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Extended Stay America Suites Cleveland Great Northern Mall

2.5 star property

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Studio, 2 Queen Beds, Non Smoking | Pillow-top beds, desk, laptop workspace, blackout curtains
Lobby
Pillow-top beds, desk, laptop workspace, blackout curtains
Deluxe Studio, Multiple Beds, Non Smoking | Pillow-top beds, desk, laptop workspace, blackout curtains
Pillow-top beds, desk, laptop workspace, blackout curtains

Reviews

6.4 out of 10

Popular amenities

  • Pet-friendly
  • Breakfast included
  • Parking included
  • 24/7 front desk
  • Air conditioning
  • Kitchen

Explore the area

Map
25801 Country Club Blvd, North Olmsted, OH, 44070
  • Westfield Great Northern Mall
    ‪5 min walk‬
  • Rocky River
    ‪3 min drive‬
  • Rocky River Reservation
    ‪3 min drive‬
  • Cleveland, OH (CLE-Hopkins Intl.)
    ‪8 min drive‬

Room options

View all photos for Deluxe Studio, Multiple Beds, Non Smoking

Deluxe Studio, Multiple Beds, Non Smoking | Pillow-top beds, desk, laptop workspace, blackout curtains

Deluxe Studio, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds, Non Smoking

Studio, 2 Queen Beds, Non Smoking | Pillow-top beds, desk, laptop workspace, blackout curtains

Studio, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking | Pillow-top beds, desk, laptop workspace, blackout curtains

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking | Pillow-top beds, desk, laptop workspace, blackout curtains

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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About this property

Extended Stay America Suites Cleveland Great Northern Mall

Suburban hotel with free breakfast and 24-hour front desk
Coffee/tea in a common area, conference space and laundry facilities are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, barbecues and a picnic area are on-site. Housekeeping is available on request.
Extended Stay America Suites Cleveland Great Northern Mall offers 92 accommodations with coffee/tea makers and an iron/ironing board. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hairdryers can be requested.

Our customers tell us that they enjoy the helpful staff at Extended Stay America Suites Cleveland Great Northern Mall. During your stay, you're just a quick walk from Westfield Great Northern Mall. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a meeting room and conference space
  • 5 minutes on foot from Westfield Great Northern Mall and a 3-minute drive from Rocky River
  • Cats and dogs welcome for a fee (restrictions apply)
Free breakfast is available daily. Public spaces have free WiFi. Event space at this hotel measures 334 square feet (31 square metres) and includes conference space. Barbecue grills, a vending machine, and a picnic area are also featured at the business-friendly Extended Stay America Suites Cleveland Great Northern Mall. Free self parking is available.

This North Olmsted hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 6 AM to 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 6 AM to 9:30 AM
  • Coffee and tea in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • 334 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Extended Stay America Cleveland Great Northern Mall
Extended Stay America Great Northern Hotel Cleveland Mall
Extended Stay America Cleveland Great Northern Mall Hotel
Extended Stay America Cleveland Great Northern Mall
Extended Stay America Cleveland Great Northern Mall
Extended Stay America Suites Cleveland Great Northern Mall Hotel
Hotel Extended Stay America - Cleveland - Great Northern Mall

Extended Stay America Suites Cleveland Great Northern Mall Reviews

Reviews

6.4
Rating 10 - Excellent. 145 out of 618 reviews
Rating 8 - Good. 127 out of 618 reviews
Rating 6 - Okay. 132 out of 618 reviews
Rating 4 - Poor. 106 out of 618 reviews
Rating 2 - Terrible. 108 out of 618 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

5.0/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Jose

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor hotel conditions
Stayed 1 night in Nov 2024

10/10 Excellent

Isaac

Stayed 2 nights in Nov 2024

6/10 Okay

Cleo

Travelled with group
Disliked: Staff & service, property conditions & facilities
Extremely smells
No service to rooms on a daily basis and room smelled of mildew
Stayed 2 nights in Nov 2024

10/10 Excellent

Nanita

Stayed 7 nights in Oct 2024

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BED BUGS NEED REFUND
BED BUGS, WHEN I TRIED TO CALL TO DISCUSS WITH ,MANAGEMEMNT FRONT DESK NEVER ANSWERED.
Stayed 1 night in Nov 2024

2/10 Terrible

Rani

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Joshua

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Place was horrible, full of bums and drug addicts. Dirty and full of mold. Walked in our room turned around and cancelled reservation.
Stayed 2 nights in Nov 2024

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Cleaned and quit
Stayed 1 night in Oct 2024

6/10 Okay

Steven

Stayed 4 nights in Oct 2024

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great 2 night stay it was perfect will stay again anytime
Stayed 2 nights in Oct 2024

4/10 Poor

LeTonia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for
Stayed 3 nights in Oct 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not what was expected
Not the worst stay, but not the best either. Have stayed at extended stays previously which had set my expectations of the brand. This location in North Olmsted left me feeling like it was the communities housing for displaced resident. Will definitely choose a different brand hotel in the future.
Stayed 1 night in Oct 2024

4/10 Poor

David

Travelled with family, Business traveller
Disliked: Amenities
Many rooms appear to be occupied by locals renting for a place to stay. As such they are prone to acting like it is their property and do as they like without regard to others. Noise late into the night, tepid water for showers in my room. Staff reported nothing to be done about that.
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Don't waste your money!
Horrible customer service, should probably replace the manager with a person who actually has manners. Not one good experience at this location. Lots of drug deals done on the property, along with fighting and arguing in the hallways, all hours of the night. Definitely not returning.
Stayed 2 nights in Oct 2024

2/10 Terrible

Cynthia

It was not good. Stayed two nights. That was too long. Complimentary breakfast was awful. Coffee was in drinkable. Will never stay at sn Extended Stay America again!!
Stayed 2 nights in Oct 2024

10/10 Excellent

Nilza

Stayed 1 night in Sep 2024

4/10 Poor

Dietrich, Gaithersburg

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Sheri

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled bad. Pillows were lumpy, holes in the wall and bugs. Stains on the sink. Smelled like an old cigarette. Didn’t shower because it felt dirty. Left as soon as we could.
Stayed 1 night in Oct 2024

4/10 Poor

Jamaris

Liked: Cleanliness, staff & service, property conditions & facilities
Cold shower
Stayed 1 night in Oct 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
My check-in was slow, the young lady behind the check-in desk was having computer problems. The delay was not her fault.
Stayed 1 night in Oct 2024

10/10 Excellent

david

Stayed 2 nights in Sep 2024

8/10 Good

Danny D

Stayed 2 nights in Sep 2024

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good enough. Not fancy but serviceable. Needs better maintenance.
Stayed 4 nights in Oct 2024

2/10 Terrible

Darla

Disliked: Staff & service, amenities, property conditions & facilities
It was nothing like the pictures on line , the place was dirty and falling apart, the kitchen was not equipped with anything to cook with or eat on , the end tables had chunks out of them ,making them sharp, I went down to the lobby and asked for a refund ,which I did,also when checking in they told us the breakfast would be here in the morning, which he pointed to a table hardly bigger than a tv tray , only had 2 tables to sit at and one of them had some dented can goods and some apples sitting on it , Dobt stay here!
Stayed 2 nights in Sep 2024