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Sonesta ES Suites Cleveland Airport

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sonesta ES Suites Cleveland Airport

Studio Suite, 2 Queen Beds | Living area | 32-inch flat-screen TV with satellite channels, TV
Lobby sitting area
Seasonal outdoor pool
BBQ/picnic Area
Suite, 2 Bedrooms | Iron/ironing board, free WiFi, bed sheets

Reviews

7.0 out of 10

Good

Popular amenities

  • Pool
  • Parking available
  • Housekeeping
  • Gym
  • Pet-friendly
  • 24/7 front desk

Explore the area

Map
17525 Rosbough Dr, Middleburg Heights, OH, 44130
  • Southwest General Health Center
    18 min walk
  • Baldwin Wallace College
    3 min drive
  • I-X Center
    7 min drive
  • Cleveland, OH (CLE-Hopkins Intl.)
    10 min drive

Room options

Studio Suite, 1 Queen Bed, Accessible (Mobility Roll in Shower)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio Suite, 1 King Bed

Studio Suite, 1 King Bed | Iron/ironing board, free WiFi, bed sheets

Studio Suite, 1 King Bed

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Iron/ironing board, free WiFi, bed sheets

Suite, 2 Bedrooms

  • 65 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

  • Sleeps 3
  • 1 Queen Bed

Studio Suite, 1 Queen Bed, Accessible (Mobility/Hearing, Shower)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds

Iron/ironing board, free WiFi, bed sheets

Studio Suite, 2 Queen Beds

  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Quality Inn

Parking included
Free WiFi
Air conditioning
Business services
4.0 out of 5, Very good, (768)
The price is CHF 88
for 1 night
includes taxes & fees
4 Jan - 5 Jan
Quality Inn

About this property

Sonesta ES Suites Cleveland Airport

Suburban hotel with fitness centre and seasonal outdoor pool
A fitness centre, a seasonal outdoor pool and a business centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning and laundry facilities. Housekeeping is available on request.
Sonesta ES Suites Cleveland Airport offers 158 accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. Kitchens offer fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. 32-inch flat-screen televisions come with premium satellite channels. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Sonesta ES Suites Cleveland Airport. During your stay, you're just a quick walk from Big Creek Reservation. Free WiFi in public areas, free self-parking and a gym are available.
  • Free WiFi and wired Internet
  • Free self-parking
  • Extended parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front desk safe, a business centre and conference space
  • On-site recreation includes a gym and bicycles to rent
  • 10 minutes on foot from Big Creek Reservation and a 2-minute drive from Southwest General Health Center
  • Dogs welcome for a fee (restrictions apply)
Sonesta ES Suites Cleveland Airport offers its guests a fitness centre and a seasonal outdoor pool. WiFi and wired Internet are free in public spaces. There's an onsite business centre. Event space at this hotel measures 549 square feet (51 square metres) and includes conference space. Sonesta ES Suites Cleveland Airport also features barbecue grills, a garden, and a picnic area. Free self parking is available.

This Middleburg Heights hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Extended parking on site (USD 40 per week)
  • Wheelchair-accessible parking available

Things to do

  • Bicycle rentals
  • Gym
  • Seasonal outdoor pool

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 549 square feet of conference space
  • Business centre

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 500 per accommodation, per stay

We've listed all charges provided to us by the property.

The listed deposit applies to Suite, 2 Bedrooms bookings. The general deposit is USD 250 per stay for Studio Suite, 1 King Bed and Studio Suite, 2 Queen Beds.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 40.00 per week
  • Pet fee: USD 75 per accommodation, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in June and close in August.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Residence Inn Cleveland Airport
Residence Inn Marriott Cleveland Airport
Residence Inn Marriott Hotel Cleveland Airport
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Sonesta ES Suites Cleveland Airport Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 327 out of 1002 reviews" "
Rating 8 - Good. 220 out of 1002 reviews" "
Rating 6 - Okay. 162 out of 1002 reviews" "
Rating 4 - Poor. 124 out of 1002 reviews" "
Rating 2 - Terrible. 169 out of 1002 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Bed was comfortable and the staff were very helpful, but I had many broken or damaged items in my room and both the pool and the gym were out of service while I was staying. These were two of the main reasons I had booked this location. I would go back, but I would absolutely make sure that everything is up and running before I do.
Stayed 2 nights in Sep 2024

2/10 Terrible

deborah

Disliked: Cleanliness, property conditions & facilities
There needs to be a law for hotels that knowingly have rooms that have a stench of smoke. They had me sign a paper stating that if I smoke there will be a large fine and when I entered the room, it stunk of old cigarette smoke. I went back down and had them write it was already full of smoke order. I would have never booked this hotel knowing that the majority of their rooms stink of a very strong order of smoke. Also, nothing to cook with, one glass no silverware....this was advertised as a suite. They showed me other rooms, but they all stunk. My throat is still soar after spending two nights there, I opened the two windows thinking it would help and it didn't. It obviously gets into the walls, curtains, flooring etc. Shame on you Sonesta to try and blame cigerette smoke on new customers entering the property who don't even smoke. And, they knowingly make you sign a paper that you'll pay a fine if it smells of smoke. Truly disgusting!
Stayed 2 nights in Sep 2024

2/10 Terrible

Lennora, Berea

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2024

6/10 Okay

Chad M

Disliked: Staff & service
Stayed 3 nights in Jul 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Not a nice room. Mattress was terrible and the toilet had a ring at the water line and appeared dirty.
Stayed 3 nights in Aug 2024

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

brijesh

Stayed 1 night in Aug 2024

4/10 Poor

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
BIG ROOMS, NOT VERY CLEAN THOUGH. CONSTANTLY SMELT CIGARETTE SMOKE IN HALLWAY. NO MAID SERVICE UNLESS YOU ARE THERE OVER FIVE NIGHTS. IF YOU WANT CLEAN TOWELS OR BEDDING YOU HAVE TO TAKE THEM TO OFFICE AND TRAFE THEM IN. THEY GIVE YOU ONE SMALL BAR OF SOAP FOR BOTH WASHING YOUR HANDS AND SHOWERING
Stayed 3 nights in Jul 2024

6/10 Okay

Meng-yuan

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The property is old and can use some redecoration and more invigorated scrubbing to get rid of the stains and smell. On the positive side, the room is very spacious, and the common area may be fun for families.
Stayed 1 night in Aug 2024

6/10 Okay

Jennifer

Stayed 1 night in Aug 2024

6/10 Okay

Juan

Business traveller
Disliked: Cleanliness
Stain
The sheet had a large stain on it.
Stayed 1 night in Aug 2024

2/10 Terrible

Melinda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy room
I tried to check in at 9:00pm but had to wait because the room was not ready. The clerk told me that her General Manager was still cleaning it because they were really busy and short on housekeepers. When I got to the room the kitchen and bathrooms were disgusting- dirty towels everywhere and the tubs and sink were dirty. I called the front desk and told her that it was not cleaned and she said that she was the only one working and that we could come down to the lobby for towels and get a bag to put the dirty towels in for them.
Stayed 1 night in Aug 2024

6/10 Okay

Marva

Travelled with partner
Liked: Amenities
NA
Stayed 1 night in Jul 2024

2/10 Terrible

zoltan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just awful
We thought this would be a great hotel to stay at We were wrong. Everyone that worked there was just rude and completly unprofessional. If you even ask a simple question They all talk to you like youre simply stupid and give smart mouth responses. There were pieces of food and other garbage all over the floor. Looked like crubs still all in the bed. Do yourself a favor and and just book somewhere else.
Stayed 2 nights in Aug 2024

6/10 Okay

julie

Business traveller
Liked: Room comfort
Disliked: Staff & service
Very nasty front dedk clerk
Horrible check-in. The absolute rudest and passive aggressive clerk I have ever met. I spoke to the manager about her and he gave me a free night because she was so awful. She gave me a 2nd floor with no elevator knowing full well my spousr was handicapped. When I asked for a first floor, she told me to take the room or too bad. One of the other clerks found me a first floor room.
Stayed 4 nights in Aug 2024

2/10 Terrible

Cory

Stayed 4 nights in Jul 2024

2/10 Terrible

Rose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service and dirty.
When I got into the room there was no toilet paper. I went back to the front desk and had to wait for 20 minutes to get 1 roll of 1 ply toilet paper. One staff person and a line of people and she really did not care. The room was not clean.
Stayed 1 night in Aug 2024

8/10 Good

David

Liked: Staff & service, property conditions & facilities
I would visit again
Stayed 3 nights in Aug 2024

2/10 Terrible

Talbert

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I had the worst possible experience here. Not sure if my color is the reason I was treated this way or not but the staff were not friendly. They were not professional at all and rude. I’ve checked in hotels all over the world and this was my worst experience.
Stayed 3 nights in Aug 2024

10/10 Excellent

Nicholas

Stayed 4 nights in Aug 2024

2/10 Terrible

Michelle

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was absolutely disgusting…huge stains on the carpet, broken air with cardboard piecing it together, broken lamp, non working outlets, garbage left outside the door and to top it off, the pull out couch sofa had huge blood stains covering almost the entire mattress with mold underneath. It literally looks like someone was murdered there. Reported it to health department after hotel management acted like it was no big deal.
Stayed 3 nights in Aug 2024

6/10 Okay

Rayshawn

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Summerslam Weekend Cleveland August 2024
Not good customer service at all no clean sheets after we asked twice , no iron , the tv in the suite was removed we asked for them to put in back in , it never happened … wasn’t offered anything for our inconvenience….the room needs a deep clean , overall it’s a nice hotel but needs better staff
Stayed 4 nights in Jul 2024

4/10 Poor

Eric

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The bathroom had mold spots in it and parts of the carpet were wet I'm assuming it was from the AC. When we asked the front desk about it, they said there were no other rooms for me to switch and we'd forget the room
Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
AC was broken and they said they would fix it, but that didn’t happen. They didn’t have any other rooms available. We booked for 3 nights. It was so uncomfortable to stay there with no AC the first two nights, we had to cut our stay short
Stayed 3 nights in Aug 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Not safe, disgusting, falling apart and a/c did not work. Please, if you care about yourself at all stay somewhere else.
Stayed 3 nights in Aug 2024