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SureStay Plus Hotel by Best Western Point Richmond

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Point Richmond

Lobby
Exterior
Reception
Exterior
Memory-foam beds, blackout curtains, iron/ironing board, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
915 W Cutting Blvd, Richmond, CA, 94804
  • San Pablo Lytton Casino
    ‪7 min drive‬
  • Pier 39
    ‪23 min drive‬
  • Alcatraz Island
    ‪25 min drive‬
  • Oakland, CA (OAK-Oakland Intl.)
    ‪40 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Delete All)

Memory-foam beds, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Delete All)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Delete All)

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Delete All) | Memory-foam beds, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Delete All)

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Delete All)

Memory-foam beds, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Delete All)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (Delete All)

Memory-foam beds, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Bathtub (Delete All)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub (Delete All)

Memory-foam beds, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Bathtub (Delete All)

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Delete All)

Memory-foam beds, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking (Delete All)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Point Richmond

Hotel with free breakfast, near San Francisco Bay
An outdoor pool, a seasonal outdoor pool and a business centre are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a meeting room, a 24-hour front desk and a TV in a common area are on-site.
SureStay Plus Hotel by Best Western Point Richmond offers 107 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Beds feature memory foam mattresses. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Richmond hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Point Richmond. During your stay, you'll be within walking distance of San Francisco Bay. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and a meeting room
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • 6 minutes by car from San Francisco Bay and 13 minutes from University of California, Berkeley
Public spaces have free WiFi. A business centre and a meeting room are available. Free breakfast is available daily. An outdoor pool, a vending machine, and multilingual staff are also featured at SureStay Plus Hotel by Best Western Point Richmond. Free self parking is available.

Smoking is allowed in designated areas at this Richmond hotel.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:00 AM.

Languages

Chinese (Mandarin), English, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 48-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • The seasonal pool will open on 01 June and close on 30 September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Alcohol isn't served at SureStay Plus Hotel by Best Western Point Richmond.

Property is also known as

Marina Bay Inn
Marina Bay Inn Richmond
Marina Bay Richmond
SureStay Plus Hotel Best Western Point Richmond
SureStay Plus Hotel Best Western Point
SureStay Plus Best Western Point Richmond
SureStay Plus Best Western Point
SureStay Plus Hotel by Best Western Point Richmond Hotel
SureStay Plus Hotel by Best Western Point Richmond Richmond

SureStay Plus Hotel by Best Western Point Richmond Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 381 out of 1000 reviews
Rating 8 - Good. 289 out of 1000 reviews
Rating 6 - Okay. 150 out of 1000 reviews
Rating 4 - Poor. 74 out of 1000 reviews
Rating 2 - Terrible. 106 out of 1000 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Linda

Liked: Cleanliness, property conditions & facilities
2 day stay ok
Everything was ok...it's a good location...room was clean...hairdryer...coffee pot. Sits near the Richmond San Rafael bridge. If you're headed north it's $8 toll. 2 things I didn't like...breakfast was ok but having a waffle machine and toaster there was no butter and no one to ask for it. Mattress was very firm and only one thin blanket available
Stayed 2 nights in Jan 2025

2/10 Terrible

Marek

Maybe the worse hotel I’ve ever stayed at.
Stayed 1 night in Jan 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

juan

Liked: Cleanliness
Stayed 2 nights in Oct 2024

10/10 Excellent

rochelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay was cery comfortable and the front desk was very helpful and nice room was very clean and quite
Stayed 5 nights in Dec 2024

10/10 Excellent

juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Jan 2025

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay we loved it!
Stayed 3 nights in Dec 2024

4/10 Poor

Arturo

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Some way dirty, old electric connection bad condition or not working, old curtains, uncomfortable pillows
Stayed 7 nights in Dec 2024

6/10 Okay

Alicia

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The latch plate was completely missing on the door. You could clearly see all the way around the door.. silverware and condiments were unavailable and I was made to feel like I was going to steal them. We had reserved two queen beds when we needed to move to the first floor they only had one bed available. With that being said, the housekeeping staff was a super nice helpful and professional
Stayed 4 nights in Dec 2024

10/10 Excellent

Ignatius

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

MingYuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall
Stayed 1 night in Dec 2024

10/10 Excellent

Keimoni

Stayed 1 night in Dec 2024

4/10 Poor

Charles

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The bed was the only good thing about my stay
Stayed 1 night in Dec 2024

8/10 Good

Edward

Stayed 4 nights in Dec 2024

6/10 Okay

Rhea-Nel, TORONTO

Travelled with partner
Disliked: Amenities
The area just feels unsafe. The property looked dark! I wouldn’t want to stay in any type of franchised hotels! They also doesn’t look tidy.

6/10 Okay

Riley

Stayed 1 night in Dec 2024

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Reimundo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk was not too helpful (very distracted). The room we originally were assigned had a flashing light outside and faced a major highway (with plenty of internal rooms available). The room lamp did not work. Super noisy location.
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Christine

Liked: Cleanliness
Stayed 1 night in Dec 2024

6/10 Okay

Mustafa

Stayed 5 nights in Nov 2024

10/10 Excellent

Manuel, los angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complementary breakfast was very delicious!
Stayed 1 night in Dec 2024

6/10 Okay

Raveen Pankaja Lokuhelapitiya Loku

Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness was awesome
Stayed 5 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t Recommend
The receptionists are rude, ESPECIALLY on the phone. The rooms smell like weed, doesn’t matter how many times you spray disinfectant, it either smells like cigarette or weed, I think it’s the air vents. The walls are so thin, you can hear everyone outside AND the room next to you. The stairs always smell like someone pissed there. There’s so many broken down cars parked there, and so many transients on the property. The lights in the rooms flicker ALL THE TIME. The bathtubs are so slippery, I FELL in there while showering. if you’re looking for somewhere you’d feel safe and comfortable, this isn’t the place. If you’re looking for somewhere to just sleep for a couple of hours, then maybe this is the place for you.
Stayed 3 nights in Dec 2024