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Holiday Inn Cleveland Northeast - Mentor, an IHG Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Cleveland Northeast - Mentor, an IHG Hotel

Bar (on property)
Interior
Exterior
Premium bedding, pillow-top beds, desk, blackout curtains
Indoor pool

Reviews

8.4 out of 10

Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk

Explore the area

Map
7701 Reynolds Rd, Mentor, OH, 44060
  • Chagrin River
    3 min drive
  • Krave Restaurant & Bar
    1 min walk
  • Stokes-Windermere Station
    22 min drive
  • Cleveland, OH (CLE-Hopkins Intl.)
    38 min drive

Room options

View all photos for Suite, 2 Queen Beds (Additional Living Area)

Premium bedding, pillow-top beds, desk, blackout curtains

Suite, 2 Queen Beds (Additional Living Area)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Additional Living Area)

Suite, 1 King Bed (Additional Living Area) | Premium bedding, pillow-top beds, desk, blackout curtains

Suite, 1 King Bed (Additional Living Area)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Best Western Plus Mentor-Cleveland Northeast

Pool
Breakfast included
Pet-friendly
Parking included
4.6 out of 5, Wonderful, (1000)
The price is CHF 87
for 1 night
includes taxes & fees
2 Jan - 3 Jan
Best Western Plus Mentor-Cleveland Northeast

About this property

Holiday Inn Cleveland Northeast - Mentor, an IHG Hotel

Suburban hotel with fitness centre and 24-hour business centre
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site. Housekeeping is available on request.
Holiday Inn Cleveland Northeast - Mentor, an IHG Hotel offers 132 air-conditioned accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Mentor hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Cleveland Northeast - Mentor, an IHG Hotel. During your stay, you'll be within walking distance of Indian Museum of Lake County. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy American cuisine while dining at Savoria Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from Indian Museum of Lake County and a few minutes from Chagrin River
Holiday Inn Cleveland Northeast - Mentor, an IHG Hotel offers its guests an indoor pool and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 5 meeting rooms. Event space at this hotel measures 10000 square feet (929 square metres) and includes a conference centre. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Cleveland Northeast - Mentor, an IHG Hotel. Free self parking is available.

This 3-star Mentor hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
Savoria Restaurant – This restaurant specialises in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Turkish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 7.49 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Savoria Restaurant

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre (10,000 square foot of space)

Outdoors

  • Garden
  • In a state park
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities or services will be unavailable from December 31 2024 to January 3 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
The following facilities are closed seasonally each year. They will be closed from 24 December to 27 December:
  • Bar/Lounge
  • Dining venue

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 7.49 per person
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Cleveland Hotel Mentor Northeast
Holiday Inn Cleveland Northeast Mentor
Holiday Inn Cleveland Northeast Mentor Hotel
Holiday Inn Cleveland Northeast Mentor
Hotel Holiday Inn Cleveland Northeast - Mentor Mentor
Mentor Holiday Inn Cleveland Northeast - Mentor Hotel
Hotel Holiday Inn Cleveland Northeast - Mentor
Holiday Inn Cleveland Northeast - Mentor Mentor
Holiday Inn Cleveland Hotel
Holiday Inn Cleveland
Cleveland Northeast Mentor
Holiday Inn Cleveland Northeast Mentor
Holiday Inn Cleveland Northeast - Mentor, an IHG Hotel Hotel
Holiday Inn Cleveland Northeast - Mentor, an IHG Hotel Mentor

Holiday Inn Cleveland Northeast - Mentor, an IHG Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 320 out of 701 reviews" "
Rating 8 - Good. 233 out of 701 reviews" "
Rating 6 - Okay. 94 out of 701 reviews" "
Rating 4 - Poor. 31 out of 701 reviews" "
Rating 2 - Terrible. 23 out of 701 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accommodations . Easy access to highway
Stayed 1 night in Sep 2024

6/10 Okay

Lisa

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was extremely nice and accommodating, but the hotel was not clean. The room was subpar for cleanliness, temperature, noise, and amenities.
Stayed 1 night in Sep 2024

6/10 Okay

George

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The coffee maker did not work and the USB port on the TV did not function. Other than that the staff were friendly and the location was ideal.
Stayed 2 nights in Sep 2024

10/10 Excellent

Sahara, INDIANAPOLIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Aug 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Our third time, same great service and very nice room amenities every visit.
Stayed 2 nights in Aug 2024

10/10 Excellent

Elizabeth, Victorville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and comfy bed. Walking distance to several dining options.
Stayed 1 night in Aug 2024

8/10 Good

Lyle, Danville

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful during our one night at IHG. Very clean room.
Stayed 1 night in Jul 2024

10/10 Excellent

Richard

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff were friendly. Had dinner at the restaurant within the hotel, food was good. Breakfast was also great. Staff at the restaurant were particularly friendly and helpful.
Stayed 1 night in Aug 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were super comfy....had a great night sleep. Pretty good breakfast, friendly staff.
Stayed 1 night in Aug 2024

4/10 Poor

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and went above and beyond. The hotel is nice. The room however wasn’t great. I booked a king and got two queens. The bathroom door was loud and squeaky waking up anyone who was sleeping. The beds were way too high and the room seemed crammed with furniture rather than decorated. Door number three to enter the building w keycard did not work in the morning.
Stayed 1 night in Aug 2024

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Superr easy check-in! Room was very clean and overall the facility was very nice. Will stay again in the future.
Stayed 2 nights in Aug 2024

6/10 Okay

Corey

Stayed 1 night in Aug 2024

2/10 Terrible

Pedro

Stayed 1 night in Aug 2024

4/10 Poor

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Watch your bill and charges carefully
the hotel charged a "C Note" more to my credit card for no reason.
Stayed 1 night in Aug 2024

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very nice stay. I had dinner and drinks at the restaurant. The food and drinks were good and so was the service. My room was clean and comfortable and quiet. I enjoyed breakfast the next morning.
Stayed 1 night in Aug 2024

2/10 Terrible

Brian

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Terrible Service
We were locked out of room several times. The ended up having to call their on call maintenance man to fix the lock on our door. We sat in the lobby until 1:30am when they finally got the room open. They told us the lock went bad and had to be fixed/replaced. Hotel General Manager told us we couldn’t get a refund or a credit because we booked through Hotels.com. He said all he could do was give us a future 1 night stay at their hotel, which doesn’t do us any good since we don’t plan on being back in Ohio anytime soon. He told us he couldn’t even give us a Holiday Inn credit since they were privately owned.
Stayed 2 nights in Aug 2024

10/10 Excellent

Chandelle

Stayed 1 night in Jul 2024

8/10 Good

therese

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was king, respectful and helpful. I would use this hotel again
Stayed 5 nights in Jul 2024

2/10 Terrible

Melissa

Stayed 1 night in Jul 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The Dove products in the bathroom were a pleasant surprise. The location was convenient to restaurants.
Stayed 1 night in Jul 2024

10/10 Excellent

Edward, Mentor on the Lake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2024

8/10 Good

Rachael, Akron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay pool was nice conveniently located
Stayed 1 night in Jul 2024

10/10 Excellent

Mathew

Stayed 6 nights in Jul 2024