024

10/10 Excellent

Felicia

Stayed 2 nights in Jun 2024

10/10 Excellent

Cara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel! The location is great, the rooms are spacious, and the staff is very friendly.
Stayed 2 nights in Jun 2024

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Cozy, cute, great location
Stayed 3 nights in Jun 2024

10/10 Excellent

Kattina

Stayed 1 night in Jun 2024

10/10 Excellent

Rauland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Not a luxury hotel. Trying to be. Fried food smells in the hallways, average linens. Old interior in the rooms. Parking is 40.00 a night with the hotel discount. Forgot to mention, that is across the street. It’s a good location for walking to the miracle mile, and restaurants.
Stayed 2 nights in Jun 2024

10/10 Excellent

Brett, Steele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Downtown convenient to everything
Stayed 1 night in May 2024

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Nikhilesh

Stayed 1 night in Mar 2024