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Holiday Inn Resort Phuket Surin Beach by IHG

4.0 star property

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Photo gallery for Holiday Inn Resort Phuket Surin Beach by IHG

4 restaurants, breakfast, lunch, dinner served; international cuisine
Point of interest
Exterior
Superior Twin Room, 2 Single Beds | View from room
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • Spa
  • Room service
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
106 27 Moo 3 Cherngtalay Talang Surin, Beach, 106/27, Choeng Thale, Phuket Province, 83110
  • Surin Beach
    ‪6 min walk‬
  • Pansea Beach
    ‪9 min walk‬
  • The Plaza Surin
    ‪10 min walk‬
  • Phuket (HKT-Phuket Intl.)
    ‪39 min drive‬

Room options

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, desk, blackout curtains

Standard Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Single Beds

  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Premium bedding, in-room safe, desk, blackout curtains

Suite, Multiple Beds

  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Multiple Beds (Standard)

Family Room, Multiple Beds (Standard) | Premium bedding, in-room safe, desk, blackout curtains

Family Room, Multiple Beds (Standard)

  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Family Suite, Multiple Beds

Family Suite, Multiple Beds | Premium bedding, in-room safe, desk, blackout curtains

Family Suite, Multiple Beds

  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

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About this property

Holiday Inn Resort Phuket Surin Beach by IHG

Family-friendly hotel with 4 restaurants and 2 outdoor pools
Along with 4 restaurants, this hotel has 2 outdoor pools and a 24-hour fitness centre. Self parking is free. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Holiday Inn Resort Phuket Surin Beach by IHG offers 255 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Rooms open to balconies. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms and couples treatment room(s). Services include sports massages, Thai massages, facials and body scrubs.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Resort Phuket Surin Beach by IHG. During your stay, you're just a quick walk from Surin Beach. Features include free self-parking, plus 2 outdoor pools and 4 restaurants.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired Internet
  • Free self-parking
  • Enjoy international cuisine while dining at Asia Alive
  • Buffet breakfast served daily for a fee
  • WiFi in some public areas for a fee
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym, a playground and archery
  • Within a 15-minute walk of Surin Beach and Bang Tao Beach
  • Airport shuttle service available for a fee
Holiday Inn Resort Phuket Surin Beach by IHG offers its guests 2 outdoor swimming pools, a waterslide, a 24-hour fitness centre, and a children's pool. There are 4 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is available in public spaces for a fee.

Spa services, a library, and a complimentary children's club are also featured at the family-friendly Holiday Inn Resort Phuket Surin Beach by IHG. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Asia Alive – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Happy hour is offered.
Joe Kool's – This poolside restaurant specialises in international cuisine and only serves lunch. Happy hour is offered. Open daily.
Champion Bar – This sports bar specialises in American cuisine and serves lunch and dinner. A children's menu is available. Happy hour is offered. Open daily.
TAI Sushi Bar – Overlooking the pool, this sushi bar specialises in Japanese cuisine and serves lunch and dinner. Happy hour is offered. Open daily.
Ocean's Restaurant – This restaurant is located by the pool. Open daily.
Late-night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, French, Russian, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle
  • Limo/town car service
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: THB 469.62 for adults and THB 233 for children
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Asia Alive
  • Champion Bar
  • Joe Kool's
  • Ocean's Restaurant
  • TAI Sushi Bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Library
  • Playground
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • In-room refrigerator
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Spa treatment rooms
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1200.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: THB 4000
  • Christmas Eve (24 December) Gala Dinner per child: THB 2000 (from 4 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: THB 5000
  • New Year's Eve (31 December) Gala Dinner per child: THB 2500 (from 4 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 469.62 for adults and from THB 233 for children
  • Airport shuttle fee: THB 1300 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Holiday Inn Resort Phuket Surin Beach by IHG offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Novotel Phuket Surin Beach Resort Choeng Thale
Novotel Phuket Surin Beach Choeng Thale
Novotel Phuket Surin Beach
Novotel Phuket Surin Choeng T

Holiday Inn Resort Phuket Surin Beach by IHG Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 17 out of 68 reviews
Rating 8 - Good. 23 out of 68 reviews
Rating 6 - Okay. 13 out of 68 reviews
Rating 4 - Poor. 9 out of 68 reviews
Rating 2 - Terrible. 6 out of 68 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness
It was great but I had to ask for towels they had forgotten
Stayed 3 nights in Nov 2024

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay again.
Stayed 3 nights in Nov 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT GO THERE
Wasn’t clean - bad bad bad service!!!
Stayed 8 nights in Nov 2024

2/10 Terrible

Peshtewan

Stayed 1 night in Nov 2024

8/10 Good

Paul

Stayed 4 nights in Sep 2024

10/10 Excellent

Quang Vinh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location suitable for families. Good facilities like pool, kids club etc for young kids.
Stayed 5 nights in Sep 2024

8/10 Good

Jacky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
Overall, I am satisfied. But there is one thing that is unacceptable. When using the shower, you cannot use the wash basin at the same time. Because of insufficient water pressure, the water supply is insufficient. It needs to be improved.
Stayed 4 nights in Aug 2024

6/10 Okay

George A

Liked: Cleanliness, staff & service
The staff was outstanding and very professional with guess services. The exterior of the property was well maintained.
Stayed 1 night in Aug 2024

10/10 Excellent

Ravichandra

Liked: Cleanliness, staff & service
Good value for money
Stayed 2 nights in Jul 2024

8/10 Good

Shirlyn, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel may need abit of renovation to refunish some area as it feel abit run-down especially aomw area leading to the room & inside the room.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sharad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Kannika, Johnson City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is good hotel for family that have kids
Stayed 2 nights in Jun 2024

8/10 Good

ahmad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful time very relaxing and wonderful staff
Stayed 5 nights in Jun 2024

2/10 Terrible

Abdullah

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have in trouble with the air condition
Stayed 2 nights in Jun 2024

10/10 Excellent

Harmony M, Gold Coast

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super nice. Room was fine for us as we were out all day and only slept there. Resort is nice and pool is good. The AC was really good :) a good option for a cheap place to stay. Place would be great for kids as had a lot of activities and 2 big water slides into the pool.
Stayed 2 nights in Jun 2024

4/10 Poor

Phattharaporn, Fontana

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
It does has nice pools. The breakfast was good and the staffs are nice. For a family room we booked, it was very small. We stayed at room 2119. I am not sure if it was the hotel or the property next door, but when we open the room door, it smelled like a septic tank is near by. Our hot water didn't work, asked multiple time, but it never got fix. I think my money could have been better spent somewhere else.
Stayed 3 nights in Jun 2024

10/10 Excellent

Bharti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and well kept property near Surin beach. Rooms and beds are excellent. The pool area is amazing and staff is super friendly . We had awesome time here. Bfast menu is too good with so much variety. The only drawback was that location is far away from city and hard to reach downtown.
Stayed 3 nights in May 2024

10/10 Excellent

Noppagrow

Stayed 1 night in Apr 2024

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel would stay again
This is a solid hotel with friendly staff. However it was quite difficult to make a reservation for an airport shuttle and a more enhanced safeguarding protocols for the kids club would make this an excellent stay (buzzer to contact parents, listing allergies during kids club registration etc). The rooms were a little tired but for the price it was fine. There were some room renovations so upgrading is ongoing. The ‘kids eat free’ makes this a very affordable stay and the quality of food was good also. My girls loved the kids club especially the staff who were awesome, mini disco, foam party, water slides and I would absolutely stay here again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Daniel

Stayed 10 nights in Feb 2024

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Thomas Tannebæk

Travelled with family
Liked: Cleanliness, room comfort
Familieferie
Fint ophold, hotellet er dog lidt slidt. Dog var de så søde at opgradere os til et større rum, hvilket var dejligt med to små børn. Tæt på en dejlig strand. Restauranten er meget dyr!! Vi betalte 600 baht for to store vand og to colaer - på stranden kunne vi spise frokost, få to vand, juice, øl og cola til samme pris (600 baht). Godt legerum til børn og børnene elskede poolen og rutsjebanen. God morgenmad med meget forskelligt at vælge mellem.
Stayed 6 nights in Nov 2024

4/10 Poor

Mia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dårligt
Forfærdeligt ophold meget beskidt hotel dårlig service var ikke særlig venlig mod børnene kan anbefale det her hotel
Stayed 5 nights in Nov 2024

10/10 Excellent

TABATA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
素晴らしいスタッフとサービス 娘も大変喜んでました。
Stayed 7 nights in Aug 2024