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Candlewood Suites Cincinnati Northeast-Mason by IHG

3.0 star property

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Photo gallery for Candlewood Suites Cincinnati Northeast-Mason by IHG

Indoor pool
Exterior
Premium bedding, pillow-top beds, laptop workspace, blackout curtains
Room amenity
Standard Room, Multiple Beds (Bath Shower Combo) | Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Housekeeping
  • Pet-friendly
  • Gym
  • Air conditioning
  • Parking included

Explore the area

Map
5070 Natorp Blvd, Mason, OH, 45040
  • Deerfield Towne Center
    ‪13 min walk‬
  • Manor House
    ‪5 min drive‬
  • Loveland Castle
    ‪7 min drive‬
  • Cincinnati, OH (CVG-Cincinnati - Northern Kentucky Intl.)
    ‪43 min drive‬

Room options

View all photos for Studio, 2 Double Beds, Accessible, Kitchen (Moiblity, Accessible Tub)

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Studio, 2 Double Beds, Accessible, Kitchen (Moiblity, Accessible Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds, Accessible (Mobility, Roll-In Shower)

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Studio Suite, 2 Double Beds, Accessible (Mobility, Roll-In Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Walk-in Shower)

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 1 King Bed (Walk-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Mobility)

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Communications, Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds (Bath Shower Combo)

Standard Room, Multiple Beds (Bath Shower Combo) | Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, Multiple Beds (Bath Shower Combo)

  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub (Communications)

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Accessible, Bathtub (Communications)

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Best Western Mason Inn

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.0 out of 5, Very good, (1003)
The price is CHF 67
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Best Western Mason Inn

About this property

Candlewood Suites Cincinnati Northeast-Mason by IHG

Hotel with free parking, in the vicinity of Kings Island
This smoke-free hotel features an indoor pool, a 24-hour fitness centre and a 24-hour business centre. Free WiFi in public areas and free self parking are also provided. Additionally, a microwave in a common area, a business centre and conference space are on-site.
Candlewood Suites Cincinnati Northeast-Mason by IHG offers 127 accommodations with coffee/tea makers and designer toiletries. This accommodation offers separate sitting areas and includes sofa beds. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites Cincinnati Northeast-Mason by IHG. During your stay, you'll be within walking distance of Deerfield Towne Center. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 10 minutes by car from Kings Island and 10 minutes from Kenwood Towne Centre
  • Dogs welcome for a fee
Candlewood Suites Cincinnati Northeast-Mason by IHG offers its guests an indoor pool and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and 2 meeting rooms. Event space at this hotel measures 875 square feet (81 square metres) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at Candlewood Suites Cincinnati Northeast-Mason by IHG. Self parking is free.

This 3-star Mason hotel is smoke free.

Languages

English, Spanish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • 875 square feet of conference space
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus a one-off USD 100 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.

Property is also known as

Hyatt Place Cincinnati northeast
Candlewood Suites Cincinnati Northeast-Mason by IHG Hotel
Candlewood Suites Cincinnati Northeast-Mason by IHG Mason
Candlewood Suites Cincinnati Northeast Mason an IHG Hotel
Candlewood Suites Cincinnati Northeast-Mason by IHG Hotel Mason

Candlewood Suites Cincinnati Northeast-Mason by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 564 out of 1001 reviews
Rating 8 - Good. 246 out of 1001 reviews
Rating 6 - Okay. 105 out of 1001 reviews
Rating 4 - Poor. 49 out of 1001 reviews
Rating 2 - Terrible. 37 out of 1001 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Rofijon

Liked: Amenities, property conditions & facilities
very Good
Stayed 2 nights in Aug 2024

4/10 Poor

Cheryl

Travelled with family
Disliked: Cleanliness
Whe Bathroom needs help Parents
I am not sure what happened but when we arrived, we were in a hurry to get to our family function so we went in. We paid for our room, received our room cards and ran out the door when we arrived back at 9:30 that night we realized that we were not given the room that we had paid for and had to wait for the clerk to return back to the desk And figure out what happened. Meantime we had one child one teenager up in the room with all of our belongings waiting to figure out what happened. Eventually, the young lady ended up giving us a new room which ended up being a room needs to be cleaned the shower grout lines were extremely molded. Other than that. It’s the only complaint I have about the room .
Stayed 2 nights in Nov 2024

6/10 Okay

April

Travelled with family
Liked: Cleanliness, property conditions & facilities
Bathroom in 507 had a terrible smell from vent where we had to keep the door closed to help keep the smell from the room.
Stayed 2 nights in Nov 2024

8/10 Good

james, lebanon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Clean and redone.
Stayed 3 nights in Nov 2024

6/10 Okay

Lauren

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
There was a musty smell in the hallways and even worse smell in our room. I had to buy febreeze plug in to reduce the smell. Beds were too small for me and my family of 4. Weird setup for bathroom and bathroom sink. Not enough towels in pool area. Hotel and room was clean, staff was very professional, hotel location excellent close to stores highway and restaurant, kitchen in room was very convenient.
Stayed 1 night in Oct 2024

10/10 Excellent

Meredith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, very clean! Very comfortable beds!
Stayed 1 night in Oct 2024

10/10 Excellent

Angela

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The kichenette was cute..it had pots and pans to use. The woven blankets was awesome. The staff was nice. The location was great for our destination which was Kings Island.
Stayed 1 night in Oct 2024

10/10 Excellent

Aaron

Stayed 1 night in Oct 2024

10/10 Excellent

Antonia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Tiffany

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here numerous times while going to Kings Island. The staff has always been excellent. The rooms are always clean. We have had minor issues like the drain in bathtub not draining well. ( That was only 1x out of the 5 times of staying here.) The pool has always been clean. Parking can be limited at times. The area is safe and close to the park. The beds are comfortable. One of my only complaints would there not being a free breakfast or even a cheaper breakfast buffet option. We love the checkout time which is noon. Especially after a long day/night at Kings Island.
Stayed 1 night in Oct 2024

8/10 Good

Tammy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We never got to check in. Expedia didn’t follow through with my reservation. The sweet lady at the desk was very apologetic I will only call the hotel direct to book. I will never use a third party again. This bad review is for EXPEDIA. NOT the hotel. They were super sweet
Stayed 1 night in Oct 2024

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
After staying 12 nights could not get them to clean room after asking 3 times. We had to get linens every night to shower.
Stayed 6 nights in Oct 2024

10/10 Excellent

Kelsey

Stayed 1 night in Oct 2024

10/10 Excellent

Nathan

Stayed 1 night in Sep 2024

4/10 Poor

VERONICA BROWN

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Bathroom very small. Have to stand on side of toilet to close door. Shower and sink water very slow to drain. Room temp constantly went from extreme hot to extreme cold.
Stayed 1 night in Oct 2024

10/10 Excellent

Shawn, Hilliard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was comfortable. I enjoyed the stay with my daughter a mini VK away from our short Louisville Drive. It was wonderful easy access to food. Kings Island aquarium zoo overall just a wonderful vacation.
Stayed 3 nights in Oct 2024

6/10 Okay

Candy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Morning staff was fantastic! Night staff sad
Stayed 1 night in Oct 2024

10/10 Excellent

Hollie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kings Island trip
I have nothing bad to say about our stay, everything was wonderful and we will be back.
Stayed 2 nights in Oct 2024

10/10 Excellent

DayDay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was big and nice perfect will definitely be staying here more , staff was excellent.
Stayed 2 nights in Sep 2024

10/10 Excellent

Scott

Travelled with family
Liked: Amenities
This was in a great location. The room was spacious. Had everything we needed. Clean. We would definitely stay again
Stayed 1 night in Sep 2024